Mock Interview Project, Study notes of Business

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Mock Interview Project

Piloted with health pathways in the Inland Coalition region and recruited members from area service clubs.

TABLE OF CONTENTS

• MOCK INTERVIEW OVERVIEW
• PREPARATION FOR MOCK INTERVIEW PROJECT
• STUDENT RESOURCES
  • PREPARING FOR AN INTERVIEW
  • POSSIBLE INTERVIEW QUESTIONS...............................................................................................................................................
  • POSSIBLE QUESTIONS TO THE INTERVIEWER
  • DRESS FOR SUCCESS! ATTIRE, GROOMING, AND RESPECT
  • TIPS FOR WRITING A GREAT RESUME
  • RESUME TEMPLATE
• MOCK INTERVIEW “EMPLOYERS” AND JOB DESCRIPTIONS
• MOCK INTERVIEW APPLICATION
• STUDENT EVALUATION GUIDE
• MOCK INTERVIEWER INFORMATION
  • MOCK INTERVIEWERS FLYER
  • MOCK INTERVIEW RUBRIC
  • MOCK INTERVIEW EVALUATION

Preparation for Mock Interview Project

Date Activity Meet with Mock Interview Coordinator at least 4 weeks prior to the Mock Interview Event. Schedule the Mock interview event. During a class period, after school, or during a club’s meeting time. Allow for at least 2 hours for the Mock Interview event. Have students prepare their résumé for the interview. See sample résumé. Have students complete a basic application. Although most health facilities now require on-line applica- tions, students must still know or be able to access basic information that is part of a general application. Prepare the students for the Mock Interviews by having them select one of the health related entry level positions in the job descriptions provided and follow the guideline Preparing for an Interview. Have student research health facilities and review the job descriptions. Prepare the students for the Mock Interview Day by reviewing dress for success guidelines and what to have ready in their portfolio (folder): résumé, completed application, questions for interviewer, etc.

Student Resources

What to take to an interview  Your portfolio containing your résumé, qualifications, references, certificates, etc.

• A copy of your job application, résumé and cover letter.
• Pen and paper.
• List of questions you have about the job.

Interview format

• Usually an interview will follow these guidelines:
  1. The interviewer will ask you some questions – see sample questions.
  2. You will be given an opportunity to ask questions.

Closing the interview

• Thank the interviewer(s) for their time.

Possible Interview Questions

Personal  Tell me about yourself.

• What made you apply for this job?
• In what clubs or organizations are you a member?
• What have you learned from your hobbies, interests and outside activities?
• What qualifications do you have for this job?

Cooperation

• How do you feel about working with others and as part of a team?
• Do you follow instructions easily?
• When required, would you be willing to work overtime?
• How do you work under pressure?

Self confidence

• What do you consider to be your greatest strengths, weaknesses, or faults?
• How do you think a teacher who knows you well would describe you?
• Why do you think you are suitable for this position?
• Why should we consider you for this job instead of other applicants?

Motivation/initiative

• How did you prepare for this interview?
• What is important to you in a job?
• Why would you like this job?
• If you didn’t understand an instruction, what would you do?
• What motivates you to put forth your greatest effort?
• Describe your most rewarding experience in school.
• Do you have plans to continue your education in some way? What are they?
• Where would you like to be in 5 years?
• What are your long-range and short-range goals and objectives?
• When and why did you establish your goals, and how are you preparing yourself to achieve them?

Other

• Would you like to ask any questions?

Possible Healthcare Related Interview Questions

Interest

• Approximately how old were you when you decided you wanted to go into healthcare? Was there any defining moments that help you?
• What is it about this position that excites you and how is that conveyed to the patient that you’ll take care of?
• Would people say that you are compassionate? Your family? Why, give some specific reasons?

Problem Solving

• If you encountered a patient that was characteristically upset or difficult what would you do?
• If you had a patient that was extremely ill and their family has just arrived at the facility, how would you respond?
• A patient is in the facility for a fractured hip. They constantly like attention by putting on the call light pretending to be in pain. Everyone on the hall is ignoring them. You pass by the room and hear the patient crying, what is your response?
• How do you react to a sense of being overwhelmed with unfinished work ten minutes past your shift deadline when you find a patient in need?
• What would you do if you saw your partner stealing from a patient?
• After an extremely demanding day with a patient that required a lot of attention, their family member aggressively approaches you, and accuses you of negligence. How would you handle this?

