Download NVLRR ELITE REVIEW STUDY GUIDE SUMMARY WITH SOLVED QUESTIONS AND VERIFIED ANSWERS and more Exams Law in PDF only on Docsity!
NVLRR ELITE R EVIEW STU DY GUI DE SUM MA RY
WITH SO LVED QUESTIONS AND VERIFIED
ANSWERS FOR 202 6 SUCCESS
◉Funeral Rule. Answer: requires you to give
consumers accurate, itemized price information and various other
disclosures about funeral goods and services
◉$40,654. Answer: If you violate the funeral rule, you may be subject to penalties up to per violation
◉misrepresenting. Answer: funeral rule prohibits you from
legal, crematory, and cemetery requirements
◉emb al ming. Answer: funeral rule prohibits you from
for a fee without permission
◉casket. Answer: funeral rule prohibits you from requiring the purchase of a for direct cremation
◉funeral goods or services. Answer: requiring consumers to by certain
as a condition for furnishing other
.
◉deceptive; unfair. Answer: funeral rule prohibits you from engaging in other or practices
◉funeral providers. Answer: All must comply with the funeral rule
◉funeral goods and services. Answer: a person is considered a funeral
provider if they sell or offer to sell
public
to the
◉funeral services. Answer: services used to care for and prepare bodies
for burial, cremation, or other final disposition
◉funeral services. Answer: services used to arrange, supervise or conduct the funeral ceremony or final disposition of human remains
◉funeral providers. Answer: cemeteries, crematories, and other businesses can also be if they market both funeral
goods and services
◉rules and requirements. Answer: if a preneed contract signed before
1984 is modified after 1984, the modification triggers all of the
.
◉GPL (general price list). Answer: this is the keystone of the funeral rule.
◉GPL. Answer: this must contain identifying information, itemized prices for the various goods and services that you sell, and other
important disclosures
◉comparison shop. Answer: the GPL enables consumers to
and to purchase, on an itemized basis, only the
goods and services they want
◉anyone. Answer: You must give the GPL to , who asks in person, about funeral goods and services, or the prices of such goods or
services,
◉when you begin. Answer: you must offer the price list
to discuss arrangements, goods, or price of services
◉face-to-face. Answer: the triggering event for giving out the GPL is a
meeting.
◉anywhere. Answer: where can the face to face meeting occur.
◉Disclose. Answer: you must that embalming is not
required by law.
◉callers. Answer: the rule does not require you to send a
General Price List
◉physically offer. Answer: You must consumers a
GPL that they can keep and take home with them
◉package funerals. Answer: you cannot offer only
to pre-need customers
◉GPL disclosure. Answer: consumer's right to select only the goods and services desired
◉GPL disclosure. Answer: embalming
◉gpl disclosure. Answer: alternative containers for direct cremation
◉gpl disclosures. Answer: the basic services fee
◉direct cremation. Answer: you should place the alternative container
disclosure in immediate conjunction with the price range for
.
◉basic services fee. Answer: this is the only non-declinable fee. and it must include all charges for the recovery of overhead that you have not
allocated
◉casket price list; obcpl. Answer: if you use either of these you must disclose that a separate list is available.
◉forwarding of remains. Answer: One of the categories required to be itemized on the GPL; this involves services of the funeral provider in the
locale where death occurs and preparation for transfer to another funeral
provider:
◉receiving of remains. Answer: one of the categories required to be itemized on the General Price List (if the funeral provider offers the
service). This involves services of the funeral provider after initial
services have been provided by another firm at the locale of death. The
Funeral Rule requires package pricing of this service with a description
of the components included
◉direct cremation. Answer: One of the categories required to be itemized on the GPL; a disposition of human remains by cremation,
without formal viewing, visitation, or ceremony with the body present
◉immediate burial. Answer: One of the categories required to be
itemized on the GPL;, a disposition of human remains by burial, without
formal viewing, visitation, or ceremony with the body present, except
for a graveside service
◉basic services of funeral director and staff. Answer: One of the categories required to be itemized on the GPL;, the only fee on the GPL
that may be nondeclinable is.
◉transfer of remains. Answer: One of the categories required to be itemized on the GPL;, the moving of a dead human body from the place
of death to the FH or other designated place is known as the
◉embalming. Answer: One of the categories required to be itemized on the GPL;, A process of chemically treating the dead human body to
reduce the presence and growth of microorganisms, to retard organic
decomposition, and to restore to an acceptable physical appearance
◉16 items. Answer: If you as a funeral home do not offer one of these then you do not need to list it on the GPL
◉package funerals. Answer: You cannot offer this in place of, only in addition to the required Itemized pricing.
◉immediate burials. Answer: For this, you must give a price range with
separate options within the range.
◉immediate burial. Answer: a separate price for each form of
offered where you provide a casket or alternative
container.
◉services of funeral director and staff. Answer: the charge for this is a fee for the basic services that you furnish in arranging any funeral.
◉charges related. Answer: the basic services fee should not include
to other items that must be separately listed on
the GPL and that the customer may decline to purchase
◉overhead. Answer: instead of including all in your basic services fee, you can spread these charges across the various
individual goods and services you offer
◉unallocated overhead. Answer: If consumers cannot decline this fee, you should include in this separate price all charges for
.
