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◍ A personal licence may be granted when a. The individual has satisfied any educational requirements b. The individual has enrolled in a required program c. The individual has submitted a completed application d. Responses a and c only e. Responses b and c only Answer: d. responses a and c only ◍ If an application for a licence is refused, the applicant may apply for a hearing by the Answer: Licence Appeal Tribunal
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◍ A personal licence may be granted when a. The individual has satisfied any educational requirements b. The individual has enrolled in a required program c. The individual has submitted a completed application d. Responses a and c only e. Responses b and c only Answer: d. responses a and c only ◍ If an application for a licence is refused, the applicant may apply for a hearing by the Answer: Licence Appeal Tribunal ◍ If the applicant for an operator licence is a corporation, the decision whether or not to issue a licence will also look at past conduct of the corporation's a. Officers b. Directors c. Any other individuals owning or in control of 10% or more of the equity shares d. All of the above e. Responses a and b only Answer: d: all of the above
◍ If the applicant for an operator licence is an individual, the decision whether or not to issue a licence will also look at the past conduct of a. Anyone who may benefit from the operation of that business should a licence be granted b. Anyone who may have direct or indirect control over the business c. Anyone who may have given financial assistance in the establishment of the business d. All of the above e. Responses b and c only Answer: d. all of the above ◍ If a licence were granted and the Registrar subsequently determined false information were provided in the application, a. The licence may be revoked b. The licence will be permitted until the time of renewal c. The licence has been granted and nothing may be done d. The licence may be suspended e. Responses a and d only Answer: e. responses a and d only ◍ Do all caskets need to be displayed the same way? Answer: Yes, all caskets must be displayed the same way ◍ Can you share information you got from a client-family with others? Answer: No, that would be a breach of confidentiality ◍ Are you bound by any privacy legislation? Answer: Yes, both Federal and Provincial
◍ Do we both get a copy of the contract? Answer: Yes, the contract must be complete in duplicate ◍ Do all services and supplies have to be included on a contract? Answer: Yes, all services and supplies must be included. They must also have a description ◍ Do you have to collect vital statistics data? Answer: Yes, it is a requirement to collect this data for the government. It must be collected to receive a burial permit ◍ Is there extra paperwork for a cremation? Answer: A cremation application is required and may only be filled out by a licensed funeral director who has permission from a crematory ◍ Where do I get proof of death certificates? Answer: From the contracted establishment ◍ Who gets a copy of the proof of death certificate? Answer: The legal representitive ◍ What is a 'contract'? Answer: A legally binding document between the establishment and purchaser for supplies and services ◍ What is basic authority? Answer: Who has the right to make decisions when a death occurs
◍ If authority is questioned and met with uncertainty, should a contract be signed? Answer: A contract should not be signed until proof of authority is presented ◍ Is it true that a pre-arrangement can be changed at any time? Answer: Yes, additionally a pre-arrangement must be revisited by legal authority when death occurs ◍ Can a pre-arrangement be changed after I die? Answer: Yes, a pre-arrangement can be changed by the legal representitive. This is why it is important to discuss your wishes and select someone who will honor them ◍ What happens if a pre-arrangement is cancelled or changed? Answer: Any commission may have to be paid back to the establishment ◍ How do I donate organs? Answer: Through Gift of Life Network. 2 ways to decide
◍ Which personal licence(s) allow(s) the performing of arterial embalming services on a deceased? Answer: Funeral Director - Class 1 ◍ A Funeral Establishment Operator - Class 1 business may be managed by Answer: Funeral Director - Class 1 or 2 ◍ A Transfer Service Operator - Class 2 business may be managed by Answer: A Funeral Director - Class 1 or 2 Transfer Service Sales Representative ◍ Which personal licence(s) allow(s) the performing of topical embalming services on a deceased? Answer: Funeral Director - Class 1 or 2 ◍ The operator license which permits only the transfer of the remains from the place of death to the place of disposition is Answer: Transfer Service Operator - Class 2 ◍ A Funeral Establishment Operator - Class 2 business may be managed by Answer: Funeral Director - Class 1 or 2 ◍ The operator licence that allows an operator to take a deceased to another location for a service, but not be at or be involved in the co-ordination of that service, is Answer: Transfer Service Operator - Class 1 ◍ Which personal licence(s) allow(s) for the offering of pacemaker removal services from a deceased? Answer: All of the above
