Understanding Non-Verbal Communication: Facial Expressions, Gestures, and Space Clues, Slides of Learning processes

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Human Face

 Face – Organ of Emotion  Face – Offers Powerful Clues  Face – Reveals Important Truths  Face – Provides Clues to Feelings  Face – Shows Age, Humor, Likes, Dislikes  Face – Shows Attention or Lack of Attention With Eye Contact  Face – Most Important Human Art Object

TEARS

 Sadness/Grief  Happiness/Joy  Fear/Anxiety  Embarrassment/Surprise  Anger/Frustration  Nervousness  Laughter  Loneliness  Winning/Losing  Pain  Shame

Message Clues

 Verbal Clues – 7 percent of message

meaning

 Vocal Clues – 38 percent

 Facial Expression Clues – 55 percent

 Facial clues provide a better and more

reliable indicator of the meaning of the

message

Space Clues

 Closeness – Everyone has a bubble.

Business distance is about 18 inches.

 Position in Meetings – Indicate order of

importance

 Standing Too Close – Invades the space

of others

 Elevators – Where do you stand in an

elevator?

Distracting Gestures and Hair

 Repeating Too Often – Such as clearing

the throat

 Fidgeting

 Playing With Hair

 Playing With Money or Loose Change

 Playing With Car Keys

 Do you have distracting gestures?

Handshake

 Hands Not Damp or Clammy  Firm Grip, But Not Bone Crusher or Wimp  Thumb and Forefinger Web Touches the Other Person’s Web Area  Maintain Eye Contact During Handshake  Give a Couple of Shakes – Then Let Go  Stand Up When Handshaking  How is your handshake?

Table Manners

 Use side plate to your left  Bread knife is smaller and on your right  Leave bread knife on side plate after use  Do not use butter directly from its source  Do not cut bread or roll  Put the knife with the serrated edge facing you  Ignore the crumbs  Use outer cutlery first and work toward you

Non Verbal Power

 90 Percent of Communications comes from face-to-face interaction  Erect Posture – Send energy and attentiveness signals  Touching, Holding, Embracing, or Back Patting – Can be favorable or unfavorable  Eye Contact – Strong and Powerful. You are always communicating with your eyes.

Non Verbal Communications

 700,000 Different Physical Signs

 250,000 Different Facial Expressions

 5,000 Different Hand Gestures

 1,000 Different Postures

 Smile – Universal Gesture

 Hiding Face – Universal Gesture

 Only two universal gestures

International Gestures

 Southeast Asia – Showing the bottom of the foot is a grievous insult  Kenya – Victory signal can lead to getting the fingers chopped off  Saudi Arabia – Kissing in public can lead to being placed in jail  Winston Churchill – V for victory signal became a symbol during World War II  South America – Cheek kissing is a casual greeting gesture

International Gestures

 O.K. Symbol in America considered as giving a curse in Saudi Arabia and an extreme insult in Germany  Closing the eyes and nodding the head is sign of attentiveness in Japan  Yielding right of way in a doorway is a sign of respect in China  Clapping and whistling is considered approval (whistling is considered disapproval in much of Europe)

Greetings

 Firm Handshake – 200 years old  Hug – Informal greetings only. Asian countries do not like it.  Bowing – Many Asian countries  One-Pump Handshake in Europe  Islamic countries – No male/female touching allowed for greetings  South America – Handshake and Back Slap

Beckoning Someone

 America – Raise hand with index finger

extended. Considered rude in Japan.

Used only for calling animals in

Malaysia.

 Columbia – Clap your hand

 China – Turn your cup down

 Spain – Snap your fingers (locals only)

Facial Gestures

 Face can show anger, pain, joy, shock,

confidence, exhaustion, surprise,

suspicion, boredom, doubt, etc.

 Face can pout, grimace, snarl, wince,

blush, gape, smirk, glare, frown, etc.

 Face can nod, shake, jerk, tilt, duck, turn.

 Nodding the head up and down means

Yes. It means No in Iran and Turkey.

Eye Gestures

 Eye contact indicates attention in America  Staring is rude in Korea, Japan, and Thailand  Eyebrow flash is a sign of flirtation  Wink is a sign of flirtation or shared secret  Dilated eyes indicates fear or anger  Rolling the eyes shows amazement

Hands

 Clapping to indicate applause

 Hand Shaking to greet in some countries

 Hand Holding for affection and respect

 Hand Waving for greeting

 High Five to indicate approval

 Fist Pounding to indicate anger

 Touching Wood indicates good luck

Arms

 Folded Arms indicates a defensive

position

 Arms on Hips indicates anger or

aggression

 Arms Behind Back indicates ease and

control

Classroom Sitting Dynamics

 Front – Like the action and grade conscious  Back – Observers, slackers, dislike attention, like security of the back wall  By Window – Daydreamers  By Door – Often in a rush and want a quick way out  Middle – Like to blend into the crowd and are possibly shy

Non Verbal Expression Exercise

 Each person will give a non verbal signal

to indicate how he/she is feeling today.

 This will take the pulse of the group’s

feelings for the day.

Non Verbal Story Exercise

 Group of 4 to 20 persons create a story,

one word at a time. Review the dominant

themes, struggles, emotions, strategies,

organization, qualities and actions of

participants.

Non Verbal Mirror Exercise

 This is a mirror exercise. The audience

divides into pairs. One person is the

leader and the other one is a follower.

 The leader may use body language

and/or facial expressions. The follower

will mirror the leader. After a few

minutes, the roles will be switched. After

a few more minutes, they will mirror in

unison with neither one being the leader.

Non Verbal Role Play Exercise

 The audience will divide into small groups. Each group will create a play that involves ONLY body language and NO talking. The group can pick any scene and characters it wants.  Each group will then improvise before the other group(s) and let them guess what is happening. Examples: It’s the end of the party and you are the last people left. You are family members on the way back from a vacation and had a big fight.