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A comprehensive overview of measurement and scaling techniques used in marketing research. It covers various types of scales, including nominal, ordinal, interval, and ratio scales, explaining their characteristics and appropriate uses. Additionally, it discusses comparative and noncomparative scaling methods, such as paired comparison, rank order, and semantic differential scales. True/false and multiple-choice questions with answers, making it a valuable resource for students studying marketing research methodologies. It also touches on the application of these techniques in social media content analysis, providing insights into how to effectively measure consumer perceptions and preferences.
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The assignment of numbers or other symbols to characteristics of objects according to certain prespecified rules is called measurement. - ANSWER T
The generation of a continuum upon which measured objects are located is called sampling. - ANSWER F
When we measure the perceptions, attitudes, and preferences of consumers, we are not measuring the object but some characteristic of it. - ANSWER T
A scale that has description also has order. - ANSWER F
A scale that has distance also has order but the reverse is not true. - ANSWER T
The origin characteristic means that a scale has an arbitrary zero point - ANSWER F
A scale whose numbers serve only as labels or tags for identifying and classifying objects with a strict one-to-one correspondence between the numbers and the objects is called an ordinal scale. - ANSWER F
Nominal scales are recognized as the most basic or limited. - ANSWER T
Only a limited number of statistics, all of which are based on frequency counts, are permissible on the numbers in a nominal scale. - ANSWER T
Preference rankings, market position, and social class are examples of
interval scales. - ANSWER F
According to the text, interval scales are the simplest to use. - ANSWER F
The most complex of the primary scales of measurement is the ratio scale. - ANSWER T
Nominal scales are used for classification and identification purposes only. - ANSWER T
Mutually exclusive means that there is no overlap between classes and every object being measured falls into only one class. - ANSWER T
In marketing research, ordinal scales are used to measure market share. - ANSWER F
The numbers assigned in a nominal scale do not reflect relative amounts of the characteristic being measured. - ANSWER T
In marketing research, interval scales are used both to measure attitudes and opinions, and as index numbers. - ANSWER T
A ranking scale in which numbers are assigned to objects to indicate the relative extent to which some characteristic is possessed is called a nominal scale. - ANSWER F
Common examples of ordinal scales include educational levels and social security numbers. - ANSWER F
The scaling techniques commonly used in marketing research can be classified into comparative and noncomparative scales. - ANSWER T
A noncomparative scale is one of the two types of scaling techniques in which there is direct comparison of stimulus objects with one another. - ANSWER F
According to the text, comparative scaling is sometimes referred to as monadic scaling. - ANSWER F
A noncomparative scale is one of two types of scaling techniques in which each stimulus object is scaled independently of the others. - ANSWER T
The major benefit of comparative scaling is that it is the most widely used scaling technique. - ANSWER F
According to the text, noncomparative scales are also referred to as nonmetric scaling. - ANSWER F
Noncomparative scaling is the most widely used scaling technique in marketing research. - ANSWER T
According to the text, semantic differential scaling is a comparative scaling technique. - ANSWER F
A comparative scaling technique in which a respondent is presented with two objects at a time and asked to select one object in the pair according to some criterion is called paired comparison scaling. - ANSWER T
Paired comparison scaling is useful when the number of brands under consideration is limited to no more than seven. - ANSWER F
A comparative scaling technique in which respondents are presented with several objects simultaneously and asked to order or rank them according to some criterion is called rank order scaling. - ANSWER T
The most popular comparative scaling technique is semantic differential scaling. - ANSWER F
Rank order scaling is the comparative scaling technique commonly used to measure preferences among brands as well as among brand attributes. - ANSWER T
The assignment of numbers or other symbols to characteristics of objects according to certain prespecified rules is called ________. - ANSWER measurement
The generation of a continuum upon which measured objects are located is called ________. - ANSWER scaling
