MGMT310 Exam 1 Study Guide
EXAM 1 STUDY GUIDE
Chapter 1
•How can we describe the business context of today?
•What are the three pillars of management? How do they influence one another?
•What is the difference between management and leadership?
•What are the different skills that managers need?
•How does the intensity of skills change across different levels of management
(frontline vs. middle vs. executive)?
•Historical Perspectives on Business
oWhat is the bureaucratic organization structure? Examples?
oWhat were the characteristics of scientific management theory?
oWhat were the characteristics of the human relations movement?
oWhat was the contingent view of management?
•Changing Perspectives on the Purpose of Business
oWhat is the business environment?
oWhat is the manager view?
oWhat is the shareholder view?
oWhat is the stakeholder view?
oDescribe the stakeholder mapping process. Why is this important according to
the stakeholder view?
•Stakeholder Management Processes
oBe able to describe and identify the various elements of stakeholder management
including:
▪Strategic review process
▪Environmental scanning
▪Scenario building
▪Contingency planning
▪Trend analysis
oWhat is contextual intelligence? Why do managers need it? How do you gain
contextual intelligence?
•Managing Uncertainty
oHow do contextual factors impact uncertainty?
oWhat might happen if managers underestimate or overestimate the degree of
uncertainty in their business environment?
Chapter 2
•Describe how changing contextual forces in the global business environment impact the
competitive position of a firm.
•What is globalization? How has it shaped the business landscape?
•Be able to identify the various global trade agreements: World Bank, IMF, GATT,
and WTO
oWhat were the three principles of the GATT?