Possible Questions to the Interviewer (For Mock Interview only – job specific questions would be asked during a REAL interview.)

What do you see as the pros and cons of this type of work?

What are the qualifications and educational requirements for this type of work?

What factors would make one fail or succeed in this type of work?

What are the current challenges faced by this industry?

What do you see as the nature of the job market in this field?

What kinds of experience would you suggest that someone pursue to make them more marketable in this field?

Can you recommend any websites related to your field or industry?

Can you recommend any area employment agencies, newspapers, etc. that post job openings for your career field or industry?

Can you recommend any professional journals, conferences/workshops, or professional associations that relate to your line of work?

Are there specific employer directories, industry leaders, or employer research guides I could further explore for targeting potential networking contacts?

Can you refer me to anyone else I might speak with to learn more about this occupation?

Key Term

Resume

A written summary of a person’s education, skills, and work experience.

Tips for Writing a Great Resume

There’s no one right way to write a resume, but below are some tips for making a great first impression in writing.

1. Stick to the basics Look professional by using white or cream-colored paper and a simple font. Colored paper is inappropriate. Avoid busy visuals like clip art and colored ink. Keep it brief; one page usually is enough.

2. Focus on accomplishments Present yourself! Even if you haven’t had a paid job yet, describe previous experience or skills and list any awards or leadership roles. Include clubs and activities.

3. Be specific As you list previous positions or activities, include specifics such as names and dates. This sets you apart from the crowd. Keep in mind, many companies have software that searches keywords to preview your resume, so if it does not find specific words, it may eliminate you as a candidate.

4. Check the facts Do not estimate dates and titles. If you are unsure of an employer’s title, dates of your previous jobs, or any other details, don’t guess. Stretching or estimating information will come back to haunt you.

5. Include the right information Include accurate and honest information that presents you in the best possible light.

6. Keep it professional Leave hobbies, your height, weight, religion, family, or any other personal information off your resume.

7. Proofread, proofread, proofread Always use spell-check. It identifies many typos but not all. Proofread your work several times, and ask a friend or family member to review it as well. If an employer finds typos, it could be enough to remove you from consideration.

Choose a job you might be interested in and begin composing a draft of a resume that you can submit along with the application, using the following page as a template:

Resume Template

First and Last Name Mailing Address City, State Zip Code Phone Number Email Address (Note: The address should be simple and should not contain inappropriate words .)

EDUCATION Dates School name, highest grade/degree completed (City, State)

ACHIEVEMENTS  School awards  Club awards or accomplishments  Other significant achievements

EXPERIENCE and SKILLS (Note: Include paid work and volunteer work .)

Month, Year Started – Month, Year Ended (Note: Start with your most recent experience .)  List skills and knowledge you used in this position.

Month, Year Started – Month, Year Ended (Note: Start with your next most recent experience .)  List skills and knowledge you used in this position.

OTHER SKILLS and ACTIVITIES (Note: Only include activities and hobbies that reflect possible job skills .)

 For example: Foreign language skills  For example: Computer skills—word processing, Internet, email  Sports, length of time participated  Community clubs and organizations, length of time participated  Hobbies, length of time participated

REFERENCES (Note: Do not include family members. Also, get permission in advance to use the person as a reference .)  First and last name; relationship to you; phone number or email  First and last name; relationship to you; phone number or email

Molina Health

Posting Title Medical Assistant Category Admin-Clerical State and City CA-Riverside State California (CA) Office Location MMG S Riverside Employee Status 1 - Staff Full Time Auto req ID 10854BR Positions Remaining 1 Job Description Job Summary This position reports to the Clinic Administrator and assigned Clinic Supervisor. The Medical Assistant (MA) is responsible for performing patient oriented procedures under the clinical supervision of a practitioner, Nurse Practitioner, Physicians Assistant or licensed vocational nurses – in conjunction with their supervisor to ensure patients receive appropriate care. The MA contributes to patient satisfaction levels and member growth at medical office location and complies with company policies, procedures and regulations. Essential Functions

