Download midterm | COM 259 - Comm Bus & the Professions and more Quizzes Communication in PDF only on Docsity!
Breakthrough skill
a skill or skill set that allows people to act purposefully and competently with others in a global environment TERM 2
Breakthrough skills four goals in mind
DEFINITION 2 developing a global mindsetpracticing cultural agilitymanaging relationshipscreating opportunity TERM 3
Conscious communication
DEFINITION 3 mindful, respects diversity, requires balancing strategy, ethics and outcomes. TERM 4
strategic communication
DEFINITION 4 communication planned with specific audiences and specific intentions in mind and is cognizant of individual and cultural differences. TERM 5
CCCD model
DEFINITION 5 Can be applied in any communication situationChoose a communication strategyCreate your messageCoordinate the communication eventDeliver the message
CCCD model * choose
Choosing a communication strategy requires a complete assessment of the following:audience needslikely communication outcomes*criteria which you will measure your success TERM 7
CCCD model *create
DEFINITION 7 determining the best organization for your messagedevelop support for each point with the messagecraft an introduction and conclusion if appropriate TERM 8
CCCD model *Coordinate
DEFINITION 8 Gather as much info possible about how your agenda, plan, or position fits within the mission and goals of the organization.Ask the team or leader if you are unsure about the purpose of the meeting or memoCommunicate with other members of the org. your need for input and feedback.respect personal/professional boundaries*adapt your message accordingly TERM 9
CCCD model *deliver
DEFINITION 9 always practicereceiving and evaluating feedback*incorporating feedback into your deliver TERM 10
Global mindset
DEFINITION 10 working in or leading global org. that exist within a variety of different, social, economic and political environments*thinking outside of the box seeing problems as a whole rather then one part at a time
Feedback
the activity of providing senders and receivers with responses to their communication, ideas and identities.* can support or rejects or ideas/identity*very important TERM 17
Hawthrone studies
DEFINITION 17 main idea:believe that communication made a difference showed increased attention to morale lead to improved productivitymoved from scientific management to human relations management importance of open com and supportive relationships between managers and employees.* managers take into account employees feelings*paying attention to employees attention and needs increased productivity because they felt like they were needed. TERM 18
Maslow's Hierarchy of needs
DEFINITION 18 explains what motivates human behaviormotivation grows as employees move from lower order to higher order needs.Find that employees havephysiological needs= work environment, food, water, clean watersafety* belongingesteemself actualization= at the point where the employee performs at their best TERM 19
Power
DEFINITION 19 sources of influence derived by an individual within an organizationorganic power= derivedprescribed power= assigned TERM 20
classical approach to
power
DEFINITION 20 *more prescribed powerreward power= power to rewardcoercive= punishmentreferent= organic power. power emerges because you are looked up toexpert power= based on your knowledgelegitimate= prescribed by a title
Human resource approach to
power
shifts to the relationship of the manager and the employeepower can be sharedcollaboration*more referent power then legitimate power TERM 22
systems approach to
power
DEFINITION 22 power as a system of relationshipsfinds power in everyday exchanged between and among equals, superior and subordinateseveryday common exchangesrelationship quality and perceived power of info yields power. not position how well that info will help the company succeed*rumors and gossip serve to balance power. not one person will be able to have all power TERM 23
cultural approach to
power
DEFINITION 23 assumes a constant struggle for power in every organization dominant people and groups are the one with powerthose want power are resistantpower as it relates to and derives from gender, race, class and sexual orientation TERM 24
Mindless to mindful communication
DEFINITION 24 most mindless= phatic com. routine, ritualized, social talk (how are you doing?)ordinary com.= exchanges of questions and responses, humor, ideas.skilled talk= interviews negotiations, conflict management, presentational speaking and teamwork. more mindfull* personal narratives= autobiographical stories about the meaning of ones life experience*dialogue= most mindful. creative, risk taking, mutual quest for understanding and meaning. TERM 25
mindful communication
DEFINITION 25 requries:* analyzing communication sitiuationsactively thinking about possible com choices available to usadapting our message to inform, amuse, persuade or influence our listener*evaluating feedback we receive as an indication of how successful we were in accomplishing our purpose.
gendered talk
refers difference in the ways men and woman tend to communicatewomen= build rapport, expressive, more tentative, create and maintain relationshipsmen= make reports, instrumental, certainty, use talk to gain control over situations and others. TERM 32
nonverbal com
DEFINITION 32 all resources beyond what you say that add to the meaning of the message* workspaceclothing and apperancevoice* body movement, facial expressions and eye contactspacetouching TERM 33
workspace and apperance
DEFINITION 33 extentison of your professional self. displays of personal life kept to a min.*diplomas, awards and ceritificte show accomplishments TERM 34
voice: paralanguage
DEFINITION 34 not what you say, how you say it.Includes:pitchtempointensityrange*resonance, volume, articulation, rhythm, pauses, dysfluency TERM 35
body movement
DEFINITION 35 Kinesics: study of body movement. facial expressions, eye contact and gesturesOculesics: study of eyes as a a source of communication
display rules for body movement
simulation= holding up 5 fingers indicating the number 5intensification= gesturesneutralization or inhibition= calm people down. physically nauralizing something.de intensification or miniaturization*mask= poker face. mask what your really thinking TERM 37
space
DEFINITION 37 proxemics= study of space and distancepersonal space:intimate zone=causal or personal zone=social- consulting zone public zone TERM 38
touching
DEFINITION 38 haptics is the study of touching.*for business setting its a functional professional touching behavior TERM 39
sexual harassment
DEFINITION 39 any form of sexually explicit verbal or nonverbal com that interferes with someones workquid pro quo: "this for that". based on the threat or retaliation or promise of favoritism exchange for sexual favorshostile work environment: sexually verbal or nonverbal com that interferes with someones work TERM 40
listening awareness
continuum
DEFINITION 40 consists ofhearinginformational listeningcritical listeningself-reflexive listening*conscious listening
legitimate complainers
listen carefully and empatheticallyremain neutral and repeat complaint to check for mutual understanding*ask for course of action and follow up TERM 47
chronic complainers
DEFINITION 47 acknowledge complaints but explain you cannot spend any additional time discussing those problems.offer positive actions complainer can use. TERM 48
gender differences in listening
DEFINITION 48 men communicate to build report and are not as open to feedback or different viewpoints.women communicate to build rapport.( mutual understanding) more open to feedback or viewpoints. women tend to use more conversational cues like really? thats interesting? to keep the conversation moving. TERM 49
personal prototypes
DEFINITION 49 similar to stereotypes. characterize individuals by their physical and behavioral resemblance to an existing category of person TERM 50
principle of reciprocity
DEFINITION 50 selecting ethical strategies that encourage others to treat you equitably and that demonstrate your interest in treating others equitably.
asking for and giving
feedback
feedback= providing others with an evaluation on the effectiveness of their actions. TERM 52
5 rules of
feedback
DEFINITION 52 own your message (use I statements)avoid apologizing for your feelingsmake your message specific and behavioral ensure your verbal and nonverbals support each other*avoid evaluating and interpreting your communication partner unless asks you to TERM 53
conflict strategies
DEFINITION 53 behaviors to avoid in conflictwithdrawingaccommodatingcompromisingavoiding and postpoingmanaging conflict requires you to admit that there is one and then be willingly to work through it with a problem-solving approach. TERM 54
negotiation of cultural differences
DEFINITION 54 individualist cultures= self interest, value democratice relationships and are less influenced by status or hierarchy when dealing with others.*collectivist cultures= common good over self-interest. value group and family identity over individual achievement and tend to respect vertical status hierarchies.
