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Mellow Mushroom Menu Test
How do you answer the phone? - correct answers Thank you for calling MM Chattanooga, this is Jordan, how may I help you? What are the first two questions you ask when taking a to-go order? - correct answers Can I get your name and phone number? How do you determine how long the wait is on a to-go order? - correct answers Lunch- current ticket time + 10 mins Dinner- current ticket time + 20 mins ask expo if you are not sure Who is the only person in the kitchen you should communicate with? - correct answers expo If you are busy helping a guest and the phone rings what should you do? - correct answers answer and politely put them on hold Before giving the guest their "to-go" order what should you always do first? - correct answerspop the top to check for order accuracy If a guest has placed a to-go order, what should you do if it is not ready at the time you quoted? - correct answersApologize, send them to have a seat at the bar and grab your manager Whose ultimate responsibility is the phone? - correct answerseveryone When taking a 'to-go' order over the phone, should you put the order in the computer while you are on the phone? - correct answersyes
what three items do you tell the guest before hanging up? - correct answersRepeat order, give total and quoted time what do you do immediately if you forget to press the "to-go" button? - correct answerstell the kitchen or expo If a guest sits in your section and you are busy or have full hands, what should you do? - correct answersTell them you will be right with them. All tables must be greeted within 30 seconds what should you tell our guests about out pizzas and wait time? - correct answersPizzas are hand tossed, baked on a stone and made to order. at least 20- mins what should you do when a guest orders beer, wine or liquor? - correct answersCheck ID do you take away a guest's drink to refill or bring a fresh drink? - correct answersBring a fresh drink When should you bus your tables? - correct answersduring dining and pre-bus Should you run other servers food? - correct answersyes If a guest is not satisfied with their food, what should you do? - correct answersapologize and get a manager what do you do immediately after taking the guest's order? - correct answersrepeat it back to them Define pre-busing - correct answersremoving dishes as they are finished what items do you bring to the table when greeting your guests (if you have no hostess)? - correct answersmenu, rolled silverware and plates
Name 10 ingredients on a Greek salad - correct answerslettuce mix, onions, mushrooms, green peppers, kalamanta olives, cucumbers, roma tomato, feta, banana peppers, cinis Does the house salad get kalamanta or black olives? - correct answersBlack What 5 ingredients make up the Enlightened Spinach Salad? - correct answersspinach, dried cherries, apples, candied pecans and feta Can you get a BYO in a small salad? - correct answersNo What appetizers should you suggest as our quicker appetizers? - correct answersGarlic cheese bread, bruschetta, hummus, soups and salads Describe hummus and how it is served - correct answersMashed garbanzo beans, chick peas with tahini. Topped with olive oil, fresh basil and paprika. Served with pita wedge triangles or celery and carrots How many wings come in an order? - correct answers5 or 10 Are the wings fried? - correct answersNo, baked What wings flavors are offered? - correct answersNaked, mild, hot, BBQ, jerk and thai Describe the meatball trio and how it is served - correct answers3 meatballs cut in half seared with a slice of fresh mozz in the middle. served on a bed of red sauce and topped with more red sauce, fresh basil, shaved parm, and crumbled croutons The bruschetta is made with a tomato mixture consisting of: - correct answersdiced roma tomatoes, olive oil, balsamic vinegar, fresh basil and salt and pepper The magic mushroom soup is garnished with: - correct answersmontamore, mushroom trio and chives
