Chapter 1
Managers and Managing
Managers: The people responsible for supervising the use of an organization’s resources to meet its goals.
Management: The Planning, Organizing, Leading, and Controlling of Human Resources to achieve
organizational goals effectively and efficiently.
♦Organization Performance
Is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve
organizational goals
▲Efficiency … A measure of how well or how productively resources are used to achieve a goal.
Manager is efficient when he minimize The amount of inputs resources such as ( labors , materials, Time )
EX: Time needed to produce given output, “Doing things right”
▲Effectiveness… A measure of the appropriateness of the goals an organization is pursuing and the
degree to which they are achieved. “Doing the right things”
Manager is Effective when he chooses appropriate goals and achieves them.
Ex: Choosing McDonalds to provide Breakfast service to attract more customers.
Note: Organization performance (Increase), as Efficiency and effectiveness (Increase).
Q: Why we study management!?
1. The more Efficient and Effective use of scarce resources that organization make of those
resources, The greater the relative well-being and prosperity of people in that society.
2. Helps People deal with their Bosses and Co-workers.
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Principles of Management Mohamed Tofaha | 01008442790
