Download Ontario Smart Serve Certification: Comprehensive Q&A Guide for Alcohol Service Regulations and more Exams Nursing in PDF only on Docsity!
ONTARIO SMART SERVE TEST WELL ELABORATED QUESTIONS
AND CORRECT VERIFIED ANSWERS
Name some signs of inebriation - Poor judgement, coordination/balance, reason/caution/memory, loss of self control an inhibitions, changing vital signs or physical appearance Acceptable ID must be/have these 3 things - Issued by government, include photo, include birthdate List some acceptable IDs - Ontario DL, Canadian Passport, Canadian citizenship card, Canadian armed forces ID, BYID card, Secure Indian status card, Permanent residence card Is Ontario Health card an acceptable form of ID? - It is usable at discretion of establishment - it can never be required These are the 4 verification steps with old-style ID - Photo matches, First letter of ID matches first letter of last name, DOB numbers all same thickness and color, Surface of card smooth with no raised areas These are the 5 verification steps on the front of the new-style ID - Raised lettering on DL #, secondary photo and signature bottom right, raised lettering on DOB, photo/signature imprinted on card surface, background has fine line This is the 1 verification step on the back of the new-style ID - Magnetic strip These are things to consider when assessing guest - Have they been drinking? What is their mood? Are they on drugs? These are things to consider when listening and observing guests - Tone of voice, volume, slurring These are things to consider when assessing guest body language - Slower, uncoordinated These are some questions to ask when assessing guests' conditions - Are they driving? Is there a designated driver? How are they what is their mood? After initial assessment of guest this must be done throughout visit - Keep
communicating - continue to talk and assess often You must be this old to sell alcohol - 18 Establishments that serve alcohol are required to also serve this - Food, non-alcoholic beverages This act determines who can sell, buy alcohol - Liquor License Act The Liquor License Act is issued by this group - Alcohol and Gaming Commission of Ontario This is a policy that means unfinished commercially made wine can be removed from premises by patron - Take Home the Rest (THTR) Establishment must do this to THTR wine - Reseal partial bottle with cork flush with top THTR applies to only which type of alcohol - Wine This policy allows patrons to bring wine with them to restaurants - Bring Your Own Wine (BYOW) Restaurants can only sell alcohol bought from this - Canadian Government store Alcohol can only be sold and consumed here - Licensed areas Establishments cannot have a law requiring patrons to do this - Buy a minimum amount of drinks to enter Servers cannot do this to slow down someone getting drunk - Water down drinks This is the only type of container shooters are able to be served in - Round-bottomed, self-supporting glasses. No vials or test tubes. Establishments must post signs warning about this - Fetal Alcohol Spectrum Disorder The law that dictates posting signs about FASD is referred to as this - Sandy's law Hours of operation for restaurants serving alcohol are - 11am-2am Hours of operation for restaurants serving alcohol on New Year's Eve are - 11am-3am Patrons have this long to finish drinks and leave after required final call - 45 minutes
body fat, gender, body size, physical health/fitness/age, medication, food/water consumed These are some methods to keep track of how much guests have had to drink - Use their tab, keep a separate tab for individual drink orderers, use separate glass for nonalcoholic drinks Use this system to categorize guests for easy triage - Traffic light system Alcohol can take this long to hit the brain so guests must be evaluated often - 30 minutes Establishments need to have this code that they abide by for alcohol serving - Responsible Alcohol House Policy A responsible alcohol house policy must do these 2 things - Give clear and consistent guidelines to carry out philosophy, include a goal statement List some ways to slow service to a customer - Avoidance, prioritize other tables, offer water, distract with conversations, give bar snacks List some ways to stop service - Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice List the steps to prevent guest from driving away when drunk - Convince them not to, ask a sober companion to drive, ask for their car keys, call a cab If a guest refuses to avoid driving you must do this - Call police List the information you must get if a drunk drives away - Make/model of car, license plate #, Direction List some steps to take if it starts to get rowdy - Stop before it starts, talk to manager, move other guests away, call police Grocery stores can sell alcohol during these hours - M-Sat 9am-11pm Sunday 11am- 6pm Manufacturer's onsite stores can sell alcohol during these hours - 9am-11pm List some ways grocery stores can segregate alcohol if they are open past alcohol
hours - Locking cabinets, create partition, lock P.O.S. Sampling can be done outside alcohol selling hours, true or false? - False In a manufacturer's store sampling can be done anywhere, true or false? - True Sampling can be done without smartserve certification, true or false? - False Sampling in stores must be done here - Designated areas only, near alcohol section