◉unallocated overhead. Answer: all overhead not distributed among the other items listed on the GPL
◉customer. Answer: If the provides the casket
obtained elsewhere that same basic services fee must be added to the
total cost of the arrangements selected
◉non declinable fee. Answer: the basic services fee is the only
allowed for services, facilities, or unallocated
overhead, unless state or local law requires otherwise
◉second non declinable. Answer: charging a
fee, such as a basic facilities fee or a casket
handling fee in addition to the basic services fee would violate the Rule.
◉additional services. Answer: you cannot list fees for
of the funeral director and staff, if hose fees should
be included in the basic services fee or in one of the other items required
to be listed on the GPL.
◉transfer of remains to funeral home. Answer: You can choose any pricing method, such as a flat fee, hourly, or mileage charge.
◉embalming. Answer: your price for this should include use of preparation room, as well as the professional services, equipment, and
materials
◉graveside service. Answer: the separate charge for a
is intended for those situations where there is no
funeral ceremony at the funeral home or elsewhere
◉hearse. Answer: you can charge a flat fee with or without an
additional mileage charge for distances beyond a certain specified radius
◉limousine. Answer: you can charge a flat fee with or without an additional mileage charge for distances beyond a certain specified radius
◉casket prices. Answer: you can list a range for these with a disclosure about the availability of the CPL
◉casket prices. Answer: you can list these individually on the GPL
◉obcpl (outer burial container price list). Answer: you can list an outer
burial container price range, with the relevant disclosure about the
.
◉funeral arrangements. Answer: you can offer these to anyone -- including government agencies -- on a package basis, as long as the
funeral packages are offered in addition to, not in place of, itemized
prices
◉religious groups and memorial societies. Answer: you are free to enter
into such arrangements, but you must still comply with the rule's
requirements.
◉descriptive information. Answer: you must give enough
about each casket on the CPL to enable
consumers to identify the specific casket or container and understand
what they are buying
◉usually offer. Answer: you need list only those caskets that you
for sale that do not require special ordering, as well
as the alternative container you offer for direct cremation
◉special ordering. Answer: this means purchasing a casket or container that is not in stock and not part of your regular offerings to you
customers
◉caskets and alternative containers. Answer: these should be listed on the CPL.
◉CPL (casket price list). Answer: this can be prepared in any form as long as it contains the required information displayed in a clear and
conspicuous manner
◉True. Answer: T/F; you cannot require callers to give their names,
addresses, or phone numbers before you give them the requested
information
◉telephone price disclosures. Answer: funeral provider must give consumers who call accurate information from the price lists and answer
questions about offerings and prices with readily available information.
◉embalming. Answer: you cannot tell consumers that state or local law requires if it is not true.
◉refrigeration. Answer: if you have a facilities available, you mus t give the consumer the option either
or embalming
◉in writing. Answer: you must tell the consumer
that embalming is not required by law except in special circumstances
◉formal viewing. Answer: the request to see the deceased does not constitute this.
◉other preparation of the body. Answer: you also cannot require the family to pay for _ if they decline embalming
◉state or local law. Answer: you cannot tell the consumer that
requires them to buy a casket if the are
arranging a direct cremation.
◉direct cremation. Answer: one that occurs without an formal viewing of the remains or any visitation or ceremony with the body present for
cremation
◉alternative containers. Answer: if you offer direct cremations, you must make an available and inform consumers that
such containers are available for direct cremations
◉alternative container. Answer: an unfinished wood box or other non- metal receptacle or enclosure, without ornamentation or a fixed interior
lining, which is designed for the encasement of human remains and
which is made of fiberboard, pressed-wood, composition materials (with
or without an outside covering) or like materials.
◉standards. Answer: the Rule allows crematories to set
for the kind of alternative containers that they will accept
◉state or local law. Answer: You cannot tell consumers that
requires them to buy an outer burial
container, if that is not true
◉preservation; protection. Answer: you must not adopt as your own any
statement about or that you know to be
in violation of the Rule.
◉cash advance item. Answer: Any item of service or merchandise described to a purchaser as an "accommodation", "cash disbursement" or
similar term:
◉cash advance items. Answer: if you mark-up the charge on
or receive commission, discount, or rebate that
is not passed on to the consumer, you cannot state that the price charged
for the is the same as your cost
◉service charge. Answer: The rule does not prevent you from adding a
, nor does it require you to disclose the amount of that
charge.
◉misrepresentations. Answer: other kinds of , though not specifically prohibited by the Funeral Rule, are nonetheless illegal.
◉FTC Act. Answer: the prohibits deceptive acts or practices.
◉unwanted; unneeded. Answer: You cannot require consumers to buy
or goods and services to get the items
that they do want.
◉goods and services. Answer: Consumers must be able to choose only the that they want, with certain limited
exceptions noted below.
◉optional item of service. Answer: You cannot include the charge for an (such as embalming) in a non-declinable basic
services fee.
◉casket. Answer: you cannot charge an additional fee of surcharge to consumes who purchase this elsewhere
◉casket handling fee. Answer: this extra cost is simply a hidden penalty for those consumers who exercise the right to purchase a casket from
another seller.
◉casket handling fee. Answer: Charge, fee or surcharge applied to consumers who purchase their casket elsewhere from a source other than
the price list/funeral provider.
