Download MBA 704 - Kungu - Week 5 - Chapters 9 & 10 Exam Questions And Answers Latest 2025 and more Exams Economics in PDF only on Docsity!
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T/F: Individuals, groups, and organizations in interaction are more associated with conflict, at the individual (intraindividual) level. - - - correct answer ✅True Prescription for dealing with stress - - - correct answer ✅Rule No. 1 is, don't sweat the small stuff. Rule No. 2 is, it's all small stuff. And if you can't fight and you can't flee, flow. Contemporary Environment Demands (External Pressures) - - - correct answer ✅1. Globalization and strategic alliances
- 24/7 technology (e.g. tablets, laptops, and smartphones)
- Massive job losses Contemporary Environment Demands (Internal Pressures) - - - correct answer ✅1. Heavy demands
- Poorly defined priorities
- Little on-the-job flexibility
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Workaholic - - - correct answer ✅a compulsive need to work at the expense of everything else in one's life. Warnings signs of a workaholic - - - correct answer ✅1. Sending e-mails from home in the evenings or later
- Being the last one in the office
- Having difficulty delegating
- Exhibiting excessive perfectionism
- Skipping lunch
- Looking tired
- Having an attitude consistent with depression or exhaustion Distress - - - correct answer ✅Negative stress; usually caused by something bad. (for example, a college student is placed on scholastic probation, a loved one is seriously ill, or the boss gives a formal reprimand for poor performance).
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- time pressure
- high responsibility In general, those demands that are viewed as obstacles to be overcome in order to learn and achieve. Challenge stressors have a ____________ effect on motivation and performance. - - - correct answer ✅Positive Tense Energy - - - correct answer ✅stress-driven state with constant pressure and anxiety Calm Energy - - - correct answer ✅stress-free "flow" state characterized by low muscle tension, an alert presence of mind, peaceful body feelings, increased creative intelligence, physical vitality, and a deep sense of well-being. T/F: A completely stress-free workplace is the ideal. - - - correct answer ✅False
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Stress - - - correct answer ✅an adaptive response to an external situation that results in physical, psychological, and/or behavioral deviations for organizational participants. 3 critical components of stress - - - correct answer ✅1. A reaction to a situation or event, not the situation or event itself
- Can be impacted by individual differences
- Only special or unusual situations (as opposed to minor life adjustments) can really be said to produce stress. Job Stress - - - correct answer ✅A condition arising from the interaction of people and their jobs and characterized by changes within people that force them to deviate from their normal functioning. What Stress Is Not - - - correct answer ✅1. Not Just Anxiety
- Not Just Nervous Tension
- Not Necessarily Something Damaging, Bad, or to be Avoided
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change people or get rid of them - - - correct answer ✅Individual Burnout creates a sense of __________ and a feeling of lost control, causing the burned-out employee to relate differently to others and to their work. - - - correct answer ✅Isolation ____________ in the field of organizational behavior, is more associated with disagreement or opposition at the interpersonal or intergroup level. - - - correct answer ✅Conflict Extraorganizational stressors - - - correct answer ✅Stressors outside the workplace. societal/technological change, globalization, the family, relocation, economic and financial conditions, race and gender, and residential or community conditions. Wellness - - - correct answer ✅a harmonious and productive balance of physical,
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mental, and social well-being brought about by the acceptance of one's personal responsibility for developing and adhering to a health promotion program. There is a definite relationship between the ___________ and the subsequent health of the person. - - - correct answer ✅degree of life changes T/F: Sociological-demographic variables such as race and gender can also become stressors. - - - correct answer ✅True Organizational Stressors - - - correct answer ✅Stressors associated with the organization itself. Macrolevel organizational stressors - - - correct answer ✅administrative policies and strategies, organizational structure and design, organizational processes, and working conditions. Job Stressors related to performance - - - correct answer ✅Stressors negatively related to job performance
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struggle to achieve more and more in less and less time, and if required to do so, against the opposing efforts of other things or other persons. Type A Characteristics - - - correct answer ✅1. Work long, hard hours under constant deadline pressures and conditions for overload.
