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Chap 3- Exam Management
Organization Questions
True or false: In organizations where employees and jobs are grouped by product, teamwork
between product divisions often increases and helps the entire organization. Competing - verified
answer False
True or false: In organizations where employees and jobs are grouped by product, teamwork
between product divisions often increases and helps the entire organization. - verified answer False
Paige works with a group of people who all possess similar skills and use the same type of
technology to do their jobs. This an example of a - verified answer Function
Greater freedom - verified answer Highly skilled employees, or those with strong professional
values, usually desire Organizational is shaped by the interaction of four main factors, including organizational ethics and
the nature of the employment relationship. - verified answer Organizational is shaped by the
interaction of four main factors, including organizational ethics and the nature of the employment relationship. Which of the four managerial functions establishes the structure of working relationships among
employees allowing them to achieve organizational goals efficiently and effectively? - verified
answer Organizing
If both the marketing and merchandising departments share a common problem, the managers
might form a(n) solve that specific problem. - verified answer task
An organizational structure in which each product line or business is handled by a self-contained
division is called a structure. - verified answer product
Which of the four managerial functions establishes the structure of working relationships among
employees allowing them to achieve organizational goals efficiently and effectively? - verified
answer Organizing
Which of the following comprise organizational architecture? (Choose all that apply.) - verified
answer Control systems
Organizational culture Organizational structure Human resource management The process by which managers decide how to divide the work into specific jobs tasks is job -
verified answer design
True or false: In organizations where employees and jobs are grouped by product, teamwork
between product divisions often increases and helps the entire organization. - verified answer false
Organizational is shaped by the interaction of four main factors, including organizational ethics and
the nature of the employment relationship. - verified answer culture
By moving to a more flexible structure, managers________ over their different businesses. - verified
answer gain more control
Identify examples of staff manager positions. (Choose all that apply.) - verified answer Marketing
Information Technology Advertising
A stable organizational environment - verified answer Which of the following is not a characteristic
of an organic organization?
divisional - verified answer In a(n) _______ structure, grouping can result in decreased teamwork
and failure to cooperate and share information knowledge with other divisions.
highly skilled - verified answer In a company with a flexible, decentralized structure and a
professional culture based on values and norms that foster employee autonomy and self-control, employees are likely to be Design of the the organizational structure Nature of the employment relationship Organizational ethics
Direct supervision, management by objectives, and rules and standard operating procedures are
three mechanisms of control. - verified answer behavior
When managers choose how to influence, shape, and regulate the activities of organizational divisions, functions, and employees to achieve the organization's mission and goals, they establish -
verified answer organizational control
Which of the following are steps in the control process? (Choose all that apply.) - verified answer
Establish standards of performance Measure actual performance. Compare actual performance to chosen standards Evaluate the result and initiate corrective action Which of the following are two concerns that managers should consider when implementing an
output control system? (Choose all that apply.) - verified answer The standards should not
encourage inappropriate behavior in an attempt to organizational goals. The standards should motivate managers at all levels. Monitoring how organizational members are performing activities necessary to achieve
organizational goals is called - verified answer controlling
Which of the following are two concerns that managers should consider when implementing an
output control system? (Choose all that apply.) - verified answer The standards should not
encourage inappropriate behavior in an attempt to achieve organizational goals. The standards should motivate managers at all levels.
Examples of methods used by managers for behavior controls are: (Choose all that apply.) - verified
answer direct supervision.
management by objectives. bureaucratic control.
