Kaizen Concept: Continuous improvement, Slides of Total Quality Management (TQM)

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Kaizen: Continuous Improvement

Bhojendra Upadhyaya

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3 MU’s of Kaizen

1. Muda : Waste such as unnecessary production, unnecessary

motion of people; hands, feet, eyes.

2. Mura : Waste of unevenness or fluctuation in performance

as well as expected output and set standards.

3. Muri : Waste of overburden. Unnecessary burden on

employees, machines and equipment at work.

For example, if tools cannot be found easily (absence of 5-

S discipline), then employee may be overburdened for

having to complete the same amount of work in less time

(Muri). This may also result in variation in performance

(Mura). Collectively, defects and waiting may result (Muda).

5S - the part of the Kaizen system that establishes a

workplace that can be ideal for continuous improvement

and lean manufacturing

• (^) Sort out what you need and remove clutter
  • Straighten so you can find what you need when you

need it

• Shine so your equipment and work area are clean and

maintained

• Standardize so that sorting, straightening, and shining

are routine

• Sustain so you can improve continuously and daily

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Why should we care about 5S?

• (^) In a quality organization – where we define quality as meeting customer expectations, taking this definition from the International Standards Organization (ISO) – 5S can play a key role. You can determine what approach an organization takes if you look at the 5S component of the organization.
• By these, we mean how an organization looks at standards of visual management and work in general. People become engaged in their work through discipline and standards when 5S becomes part of the organization.
• (^) 5S goes beyond just the important detail of cleanliness and housekeeping. 5S has a focus on maintaining general disciple and standards. An organization shows respect for the workplace when 5S is in place.

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