• Anticipates needs of provider and carries out provider orders within the MA scope of practice.
• Assists providers with procedures, (e.g. Pap Smears, minor surgical procedures).
• Demonstrates knowledge of all back office functions of the MA function (in accordance with practitioner orders and company protocol) including intake and recording of health and immunization history; patient preparation for exam or procedure, administration of screening tests, preparation, administration and recording of immunizations/medication, taking and recording of vital signs, venipuncture blood draws and administration of injections.
• Demonstrates knowledge of all front office functions (in accordance with company policies and procedures) including receipt, documentation and direction of incoming phone calls to the appropriate person in a timely and efficient manner; scheduling, documentation and follow-up on patient appointments; preparation of forms and charts applicable to patient check-in or check-out; appropriate facilitation of specialty referrals.
• Assures patient visit is complete from intake to check out explaining next steps and answering all questions (e.g. lab, x-ray, referral to specialist process etc.).
• Maintains proficiency in all programs that the company is affiliated with regarding patient care and its required documentation and patient support process.
• Available to assist other MA’s in completion of job tasks when required.
• Assures completion of patient visit charge data and medical record documentation by provider & staff on date of patient visit.
• Confers with Provider, Supervisor and Clinic Administrator to ensure that all documentation has been completed to accuracy of records.
• Completes and maintains all necessary related paperwork and logs related to weekly inventory.
• Assists clinic management in preparation of all Molina and Regulatory Facility Site Reviews (FSR) and audits.
• Attends to prescription refills, ensuring timely completion of call backs.
• Assists team in confirmation of appointment reminder calls on a daily basis.
• Process tickler file for orders and/or follow up log is maintained daily.
• Contributes to patient satisfaction at clinic site.
• Maintains a professional, ethical work performance and presents in a professional appearance at all times. Knowledge/Skills/Abilities
• Good interpersonal and problem solving skills.
• Bilingual preferred. Completion of Skills Inventory Sheet.
• Must have the ability to satisfactorily speak, read, write and understand English for effective communication.
• Facilitates camaraderie and cohesiveness in workgroup.
• Embodies and promotes Molina values
• Treats all patients with kindness and empathy and demonstrates a genuine willingness to help.
• Excellent verbal and written communication skills
• Ability to abide by Molina’s policies
• Maintain regular attendance based on agreed-upon schedule and adheres to all attendance and tardiness policies based on the company Procedures for Absences & Tardiness
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Job Qualifications Required Education: High School Diploma or GED. Completion of Medical Assistant course through a Federally accredited, State licensed vocational/technical school. Required Experience: 0 - 3 years experience as a Certified Medical Assistant in Primary Care. Required Licensure/Certification: Active Certified Medical Assistant; Active Certified CPR. Preferred Education: Preferred Experience: 1 - 3 years as Medical Assistant. Emphasis in family practice and/or Pediatrics. Managed care experience. Bilingual. Preferred Licensure/Certification:

Loma Linda Health Clinics

Home Health Aide Division:* Ancillary Department: Home Health Care Schedule: Unscheduled Salary Range:

LL3301: $14.78 - $20.88 Hourly Rate of pay will be based on years of experience, education, and other factors as defined by policy. Shift: AM/PM Hours: This is a TEMPORARY position 10/12/14-1/12/ Job Details: (^)  Certified Nursing Assistant (CNA) certification  CPR/BLS  Driver's License  Home Health Aide (HHA)  Job Summary: This is a TEMPORARY position 10/12/14-1/12/15. This position will support LLUMC’s strategic plan and the organization’s mission to continue the teaching and healing ministry of Jesus Christ, while embracing the core values of Compassion, Integrity, Excellence, Teamwork, and Wholeness. The Home Health Aide, performs basic age-specific (infant, toddler, preschooler, school age, adolescent, young adult, middle adult, later adult) direct and indirect patient care activities in the home care environment under the direction of a Registered Nurse (RN); assists clients with shopping, errands, and medical appointments as needed; utilizes interpersonal skills to maximize customer service in a manner that supports the I CARE initiative, excellence in customer service, patient/client safety, and professionalism; contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient/client population; performs other duties as assigned. Job Specifications: High school graduate or equivalent education required. Successful completion of an approved Certified Nursing Assistant program and Certified Home Health Aide program required. Basic Life Support (BLS) certification, California Drivers License and automobile liability insurance required. Home Care Experience preferred. Able to write legibly; speak in English (and Spanish preferred) with professional quality. Ability to use computer, printer and software necessary to the position; perform basic patient care activities using proper body mechanics and safety precautions. Must be able to lift or carry up to 50 lbs. EOE AA M/F/Vet/Disability

