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NHA CERTIFIED MEDICAL
ADMINISTRATIVE ASSISTANT ( CMAA)
AVTEC STUDY QUESTIONS AND ANSWERS
GRADED A+ LATEST 2026
Which of the following is an example of open hours scheduling? Patients arrive at their own convenience; Multiple patients are seen and one time; patients who have similar diagnoses are sched for the same time; or multiple patients are scheduled at the beginning of each hour? Patients arrive at their own convenience. Which of the following is the most efficient method for an MAA to collect payment for services? Collect the amount due at the time of the patient's visit; send a monthly statement to the patient; call the patient to establish payment plan; or use an outside collection agency. Collect the amount due at the time of the patient's visit. Which of the following medical terms is part of an organ or tissue? Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? Lymphadenectomy A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or inform the patient the copay is due at the time of service.
Inform the patient the copay is due at the time of service. A 3rd party payer is requesting documentation to support billed services. Which of the following is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure form; Progress notes; patient registration form? Progress notes. Which of the following actions is an MAA's priority when pulling daily charts? Place charts in appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts sequentially. Review appointment schedule. In addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature? A Family member; Lawyer; office manager; or provider. Provider All pages of a patient's medical record must include which of the following information: Insurance ID number; Patient address; patient name; or ss number patient name Which of the following medical record filing systems protects patients' privacy and allows for unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or chronological? Numeric
within the week; record the appointment as an office visit and not a physical or submit a preauthorization form to medicare before scheduling? Explain to the patient that the physical cannot be scheduled for another 2 months Which of the following actions should an MAA take when scheduling a new patient for a Physical? instruct the patient to verify his insurance prior to the visit; verify the patient understands the coinsurance responsibilities; explain the importance of fasting for 12 hours; inform the patient of the appointment cancellation policy. inform the patient of the appointment cancellation policy A provider leaves town without leaving a contact number and coverage for patients he is treating. He is at risk for being accused of? Neglect; Abandonment; Misdemeaner; or felony Abandonment Which of the following is a condition in which a gland located in the neck produces excessive hormones? Hypothyroidism, Hyperthyroidism, Hypotension, or hypertension. Hyperthyroidism When an MAA transmits a medical record, which of the following documents is required? a patient referral form; health care proxy form; provider release of records form, or a release of information authorization form. A release of information authorization form.
Employers are mandated to provide a training to employees regarding OSHA guidelines within what timeframe? within 1 month of newhire and monthly thereafter; within 1 month of newhire and quaterly thereafter; before an employee begins work and whenever new guidelines are released; or before an employee begins work and annually thereafter? Before an employee begins work and annually thereafter Which of the following info is included in an EOB? NPI number; Employer ID; Remaining deductible; claim adjustments. Claim Adjustments. Which of the following describes the presence of several large kidney stones? Nephrocele; glomerulonephritis; nephrectomy; or nephrolitiasis. Nephrolithiasis. Which of the following items should be sent by certified mail? Lab specimen; dismissal letter; billing statement; prescription medication. dismissal letter When scheduling an inpatient admission, which of the following steps should an MAA take first? schedule the admission with the facility; determine the availability of the provider and the patient; obtain the provider's order; precertify the admission with the insurance company. Obtain the provider's order
A provider from another office to discuss a patient's case. A provider asks an MAA to schedule a patient's next appointment for arthrocentesis of the right shoulder. This would be an appointment for which of the following: Surgical repair of the right shoulder; injection of medicine into the shoulder joint; surgical puncture of the right shoulder to remove fluid from the joint; or a visual examination of the right shoulder. surgical puncture of the right shoulder to remove fluid from the joint. According to OSHA guidelines, which of the following is the appropriate way to file a complaint with OSHA? Inform the office manager; send an email; tell the provider; or submit an online form. Submit an online form An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? Obtaining prior authorization Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which action should the MAA take? Inform the patient of commonly used
alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives; Provide the patient with alternate providers phone numbers. Advise the patient to ask the provider for alternatives. Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF; CVA; MI; or MS? CVA (means Cerebrovascular accident AKA stroke) Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell phone payment. Postage owed for equipment delivery When performing closing procedures for the day, which of the following must me secured with a lock and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad provider's prescription pad Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB EEG
Which of the following approaches is appropriate when preparing a patient for surgery? Mail written instructions to the patient; review written instructions with the patient; request someone to call from the surgeon's office with instructions; or advise the patient to call the surgery center for instructions. Review written instructions with the patient. An MAA creates an invoice for the remaining percentage on an encounter fee after receiving a copayment. This portion is considered to be? Capitation Payment; Coinsurance; Deductible; or Coordination of Benefits. Coinsurance A patient needs to have his gallbladder removed. The MAA should schedule the patient for which of the following procedures? Appendectomy; Adenectomy; Cholecystectomy; or colectomy Cholecystectomy When creating a reception area for a pediatric clinic, which of the following items should the MAA include? Accessible coffee and tea; artificial plants and floral arrangements; stuffed animals and small building blocks, or scented candles to mask odors? Artificial plants and floral arrangements A medical office stays in compliance by an annually updating which of the following parts of the encounter form? List of providers at the practice; diagnosis codes; address of the office; providers' NPI numbers Diagnosis codes
As an established patient calls to cancel an appointment for the following week. Which of the following actions should the MAA take? Bill the patient for the missed visit; keep the original appointment scheduled and use for walk-ins; offer the next available appointment to the patient; or discuss the reason for canceling the appointment? Offer the next available appointment to the patient. During which of the following processes is an MAA relieved from gaining authorization from a patient? Release of information for treatment, payment and health care operations; Release of information to an outside provider; release of information to an attorney's office; release of information to the department of health? Release of information for the treatment, payment, and health care operations. Which of the following actions is necessary if a prescribed CPT code is not listed on the preprinted patient encounter form? Enter the most common procedural code used in the office; Upcode the prescribed procedure and select it on the form; Use the code on the patient's previous encounter form; or Manually add the procedure code to the form. Manually add the procedure code to the form Which of the following word roots means "abdominal wall"? Gastr/o; Myel/o; Aden/o; and Lapar/o Lapar/o
What should the MAA use to determine the proper way to dispose of an experienced chemical cleaning product? MSDS; EOP; RACE; CLIA. MSDS Which of the following actions should an MAA take to reconcile a bank deposit at the end of the day? Make sure the total value of checks and cash equals the deposit slip amounts; copy insurance claim amounts onto the front of the deposit slip; cross- reference payment amounts with the accounts payable ledger; ensure credit card slips are attached to the deposit Make sure the total value of checks and cash equals the deposit slip amounts. Informed consent is required in which of the following situations? Drawing blood; suturing a wound; transferring a patient's medical records; a provider terminating patient care. Suturing a wound Which of the following prefixes means "abnormal"? Ad-; Dia-; Dys-; Ab- Dys- Based on HIPAA guidelines, an MAA should take which of the following safeguards when leaving a workstation? Lock the computer; Exit the program; turn on the computer monitor; minimize open programs. Lock the computer
An MAA should include which of the following in the compliance plan when training new MAA's? Joint commission compliance; HIPAA compliance; NAHIT compliance; CLIA compliance. HIPAA compliance Which of the following insurance plans provides coverage for patients who are 65 or older and patients who have disabilities? Medicaid; tricare; medicare; CHAMPVA Medicare A dental office increases the cost of a routing teeth cleaning. The MAA should take which of the following actions? Update the fee schedule; Notify insurance companies to update the allowed amount on their payment schedule; Update patients' accounts with the new fee schedule; or notify referral sources of the change. Update the fee schedule Which of the following is an example of an incidental disclosure? Having a sign-in sheet that includes the patient's name and provider; disclosing a patient's diagnosis to a family member who is not involved in the patient's care; providing a grandparent with test results regarding a minor's prior condition without written authorization; supplying a patient's medical documentation to an insurance company. Having a sign-in sheet that includes the patient's name and provider After deactivating the security system, which of the following actions should an MAA take next when opening the office in the morning? Access the answering service.
