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ISOM PRACTICE QUIZZES QUESTIONS
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Telecommuting employees now represent ________ percent of the workforce, and this number increases annually. a. 6 b. 11 c. 20 d. 1 - Answer - c. 20 When individuals justify their unethical behavior by comparing themselves to the worse behavior of others, they are displaying what kind of ethical trap? a. Doctrine-of-Relative-Filth Trap b. Self-Deception Trap c. Rationalization Trap d. Ends-Justify-the-Means Trap - Answer - a. Doctrine-of-Relative-Filth Trap CH. 2 Which statement about teams is most accurate? a. Having rules and procedures to follow can hinder the creativity of a team. b. Teams with a homogeneous makeup are usually more effective than teams with a diverse makeup. c. Competition among team members leads to harder work and better results. d. Poorly functioning teams avoid conflict. - Answer - d. Poorly functioning teams avoid conflict. Saving travel costs and ________ are significant reasons for virtual meetings displacing business travel. a. growing employee unwillingness to travel b. reducing employee fatigue c. including more employees in meetings d. increasing danger of accidents and illness - Answer - b. reducing employee fatigue ________ allows collaborators to access an online virtual meeting room where they can present PowerPoint slides, share files, demonstrate products, and interact with participants in real time. a. Video conferencing b. Web conferencing c. Instant messaging (IM) d. Audio conferencing - Answer - b. Web conferencing
Web conferencing is the technology that allows collaborators to connect online in a virtual meeting room to exchange ideas in real time, present information using a variety of software, and demonstrate projects. Most people listen at ________ percent efficiency. a. 75 b. 25 c. 35 d. 50 - Answer - b. 25 Which statement about nonverbal communication is most accurate? a. Nonverbal communication includes only spoken messages. b. Nonverbal communication includes only those behaviors that are intentional. c. Effective communicators make certain that their nonverbal messages reinforce their spoken words and their goals. d. When verbal and nonverbal messages contradict, the nonverbal message should be ignored because words are more powerful than actions. - Answer - c. Effective communicators make certain that their nonverbal messages reinforce their spoken words and their goals. Because nonverbal messages are often considered to be more believable than a speaker's words, careful communicators make certain that their nonverbal behaviors match their words and their goals. social zone - Answer - 4 - 12 feet Decisions by majority generally produce the most team commitment. TRUE/FALSE - Answer - FALSE Discriminative listening involves judging and evaluating what you are hearing. TRUE/FALSE - Answer - *FALSE CH. 3 The most significant factor affecting globalization is the development of information and communication technologies. TRUE/FALSE - Answer - TRUE Culture can be defined as the "complex system of values, traits, morals, and customs shared by a society." TRUE/FALSE - Answer - TRUE