◍ of 1 points Maintaining confidentiality of information refers to the following: a. Protecting cause of death information b. Protecting addresses and phone numbers of purchasers c. Protecting addresses and phone numbers of recipients d. All of the above e. Responses a and c only Answer: d. all of the above ◍ Of the following, protecting cause of death information means keeping that information from: Answer: Recipient's next of kin and friends ◍ An individual is applying for a licence may be rejected if: a. (s)he is currently doing things in contravention of the law b. (s)he is doing things that would be in contravention of the law once a license were granted c. Past conduct shows (s)he cannot be trustworthy d. All of the above e. Responses a and b only Answer: d. All of the above ◍ If the Registrar decides to not issue a licence, or to revoke or suspend a licence, (s)he must do so a. Verbally b. Through electronic means c. In writing
d. Any of the above e. Responses b or c only Answer: c. in writing ◍ If I, as a licensed funeral pre-planner, were to walk through a nursing home, chatting with residents and telling them they should consider making prearrangements, I'd be within my rights under the FBCSA to do that. Answer: False ◍ I just made pre-arrangements with a young woman whose mother is dying of cancer. The girl wanted to get these arrangements in order as soon as possible because her mom's so sick, but she doesn't turn 18 until early next week (likely when the funds get deposited into a trust account, fortunately). Since she'll be 18 by the time the deposit gets made this contract is legally binding, right? Answer: False ◍ According to legislation, an establishment that maintains premises where the public may enter to discuss or enter into a contract must have at least 3 caskets on display in a selection room. Answer: False ◍ I'm in a panic! I just had two families walk into my establishment needing to make arrangements. My arrangement office is being used by one and legislation says I have to use this room for arrangements, so I guess I have to turn the other family away. Answer: False ◍ As a follow-up for the participants of the bereavement program run by my transfer service, I decide to pull their addresses and mail each participant a copy of my price list with a short note saying I will give them 10% off a prearrangement
◍ My funeral home's selection room is fairly small, so I'm going to display my most common-selling merchandise as full caskets. Those that don't often sell, like my most inexpensive models are okay to be partial samples mounted on the wall. Answer: False ◍ If I, as a licensed pre-planner, were to place a collection of pamphlets about prearranging on the table near the entrance to a retirement residence, I'd be within my rights under the FBCSA to do that. Answer: True ◍ In a selection room where other merchandise is displayed in a model form, it's okay to have the non-ornamented casket with no fixed lining as only a photo, as long as the photo is visible. Answer: False ◍ According to legislation, an establishment that maintains premises where the public may enter to discuss or enter into a contract must have a separate room where prospective purchasers may meet in privacy. Answer: True ◍ The material of the casket's exterior must be indicated in the description. Answer: True ◍ I'm not yet licensed as a funeral director, but have almost finished my internship. I'm working by myself this holiday weekend and just finished making arrangements with a family. Before the funeral home can move forward with the arrangements I just completed I need to have my contract signed by a licenced funeral director. Answer: True ◍ Every casket's brand name, model name and model number must be indicated, if the manufacturer assigns it to the item. Answer: True
◍ Many of the members of my community are getting larger, so I'm going to stock my selection room with oversize caskets. Fortunately, the legislated requirement of listing their sizes will help make my families aware of this fact. Answer: True ◍ If an establishment displays a solid copper casket as a display model in its selection room, it must also display the legislated minimum caskets in that same format. Answer: True ◍ I lost my mother 2 weeks ago. Today I go to my mailbox and find a blank envelope inside. I open it up to find a pamphlet from my local cemetery offering me a chance to view their newly opened section and then sit with a prearrangement counsellor if I decide to buy interment rights. I'm hurt by this and decide to lodge a complaint. As a result of my complaint the cemetery will be in trouble from their regulator. Answer: False ◍ If a pre-need contract were to be cancelled and the funds previously invested given back to the purchaser, the pre-need ledger must be updated to reflect a. The date the contract was cancelled b. The amount of money removed from the investment c. The amount of money refunded to the purchaser d. All of the above e. Responses a and b Answer: d. all of the above ◍ According to legislation, records may be kept at a location other than the principle place of business if