Which of the following suffixes relates to falling or prolapsing? -penia; -plasia; - ptosis; -phoria -ptosis An MAA is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use? Dear Mr. Goodwin; Dear Mr. Mark Smith M.D; Re: Jane Hudley; or Dear Dennis, Dear Mr. Goodwin An MAA should take which of the following actions to confirm a new patient's first appointment without violations the patient's privacy? Send a text message; send the patient an email; speak with the patient on the phone; or leave a message with the patient's partner. Speak with the patient on the phone A schedule is made for patients to have physicals on Tuesday afternoons and Thursday mornings. This is an example of which of the following types of scheduling? Stream; Wave; Cluster; Open hours Cluster An MAA is scheduling an appointment for an established patient who had a kidney transplant and reports an intermittent fever. Which of the following actions should the MAA take: Forward the call to a triage nurse; instruct the patient to go to the ER; forward the call to the appointment desk; schedule a follow up visit with the nephrologist
forward the call to a triage nurse. At which of the following times should the MAA pull a patient's daily chart? When the patient calls to make an appt; after obtaining the patient's demographic info; when the patient arrives in the office for the appointment; the evening before the patient's appointment. The evening before the patient's appointment Which of the following is an appropriate action to take when updating patient demographic information? Check that the patient indicated a method of payment; check that the patient signed and dated the patient the patient information form; make sure that the patient's insurance card is on file; make sure that the name of the patient's previous provider is included on the patient information form. Check that the patient signed and dated the patient information form. Which of the following is an abbreviation for a type of routine blood test? CAC; CBC; BPC; KUB CBC An MAA discovers an error in an EMR from a previous patient visit. Which of the following actions should the MAA take? Leave the info in the EMR because it is from a past visit; Delete the error and add the correct information; make a new entry in the EMR with the correct information; highlight the error in order for the provider to identify it. Make a new entry in the EMR with the correct information
incoming laboratory results as soon as they are received; Discard duplicate medication samples. Shred unwanted mail After scheduling an appt, a new patient who has insurance coverage asks the MAA what the cost of the office visit will be. Which of the following actions by the assistant is appropriate? Quote the lowest new patient exam fee to the patient; divert the question to the office manager; tell the patient that insurance will cover the visit; or provide an estimate based on allowable amounts. Provide an estimate based on allowable amounts. An MAA is composing a business letter. Which of the following signatures illustrates the correct formatting for the providers name? Dr. Mary Smith M.D ; Mary Smith, M.D. ; Dr. Smith; or Mrs. Smith M.D. Mary Smith, M.D. Which of the following is another name for the patient encounter form? Invoice; CMS-1500, Superbill; UB- Superbill A patient is afebrile and has rhinorrhea. The MAA should understand this as: Nasal congestion but no Fever; Fever and Nasal congestion; Runny nose but no fever; or fever and runny nose. Runny nose but no Fever
Which of the following is the purpose of a matrix? To create flexible waiting times for patients; To determine patient appointment cancellations; to differentiate between new and established patients; or to indicate when a provider is unable to treat patients. To indicate when a provider is unable to treat patients. Which of the following greetings by the MAA is appropriate when addressing a new patient at the registration desk? "Good afternoon, Ms. Smith. Can I make a copy of your insurance card?"; "Good afternoon, Ms. Smith. How are you doing today?" ; "Please have a seat. Someone will assist you soon." ; or " please sign in and complete this registration form." Good afternoon, Ms. Smith. How are you doing today? Which of the following methods organizes patient records in chronological order according to the department that provided the care? CHEDDAR; POMR; SOAP; or SOMR SOMR A provider called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is an appropriate way for the MAA to manage the patients? Try to reschedule the appointments before the patients leave; Have the patients wait until the provider returns; tell the patients they cannot be seen today; or have the patients call back to reschedule. Try to reschedule the appointments before the patients leave. Obtaining vital signs against a patient's will is an example of what offense? Assault; Battery; Negligence; or Fraud Battery