what other kinds of soup are offered as the soup of the day? - correct answersSouthwest veggie and tomato bisque pretzels are unlike our other appetizers as they take how long to bake? - correct answers10-15 minutes Pretzels come in orders of? - correct answers3 or 6 What kind of pretzels do we offer? - correct answersGarlic butter and salt with yellow mustard, butter and parm with red sauce and pretzel bites with beer cheese what are the bread options for hoagies? - correct answersFrench or Multigrain Approximately what size is a half hoagie? - correct answers5-6 inches What kind of chips do we offer with the hoagies? - correct answersboulder canyon kettle chips- BBQ, sea salt, sea salt and vinegar and jalapeno cheddar describe tofu - correct answersSponge-like texture, soybean curd, good source of protein, takes the flavor of what it is cooked with describe tempeh - correct answersBean consistency, made from soybean, good source of protein what is the tofu, tempeh and chicken marinated with? - correct answerstofu- teriyaki tempeh- balsamic vin/teriyaki chicken- teriyaki Our steak and cheese and chicken and cheese hoagies comes with either steak or chicken and what other ingredients? - correct answersprovolone, omg and mlt
gluten free- 10 How many slices come with each pizza? - correct answerssmall- 4 medium- 6 large- 8 gluten free- 6 name our specialty pizzas: - correct answershouse veg out buffalo chicken mighty meaty great white kosmic karma holy shiitake pacific rim funky q can guests create their own pizzas? How do you ring it up in Aloha? - correct answersyes choose a small, medium or large cheese from the pizza submenu and add ingredients Can guests order a half and half pizza? How would you ring it up in aloha? - correct answersyes choose a small, medium or large cheese from the pizza submenu and touch each half pizza at the top to add ingredients Can a guest order a pizza that is half house special and half great white? How would you ring it up? - correct answersyes choose the 1/2 specialty button for the size. you will ring up each half. Hold or add any ingredients as requested
what is done to the pizza crust before it is served? - correct answersgets garlic butter and parm cheese if a guest orders a pizza with no cheese what questions should you ask them? - correct answerswould you like butter and parm on the crust? would you like to try our vegan cheese? Name the 5 meats on a mighty meat - correct answerspepperoni sausage bacon ham ground beef the house pizza has the same 5 meats as the mighty meaty and what other 5 veggies? - correct answersmushrooms onions green peppers black olives tomatoes what kind of tomatoes come on the great white? - correct answersroma and sundried what ingredients come on the holy shiitake pie? - correct answersoil and garlic mozz montamore cheese mushroom trio caramelized onions garlic aioli swirl black truffle oil spritz shaved parm
what is the proper way to greet a guest as the enter the door? - correct answerswelcome to MM how are you doing today? how many will be in your party? name 5 things you can do when you don't have any guests to greet? - correct answerspre-bus roll silverware wipe menus wipe plates refill drinks spot sweep why is it important to follow rotation? - correct answersTo not double seat servers what do you do if a guest is not happy about the wait time? - correct answersapologize and suggest sitting at the bar what steps should be taken if we skip over a guest on the wait? - correct answersapologize, seat them next and have a manager stop by their table what is the last thing you do before you clock out? - correct answerscheck side work sheet and check out with manager what happens if you need to leave the host stand and you are the only one there? - correct answerslet a manager or server know to watch the door where can we seat someone that needs a high chair? - correct answersat a table what do you need to do if you can't work a scheduled shift? - correct answersrelease your shift on hotschedules and let a manger know how often should bathroom checks be completed? - correct answersevery 15 mins
whats should be maintained in the bathroom? - correct answersfloors swept stock paper towels, toilet paper and soap wipe sinks check toilets and changing table for cleanliness change fem hygiene bag what do we say to guests as they are leaving? - correct answersthank you, come back and see us what is the store number? - correct answers before handling GF items what must our cooks do? - correct answerswash hands put on clean gloves and apron Touching ingredients on the pizza line then touching GF approved ingredients will not be considered cross contamination as long as you have you gloves on. True or False? - correct answersFalse GF pizzas can be made on the pizza line. T or F? - correct answersFalse GF pizza is cut into 8 slices. T or F? - correct answersFalse Our soups are certified GF? - correct answersFalse What should your response be to a guest who orders a GF Funky Q Chicken? - correct answersA How do you ring in a BYO GF pizza? - correct answersB You must always get a manager if a guest orders "ON GF DOUGH" pizza? T or F? - correct answersTrue
