Professional Development Catalog: Workshops & Courses for Skill Building, Exams of Creative Thinking

Download Professional Development Catalog: Workshops & Courses for Skill Building and more Exams Creative Thinking in PDF only on Docsity! PERSONAL DEVELOPMENT PORTFOLIO Citywide Learning & Development| 61 | PERSONAL DEVELOPMENT PORTFOLIO Inspired to develop your skills on a personal and professional level? Programs in this portfolio provide a full spectrum of options to enhance your personal/professional development including: creative thinking, written and oral communication, analysis and decision-making skills, time management skills, cultural competency, project management knowledge, and achieving enhanced work-life balance. Action Grammar ..............................................................................................................63 Attitude is Everything .....................................................................................................64 Being Positive at Work: Optimizing Effective Work & Health ....................64 Collaborative Negotiation ..........................................................................................65 Communicating for Results ........................................................................................66 Communicating Up, Down and Across the Organization .........................66 Creating and Delivering Powerful Presentations ............................................67 Customer Service: Making Waves .........................................................................68 Daring Greatly: Becoming My Best Self ..............................................................69 Developing Dynamic Listening Skills ....................................................................69 Enhancing Work for Optimal Engagement........................................................70 Getting Results When You’re Not in Charge .....................................................70 Improving Communication, Creativity & Collaboration Through Improvisation ..............................................................71 Improving Your Effectiveness in a Multi-Cultural Workplace ..................72 Influencing Without Authority ....................................................................................73 PERSONAL DEVELOPMENT PORTFOLIO L&D Fall 2019 Course Catalog | 62 | Learning Styles: Communicate, Collaborate, Connect! ............................74 Manage Change or Change Will Manage You .............................................75 Managing Multiple Priorities ......................................................................................75 Mind Tools for Memory..................................................................................................76 Personal Financial Management ............................................................................77 Revising, Editing, and Proofreading .......................................................................78 Successful Letter and Memo Writing .....................................................................79 The Art of Assertiveness ................................................................................................79 The Power of Talk: Who Gets Heard in the Workplace and Why ...........80 PERSONAL DEVELOPMENT PORTFOLIO Citywide Learning & Development| 65 | Bronx County Hall of Justice 265 E 161st St, Bronx Collaborative Negotiation The ability to negotiate well is not merely an important skill – it is indispensable. An ability to secure advantageous deal terms while protecting relationships with others is essential to success. While pursuing substantive goals such as deliverables, parameters, and price points are paramount, savvy professionals understand the importance of cultivating long-term relationships with counterparts. Yet, negotiators often feel pressed to choose between these two objectives that can seem mutually exclusive to one another. They are left feeling that only one objective can be met: either the substantive goals or the relationship capital. The reality is that negotiators can successfully pursue both. This workshop will show you how. Objectives: • Understand the benefits and applicability of a collaborative approach to negotiation • Manage negotiations more effectively • Improve one’s position in a negotiation • Achieve better agreement terms • Protect, if not enhance, relationships with negotiation counterparts • Better prepare for any negotiation Target Audience: Staff at all levels Course Code Days of Training Dates Cost CEUs/CPEs C6063 1 Nov 25 $225 .6/8 PERSONAL DEVELOPMENT PORTFOLIO L&D Fall 2019 Course Catalog | 66 | Communicating for Results This class will help participants improve communication with colleagues, managers and clients. The workshop focuses on the critical skills of active listening and giving and receiving feedback. Emphasis will be on recognizing your style and its impact on others, approaches to dealing with different styles, the power of non-verbal’s, getting your message across, and acknowledging and empathizing. Objectives: • Identify your individual communication style • Learn how to adjust your style when working with others • Utilize proactive communication techniques • Develop strategies to effectively convey your message Target Audience: Staff at all levels Communicating Up, Down and Across the Organization It can happen at a moment’s notice; you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? The ability to connect throughout the organization while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event. You’ll gain recognition as a key player who can persuasively share high-value ideas and plans, influence decisions, and increase productivity through stronger working relationships. Objectives: • Exhibit a strong sense of self-confidence with your peers, direct reports, and manager • Apply strategies to build rapport with colleagues • Analyze