Download IT Glue certified technician exam (100% solved) and more Exams Computer Science in PDF only on Docsity!
answers (100% solved)
A customized sidebar can be configured for: A. An individual B. An Organization C. A Group D. An Organization Type - โโโ-B. An Organization C. A Group Missing another option An open padlock in the list view shows that an asset A. Is public B. Can be accessed by all IT Glue users except for Lite users C. Can be accessed by all IT Glue users with access to the Organization - โโโ-C. Can be accessed by all IT Glue users with access to the Organization As a Reader or Editor of a document, the way to make it public to share with all my clients is A. Check the box marked 'Public' at the top of the document B. Select 'Specific groups and/or users can access this Document' and choose 'Make document public' C. Request an Administrator or Manager on your account to make the Document public
answers (100% solved)
D. Create Lite user accounts for all my clients so they can view all documents
- โโโ-C. Request an Administrator or Manager on your account to make the Document public Assets created in IT Glue can sync back to RMM A. Yes, if you have two-way sync turned on B. Yes, all the time C. No, sync is only one-way D. Yes, if you are subscribed to the Enterprise plan - โโโ-C. No, sync is only one-way Checking 'Reset Step Number' on a Step A. Sets the number of the current step to 1 B. Changes all numbers in the step to integers C. Removes numbers from bulleted lists - โโโ-A. Sets the number of the current step to 1 Checklist templates can be created by: A. Editors, Managers, and Admins B. Read only, Creators, Editors, Managers, Admins C. Admins, Managers D. Admins - โโโ-C. Admins, Managers Domain expirations can be viewed in the following places:
answers (100% solved)
A. 3 Hours B. 24 Hours C. 6 Hours D. 48 Hours - โโโ-C. 6 Hours How often does the Domain Tracker refresh for new updates? A. Every day B. Every week C. Every month D. It depends on the number of remaining days before domain expiration date - โโโ-D. It depends on the number of remaining days before domain expiration date If an MX record was changed on a client domain, how do you check what the old value was? A. Click 'Refresh DNS and WHOIS' B. Click on one of the items in Revisions C. Log in to the Domain Management console with the password in Related Items D. Check the Raw WHOIS information for the original record E. Phone a friend - โโโ-A & C are Wrong
answers (100% solved)
In the list view of your Backup asset you see a column marked Servers. In the field you see a number, what type of field is this? A.Tag B.Number C.Select D.Checkbox E.Text - โโโ-A.Tag In which of these places can you create a table? A. Quicknotes B. Textbox field in a Flexible Asset C. Notes field in a Configuration D. A Document E. Notes field in a Password - โโโ-C. Notes field in a Configuration D. A Document E. Notes field in a Password MISSING Another option In which order should you set up your integrations? A. RMM first, then PSA B. PSA first, then RMM C. There is no specific order - โโโ-B. PSA first, then RMM
answers (100% solved)
C. Select Global > Assets > Configurations Your Answer D. Select Organizations > Global > Configurations - โโโ-C. Select Global > Assets > Configurations Your Answer True or False: A revision is created every time a document is autosaved - โโโ-False True or False: Any date field in a Flexible Asset can be set as an Expiry date - โโโ-True True or False: Configurations do not store Revision History in IT Glue - โโโ- False True or False: Embedded passwords can be secured directly with Security groups - โโโ-False True or False: Flexible Asset templates can be edited by Editors - โโโ-False True or False: If an Organization is set to sync from a PSA tool, the Location is automatically created in IT Glue - โโโ-True True or False: Integration sync can be paused and resumed from Account > Integrations - โโโ-True
answers (100% solved)
True or False: Manufacturer and Model names are stored in a central table, editable by Administrators - โโโ-True True or False: When two-way sync is enabled with your PSA, any newly created Organizations and Configurations that match the Sync Settings in IT Glue from that point forward will be created in your PSA on the next sync - โโโ-True True or False: Workflows can be configured with email notifications when changes are made to key documents - โโโ-True True or False: You can customize the sidebar based on an Organization's Type
- โโโ-False True or False: You can sync in contacts from your RMM data sources - โโโ- False Two of these do NOT have revision histories, which ones are they? A. Documents B. Core Assets C. Completion D. Organizations - โโโ-C. Completion D. Organizations What is one advantage to using a General Password over an Embedded Password? A.General Passwords can have a category assigned, Embedded cannot
answers (100% solved)
