Network Troubleshooting Report, Thesis of Accounting

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Southern New Hampshire University

CYB 310 R

Project One Stepping Stone

Network Troubleshooting Report A thorough analysis revealed that several network functions had been compromised. As part of our troubleshooting efforts, we examined the physical connections of the hardware on the network. In addition to testing and ensuring a secure physical connection, checking device compatibility within hardware or devices within the network is recommended. Any other devices, such as a router, computers, must be compatible. It is mandatory to investigate the

Issue 1 - The Sales Department network segment needs read/write/execute privileges to the Customer Service Department network segment. I approached this troubleshoot by first thinking about why a communication loss would occur. My first thought was to check the firewall rules because that is a good place to start for any issues with network traffic when a firewall is in play. Firewall rules often cause issues at the network layer, and I was correct in determining that the firewall rules were not configured to allow communication between the sales and customer service subnets. Reconfiguring the firewall effectively solved the problem and allowed free communication between the sales and customer service subnets.