◍ If money is deposited into an investment for a pre-need contract, legislation dictates that the deposit record must include a. The operator's business name b. The unique identifying number used on the contract c. The name of the purchaser d. The total amount of the contract e. All of the above Answer: b. The unique identifying number used on the contract ◍ If a prepaid contract is cancelled, legislation requires that contract to be retained for a. 6 years from the date of the contract b. 6 years from the date the contract was cancelled c. 10 years from the date of the contract d. 10 years from the date the contract was cancelled e. None of the above Answer: b. 6 years from the date the contract was cancelled ◍ According to legislation a. Records may be kept electronically if a hard copy can be readily produced b. Hard copies of records must be maintained c. An easily understandable format must be used d. All of the above e. Responses a and c Answer: e. responses a and c ◍ The prepaid ledger is to be used for the purposes of
a. Ensuring a proper account is rendered to the purchaser b. Informing the operator's accountant how much of the establishment's money is tied up in pre-need c. Allowing Board inspectors to ensure proper handling of pre-need funds d. Responses a and c e. Responses b and c Answer: c. Allowing Board inspectors to ensure proper handling of pre-need funds ◍ Of the following, the prepaid ledger maintained by the establishment does NOT include a. Address of the purchaser b. Name of the depository c. Name of the insurance carrier d. Address of the depository e. Address of the insurance carrier Answer: d. Address of the depository ◍ If a pre-need contract is entered into, that contract must include a statement that outlines a. How additional disbursements will be handled at the time of need b. How the amount of the contract will be determined at the time of need c. That the operator may retain excess funds from the investment d. All of the above e. Responses a and b only Answer: b. How the amount of the contract will be determined at the time of need
e. All the above must appear on every contract Answer: b. Disclosure of how many times an item may have been used before ◍ question 5, quiz 7/8 Answer: ◍ To have a license taken away for a period of time, then getting it returned so the individual may practice again is what it means to ---- a license. Answer: suspend ◍ To have a license taken away and not be allowed to practice as a licensee from that point forward is what it means to ---- a license. Answer: revoke ◍ Costco corporation offers a lot of different things in its stores, including caskets. If they decided to also have someone offering pre-need funeral arrangements, they could be guilty of an offense and liable of a fine up to $[ ],000. Answer: $250, ◍ If disciplinary measures taken against a licensee include a fine, it may be an amount up to $[ ],000. Answer: $25, ◍ You have been found guilty of professional misconduct for not getting prepaid money into an investment in the number of days allotted by the legislation. Your punishment for this is that you cannot handle any money that comes in or goes out of the establishment for a period of 2 months. You may, however, continue doing everything else your licence permits. As such, you have just had a ---- placed on your license. Answer: condition
◍ Can you contact someone by phone or other means and ask them to purchase your services? Answer: No, you can not contact a person and solicit services ◍ Can you contact a person in a long-term care home, hospital, or hospice and ask them to purchase your services? Answer: No, you can not solicit to long- term care, hospitals, or hospice ◍ Can you leave brochure's from your business on a table in a common room of a long-term care home? Answer: Yes, but it should be cleared with administration, first. ◍ Can you call or email a person who inquired about your services? Answer: Yes, but only at their request. ◍ Can you set up an information booth at a local event? Answer: Yes, you are not targeting a specific person ◍ If you write your licensing exam & are confident you passed, you can begin negotiating contracts. Answer: NO! You must receive confirmation from the registrar that you passed ◍ Can a 16 year old be a purchaser on a contract? Answer: No. The purchaser must always be at least 18 ◍ What is a selection room? Answer: Selection room holds caskets, urns and other merchandise for sale.