Laboratory Clerk (Part-time) Why Choose LifeStream?

Do you like to be challenged? Do you like to have fun? Want to help save lives? If the answer is yes, then you’ve come to the right place. LifeStream is looking for people who are adaptable, self-motivated, customer focused, passionate about saving lives and creative team players. If that sounds like you, why not bring your talents and skills to LifeStream? We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.

Imagine working for a company that provides a wide variety of career opportunities. Many of our positions at LifeStream offer career paths and advancement opportunities. Chances are you have a good idea of where you want to go in life. At LifeStream, we’ve designed a culture that can help you get there. Chances are, it's like no place you've ever worked.

Position Summary

Performs clerical checks and donation entries in compliance with State and Federal Regulations, AABB Standards, and internal Standard Operating Procedures. Reviews donor history cards for completeness and acceptability and refers unacceptable ones to the appropriate department. Performs data entry of components quality control, daily discards, laboratory deviations, production information, and other laboratory information.

Education and Experience

High School Diploma or GED. Six months of laboratory experience in data entry and/or clerical functions desired.

MUST PASS PRE-EMPLOYMENT BACKGROUND CHECK, DRUG SCREEN AND PHYSICAL EXAM.

Benefits of Working at LifeStream

As a LifeStream employee, you will receive one of the best total compensation packages offered in today’s work environment. At LifeStream, our compensation package is unique to each employee, allowing them to make choices based on individual needs and interests. We’re proud that our total compensation includes programs, services and products to help make your life and work more rewarding, encouraging wellness and healthy living, and promoting work-life balance. The incredible range and collection of benefits include 100% paid medical and dental benefits (for employees) including great plan choices, paid life insurance, long term care program, short term disability coverage, critical illness policies, a free employee assistance program, generous Paid Time Off (PTO) accruals, paid holidays, a wellness program, a generous employer matching contribution to the 403(b) retirement plan and flexible spending accounts are just the beginning. LifeStream also offers flexible hours in many departments and potential for telecommuting in many positions. As an employee you can qualify for the Employee Referral Bonus program. Also LifeStream offers a Corporate University to help employees pursue higher education and personal development as well as providing tuition assistance for your career-related approved studies. Employees also enjoy a great number of discount opportunities such as: child care, home owners insurance, vehicle insurance, family legal plans, PC purchases, FTD purchases, long-term care and critical illness policies and admission to various entertainment and theme parks.

As an employer we are devoted to investing in you and supporting your work/life balance and personal needs. Job Site Location

San Bernardino

Days of Work

Wednesday-Saturday

Hours of Work

1600 - 2200

Mock Interview Application

Position Desired: ________________________________ Date of Application: _____________________

APPLICANT INFORMATION

Name ___________________________________________________________________________________

Home Phone ____________________________ Cell Phone _________________________________

Email Address ____________________________________________________________________________

Current Address (Number and Street) _________________________________________________________

City/State/Zip ____________________________________________________________________________

Do you have a CA Driver’s License? Yes No License # ________________________________

Have you ever been convicted of a crime? Yes No

If yes, explain in full _______________________________________________________________________

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EDUCATION

Name and location of middle school/junior high school: __________________________________________

Name and location of high school: ____________________________________________________________

Current Grade: 9 th^10 th^11 th^12 th^ GPA (see counselor): ________________

Job-related subjects studied:

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SPECIAL SKILLS AND QUALIFICATIONS:

Summarize special job-related skills and qualifications acquired from employment or other experience.

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