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JOB DESCRIPTION
Job Title Shop Manager
Responsible to Retail Area Manager
Job purpose
To develop the full sales and profit potential from the shop. To enhance the St Barnabas and Chestnut Tree House Hospices’ profile within the community.
People you will be working with
Retail Team, Retail Office Staff, Van Drivers, Other Retail Shop Management, Retail Marketing, Shop Volunteers, All Hospice staff and Volunteers
Donors, General Public and Contractors
Retail Area Manager
Shop Managers
Assistant Managers
Sales Assistants
− Training experience
− Marketing and Communications and/or Visual Merchandising experience
− Experience in the fashion retail sector
− Experience working with volunteers or as a volunteer preferred / not for profit sector
− Results and targets orientated, with business acumen
− Computer literacy
− Trading Standards knowledge
− Local geographical knowledge
− Awareness of collectables / antiques/fashion labels
Physical Demands
The job has unpredictable physical demands as it involves dealing with unknown donations and awkward loads. Physically demanding, the role involves standing, bending, lifting, walking and it may involve moving stock up and down stairs or from exterior premises.
Personal grief resolved sufficiently to perform and cope in an environment that has
potential exposure to bereavement concerns
Other Duties To undertake any other duty within your ability and within reason, as may be required from time to time, at the direction of your line manager.
Volunteer Assistant The Hospice has the advantage of being supported by a number of volunteers. If a volunteer is assigned to assist you at any time, you will still retain responsibility for the requirements of this job in terms of accuracy, efficiency and standards of completion. You will also ensure good communication and be mindful of your responsibility towards that volunteer in terms of Health and Safety.
Confidentiality You should be aware of the confidential nature of the Hospice environment and/or your role. Any matters of a confidential nature, relating to patients, carers, relatives, staff or volunteers must not be divulged to any unauthorised person.
Data Protection You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information.
Health and Safety You are required to take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions and you should ensure that statutory regulations, policies, codes of practice and safety and good house-keeping rules are adhered to, attending safety and fire lectures as required.
Safeguarding All staff and volunteers are required to be aware of and adhere to St Barnabas Hospices’ safeguarding policies and attend the appropriate training as and when necessary.
Job description This Job Description is not intended to be restrictive and should be taken as the current representation of the broad nature of the duties involved in your job and needs to be flexible to cope with the changing needs of the job and the Hospice.