When integrating with a PSA or RMM, check each of the following that are required A. User account in integrated platform with username and password B. MFA C. A valid public certificate D. A self signed certificate E. An API key generated in IT Glue F. An internet facing hostname - โโโ-A. User account in integrated platform with username and password C. A valid public certificate F. An internet facing hostname When managing new configurations in the RMM Matching screens, when would you select Match Devices? A. The configuration does not exist in your PSA B. The configuration is synced from your PSA, or has been created manually in IT Glue C. You have disconnected your RMM D. When you are merging duplicate configurations - โโโ-B. The configuration is synced from your PSA, or has been created manually in IT Glue When viewing a configuration, select which option to see which data exists in IT Glue, and which is presented from an integrated platform
answers (100% solved)
A. Display All IPs B. Compare Data C. Update D. View Source - โโโ-B. Compare Data When viewing a Document, the presence of several 250 pixel square graphics in a grid indicate that A. Several images with a resolution of 250x250 pixels were uploaded to a Text section B. Several images were uploaded to an Image Gallery section and are being displayed as thumbnails C. A table has been inserted into a text section with an image in each cell D. A webpage has been imported - โโโ-B. Several images were uploaded to an Image Gallery section and are being displayed as thumbnails When you add a step block to a document and you indicate the step and its duration, which of the following gets added to the end of document? A. Activity Log B. Document Author C. Total Duration D. Nothing - โโโ-B. Document Author WRONG!!!!
answers (100% solved)
H. Upload - โโโ-H. Upload More then one Which of the following contains a list of examples that are all Apps & Services you would document using flexible assets? A. Contacts, Passwords, and LAN B. Printers, Domains, and SSL C. Applications, File Sharing, and Wireless D. Passwords and Active Directory - โโโ-C. Applications, File Sharing, and Wireless Which of the following features apply to Documents in IT Glue? A. Revision history with no time limits B. Inline related items - @relate C. Inline embedding of office documents D. Tables E. Basic spreadsheet calculations F. Option to make a whole document public - โโโ-A. Revision history with no time limits B. Inline related items - @relate F. Option to make a whole document public Needs another
answers (100% solved)
Which of the following statements is true about the Creator role in IT Glue? A. Creators can delete any asset that they created B. Creators can delete any asset so long as it is not syncing with an external tool C. Creators cannot delete assets D. Creators can delete documents, but not flexible assets - โโโ-C. Creators cannot delete assets Which of these statements about RMM integrations is false? A.RMM data cannot be edited in IT Glue B.RMM data is one-way only C.RMM data has the option of two-way sync D.RMM data can be compared - โโโ-C.RMM data has the option of two-way sync Who can restore assets that have been deleted? A. The user who deleted the asset B. Any user with the role of Editor C. Any user with access to the Activity Log D. An Administrator - โโโ-D. An Administrator
answers (100% solved)
You have just created a new Flexible Asset template for Anti Virus solution. What is the quickest way to create an Anti Virus asset for each Organization? A. Browse to each Organization, Select + Quick Add, select Anti Virus from the drop down B. Select Global > Assets > Anti Virus, click + New C. Select Global > Completion > Click white cross icon in the Anti Virus column, go down the list D. Browse to each Organization, Select, select Anti Virus from the sidebar - โโโ-C. Select Global > Completion > Click white cross icon in the Anti Virus column, go down the list You wish to enable syncing for a new configuration type in your PSA, which IT Glue screen do you select? A. Account > Integrations > Manage B. Account > Integrations > Actions > Sync Settings C. All Active Configuration Types will sync by default D. Account > Integrations > Actions > Manage Data - โโโ-B. Account > Integrations > Actions > Sync Settings Your IT Glue session will log you out after being inactive for: A.5 hours B.7 days C.2 hours
answers (100% solved)
D.8 hours - โโโ-A.5 hours Your team is designing a Flexible Asset to summarize the progress of a project. One detail you wish to capture is the Project Phase - Design, Implementation, Review, Handoff. What is the best way to represent this in your Flexible Asset design? A. Denote each phase with a number and create a number field B. Create a Select field with the four phases as options C. Create a Text field with the default entry as Design/Implementation/Review/Handoff D. Radio button field with the four phases as options - โโโ-B. Create a Select field with the four phases as options