- Often take work home at night or on weekends and are unable to relax.
- Constantly compete with themselves, setting high standards of productivity that they seem driven to maintain.
- Tend to become frustrated by the work situation, to be irritated with the work efforts of others, and to be misunderstood by supervisors. Type A Profile - - - correct answer ✅is always moving; eats/talks/walks rapidly;
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impatient; does 2 things at once; cant cope w leisure time; obsessed w numbers; measures success by quantity; aggressive; competitive; constantly feels under pressure Type B Profile - - - correct answer ✅not concerned about time; patient; doesn't brag; plays for fun, not to win; relaxes without guilt; has no pressing deadlines; is mild-mannered; is never in a hurry
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just seem to have given up and seem to accept stressors in their work environment, even when a change for the better is possible. Perceived Causes of the lack of control, which lead to learned helplessness: - - - correct answer ✅1. To be related to something about their own personal characteristics (as opposed to outside, environmental forces)
- As stable and enduring (rather than just temporary)
- To be global and universal (cutting across many situations, rather than in just one sphere of life) Psychological Hardiness - - - correct answer ✅A predisposition which helps those with it to resist stress by providing buffers between themselves and stressors. Intraindividual conflict - - - correct answer ✅Similar to individual stressors
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Conflict due to frustration, goal conflict, and role conflict and ambiguity Conflict Due to Frustration - - - correct answer ✅-frustration occurs when a motivated drive is blocked before a person reaches the desired goal
- The barrier may be either overt (outward, or physical) or covert (inward, or mental-sociopsychological). Level of Conflict in Organizational Behavior - - - correct answer ✅Macro⬆️ — Organizational Intergroup Interpersonal Micro ⬇️ — Intra-individual ✅ Leads to Conflict Individual differences that account for workplace aggression - - - correct answer ✅trait anger, attribution style, negative affectivity,
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(The rules become the ends in themselves, and the frustrated employee pathetically adapts to the barriers.) Dysfunctions associated with aggression - - - correct answer ✅Withdrawal Frustration Compromise - - - correct answer ✅can help explain midcareer changes (frustrated employees go around the barriers) or "living outside the job" (frustrated employees cannot achieve motivated goals on the job, so they seek fulfillment outside the job). T/F: Frustration will never result in a positive impact on individual performance and organizational goals. - - - correct answer ✅False T/F: Stress and strain levels were HIGHER for participants with high self-efficacy than for those with lower self-efficacy. - - - correct answer ✅False
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T/F: Defense mechanisms per se are not bad for the individual. They play an important role in the psychological adjustment process and are unhealthy only when they dominate the individual's personality. - - - correct answer ✅True Goal conflict - - - correct answer ✅A condition where a goal has both positive and negative features, or two or more competing goals. In __________ motives are blocked before the goal is reached. - - - correct answer ✅frustration In __________ two or more motives block one another. - - - correct answer ✅goal conflict 3 types of goal conflict - - - correct answer ✅1. Approach-Approach
- Approach-Avoidance
- Avoidance-Avoidance
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equals avoidance. - - - correct answer ✅True Role conflict - - - correct answer ✅conflict among the roles connected to two or more statuses 3 major types of role conflict - - - correct answer ✅1. the person and the role.
- Intrarole conflict
- Interrole conflict person-role conflict - - - correct answer ✅There may be conflict between the person's personality and the expectations of the role. Intrarole conflict - - - correct answer ✅conflict created by contradictory expectations about how a given role should be played.
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Interrole conflict - - - correct answer ✅results from the differing requirements of two or more roles that must be played at the same time. interpersonal conflict - - - correct answer ✅conflict that occurs between two or more individuals 4 major sources of interpersonal conflict - - - correct answer ✅1. Personal differences
- Information deficiency
- Role incompatibility
- Environmental stress response categories - - - correct answer ✅(1) forcing (assertive, uncooperative) (2) accommodating (unassertive, cooperative) (3) avoiding (uncooperative, unassertive) (4) compromising (between assertiveness and cooperativeness) (5) collaborating (cooperative, assertive).