Which of following best defines controlling? - verified answer The process of monitoring and
regulating performance of an organization and its members When developing an output control system, it is important to implement output standards that:
(Choose all that apply.) - verified answer motivate managers at all levels.
do not cause managers to behave in inappropriate ways to achieve organizational goals. Direct supervision, management by objectives, and rules and standard operating procedures are
three mechanisms of______ control. - verified answer behavior
The activities that managers engage in to ensure effective working relationships with labor unions
describes - verified answer labor relations
A lateral job change entails - verified answer no major changes in responsibility and authority levels
The process that managers use to determine the relative qualifications of job applicants and their
potential to perform well in a particular job is known as - verified answer selection
INCORRECT Duncan was the most prolific writer at the website, posting fifteen stories a day to everyone else's six or seven stories. On a pure numerical basis, his editor gave him a positive _______ When he started appraising the quality of what he was posting, however, it was another story, as Duncan's accuracy and underhanded ways of getting his stories were questionable. -
verified answer objective appraisal
What is the type of training that occurs as employees are doing their work? - verified answer On-
the-job training When trying to assess whether an applicant will be a good performer, managers utilize interviews,
background information, paper-and- pencil tests, and references, which are known as - verified
answer selection tools
Important employment legislation that mandates managers to follow workplace safety guidelines is
the - verified answer Occupational Safety and Health Act
Ariel is a marketing assistant at a major publishing company. She wants to try her hand at the editorial side of things so she asks to be moved over to the editorial team. While this move does not require a change in status, she is excited to try something new, despite this being a(n) ______ move.
- verified answer lateral The arrangement of jobs into categories, reflecting the importance of the job to the company and
the level of skills required, is the structure. - verified answer рay
Attracting and retaining employees with the skills, abilities, and experience to help an organization
achieve its goals is a key component of a _______ management system. - verified answer human
resource Which of the following are selection tools that managers can use to sort out relative qualifications of
job applicants and appraise their potential for being good performers in a particular job? - verified
answer Background information
Paper-and-pencil tests Physical abilities test Performance tests Interviews References According to the equity theory, motivation is influenced by the comparison of one's own outcome-
input ratio with the outcome-input ratio of a(n) - verified answer referent
Jim works a day job, but is also trying to launch a business in his free time. His current job offers outcomes such as a flexible schedule and health benefits. According to expectancy theory, because Jim is still working at his day job and has not quit to focus on his own business, it is likely that these
outcomes have high - verified answer valence
The alignment between employees and organizational goals as a whole can be described by
the______ equation. - verified answer motivation
Which of the following are reasons that bonuses tend to have more motivational impact? (Choose all
that apply.) - verified answer A large percentage of a salary is based on factors unrelated to current
performance. A current salary may be affected by factors other performance. Salary levels tend to vary less than performance. According to ______ theory, motivation is influenced by the comparison of one's own outcome-
input ratio with the outcome-input ratio of a referent. - verified answer equity
The need for______ is demonstrated when person is concerned with establishing and maintaining
good interpersonal relations and being liked. - verified answer affiliation
_____ ________refers to an employee's perception of the fairness of the distribution of outcomes
(such as promotions, pay, job assignments, and working conditions) in an organization. - verified
answer Distributive justice
How desirable the outcomes from a job are to a person is referred to as - verified answer valence
________ tend to have more motivational power than salaries because a large percentage of a
salary is based on factors unrelated to current performance. - verified answer Bonuses
Procedural justice - verified answer An employee's perception of the fairness of the procedures
used to determine how to distribute outcomes in an organization
Interpersonal justice - verified answer An employee's perception of the fairness of the
interpersonal treatment he or she receives from whoever distributes outcomes to him or her
Informational justice - verified answer An employee's perception of the extent to which his or her
manager provides explanations for decisions and the procedures used to arrive at them The alignment between employees and organizational goals as a whole can be described by
the_____ equation. - verified answer motivation
Which of the following are reasons that bonuses tend to have more motivational impact? (Choose all
that apply.) - verified answer A large percentage of a salary is based on factors unrelated to current
performance. A current salary may be affected by factors other than performance. Salary levels tend to vary less than performance.
A requirement for survival and well-being is a satisfied - verified answer need
The theory that takes into account how learning and motivation are influenced by people's thoughts
and beliefs the obser tions of other people's behavior is ________ theory. - verified answer social
learning