Consider a scale from 1 to 100 for locating consumers according to the characteristic "attitude toward department stores." Each respondent is assigned a number from 1 to 100 indicating the degree of (un)favorableness, with 1 = extremely unfavorable, and 100 = extremely favorable. ________ is the actual assignment of a number from 1 to 100 to each respondent. ________ is the process of placing the respondents on a continuum with respect to their attitude toward department stores. - ANSWER Measurement; Scaling
Which of the following is NOT one of the four primary scales of measurement? - ANSWER random scales
A scale whose numbers serve only as labels or tags for identifying and classifying objects with a strict one-to-one correspondence between the numbers and the objects is called a(n) ________. - ANSWER nominal scale
Which of the following primary scales of measurement is recognized as the most basic or limited? - ANSWER nominal scales
According to the text, ________ are the simplest to use. - ANSWER nominal scales
The most complex of the primary scales of measurement is the ________. - ANSWER ratio scale
Which of the following primary scales of measurement is used only for classification purposes? - ANSWER nominal scales
In a department store project, numbers 1 through 10 were assigned to the 10 stores considered in the study. Suppose, store number 9 referred to Sears and store number 6 referred to Neiman Marcus. Using this information, which of the following statements is true? - ANSWER A) Sears is in some way superior or inferior to Neiman Marcus.
B) It is meaningful to state that the number of the average store is 5.5.
C) Both A and B are true.
D) None of the above statements are true.
According to the text, ________ means that there is no overlap between classes
Which of the following statistics is NOT permissible with ordinally scaled data? - ANSWER range
A(n) ________ is a scale in which the numbers are used to rate objects such that numerically equal distances on the scale represent equal distances in the characteristic being measured. - ANSWER interval scale
Permissible statistics for ordinally-scaled data include which of the following?
Which statement is NOT true about the interval scale? - ANSWER Only proportionate transformations of the form y = bx, where b is a positive constant are allowed.
Which of the following is NOT true about ratio-scaled data? - ANSWER They can be transformed using y = a + bx.
A(n) ________ is the highest level of measurement and allows the researcher to identify or classify objects, rank order the objects, and compare intervals or differences. - ANSWER ratio scale
Permissible statistics for interval scaled data include all of the following EXCEPT: - ANSWER A) range.
B) mean.
C) standard deviation.
D) mode.
E) All of the above are permissible.
The scaling techniques commonly used in marketing research can be classified into ________ and ________. - ANSWER comparative; noncomparative scales
A ________ is one of the two types of scaling techniques in which there is direct comparison of stimulus objects with one another. - ANSWER comparative scale
A major disadvantage of comparative scales would be which of the following? - ANSWER A researcher cannot generalize beyond the objects under study.
According to the text, comparative scaling is sometimes referred to as ________. - ANSWER nonmetric scaling
A(n) ________ is one of two types of scaling techniques in which each stimulus object is scaled independently of the others. - ANSWER noncomparative scale
some criterion is called ________. - ANSWER rank order scaling
After paired comparison scaling, the most popular comparative scaling technique is ________. - ANSWER rank order scaling
Which of the following comparative scaling techniques is commonly used to measure preferences among brands as well as among brand attributes? - ANSWER rank order scaling
________ forces the respondent to discriminate among alternatives and also comes closer to resembling the shopping environment. - ANSWER Rank order scaling
In ________, respondents allocate a constant sum of units, such as points, dollars, or chips, among a set of alternatives according to some specified criterion. - ANSWER constant sum scaling
Which of the following comparative scaling techniques has an absolute zero and is sometimes treated as metric? - ANSWER constant sum scaling
A major disadvantage of constant sum scaling is that ________. - ANSWER respondents may allocate more or fewer units than those specified
According to the text, the constant sum should be considered a(n) ________. - ANSWER ordinal scale
In developing countries, which of the following scales would be best for measuring consumer preferences? - ANSWER dichotomous scales
Which of the following is NOT a measure developed to evaluate social media sites based on information that is publicly available? - ANSWER technorati, bloglines or blogpulse followers