audiences and situations appropriately • Create processes to frame your message to specific audiences • Practice skills for delivering messages that promote clear and productive communication • Apply strategies to influence and motivate Target Audience: Professionals who want to be strong and effective communicators and can speak to a variety of audiences across organizational boundaries Course Code Days of Training Dates Cost CEUs/CPEs C6065 2 Dec 5-6 $450 1.2/16 Course Code Days of Training Dates Cost CEUs/CPEs C6064 1 Oct 2 $225 .6/8 PERSONAL DEVELOPMENT PORTFOLIO Citywide Learning & Development| 67 | Creating and Delivering Powerful Presentations This course is for managers, supervisors, and professionals who, in their leadership roles, must make important presentations. Participants will receive one-on-one coaching and develop a skill set for speaking with confidence and projecting the best possible image of themselves and the agency. Emphasis will be on developing and cultivating a conversational tone when speaking and formulating clear and logical presentation points to attain the desired audience reaction. Objectives: • Understand the importance of “image” and how to use it to positively influence every audience • Structure the presentation for clarity, impact, and persuasiveness • Capture the audience’s attention from the beginning - and keeping it • Use visual materials – including PowerPoint – to reinforce the power of your presentation • Respond to challenging questions and statements with confidence, authority, and understanding • Close the presentation with impact Target Audience: Managers, supervisors, and professionals who make presentations Course Code Days of Training Dates Cost CEUs/CPEs C9041 2 Dec 4-5 $450 1.2/16 PERSONAL DEVELOPMENT PORTFOLIO L&D Fall 2019 Course Catalog | 70 | Enhancing Work for Optimal Engagement We spend the majority of our lives at work, completing tasks and interacting with colleagues. This workshop will present the evidence that drives motivation at work and will provide a focus on how to make your day gratifying and increase your level of effectiveness, as well as increase positive connections with colleagues. We will explore the importance of the work itself and the impact it has on your life via taking a deeper look at your personal characteristics. Participants will apply knowledge of themselves to map a career plan that aligns with who they are and what they want for optimal engagement. Objectives: • To gain greater insight into work motivation, engagement, and what it takes to perform at your best • To improve your understanding of what generates satisfaction (and dissatisfaction) at work, and discuss what you can do about it • To enhance appreciation for the performance, as well as emotional and mental health benefits of being fully engaged in work Target Audience: Staff at all levels Getting Results When You’re Not in Charge Discover how you can get commitment and achieve your best results when working on cross functional or other teams. If you don’t have the power of being someone’s boss, you have to rely on using other techniques to get things done. This session focuses on creating a constructive and effective team atmosphere using the “4R Model” to take advantage of everyone’s strengths and compensate for the limitations that might be a part of the team’s structure. Objectives: • Identify the specific Result you want to achieve • Learn how to develop the Relationships you need to attain results • Discover how to establish effective Relativity and an interactive team • Examine what needs to be done and create a plan to make your result a Reality Target Audience: Staff at all levels Course Code Days of Training Dates Cost CEUs/CPEs C6068 ½ Oct 18 (1:30pm-5:00pm) $115 .3/4 Course Code Days of Training Dates Cost CEUs/CPEs C1240 1 Nov 19 $225 .6/8 PERSONAL DEVELOPMENT PORTFOLIO Citywide Learning & Development| 71 | Improving Communication, Creativity & Collaboration Through Improvisation Improv enhances the skills necessary to improve spontaneity and creativity, enhance collaboration and promote independent thinking. Participants successfully completing this course will develop the ability and confidence to react spontaneously, listen and build on new ideas, develop a new awareness of others, communicate more clearly and honestly, and make choices instinctively and intuitively. Objectives: • Understand, and learn how to apply, the rules of Improv • Adapt to unexpected events and challenges • Communicate more clearly and foster creativity • Intuitively make, and implement, decisions more quickly Target Audience: Staff at all levels Course Code Days of Training Dates Cost CEUs/CPEs C6069 1 Nov 20 $225 .6/8 PERSONAL DEVELOPMENT PORTFOLIO L&D Fall 2019 Course Catalog | 72 | Improving Your Effectiveness in a Multi-Cultural Workplace In New York City, the workplace is multicultural, as are the communities served. Unfortunately, cultural differences are often used to judge others, when in fact they are more appropriately used to appreciate the complexity of people and enhance the perspectives brought to problem solving. How effectively does your team or workgroup value and incorporate the contributions from people who may be from “a different culture” rather than unconsciously ignoring or rejecting them? Are you able to bring out the best in yourself and in your employees, team or coworkers in maximizing the value of diversity and inclusion? In the world today, it is critical for leaders, managers and staff at all levels of organizations to understand how their own cultural background, and the range of cultural backgrounds of those they supervise or work with, affect the way they interpret, evaluate and motivate the actions and performance of others. Through an interactive mix of theory, sharing, individual reflection and action planning participants will understand their own cultural perspectives and how to value the perspectives of others, and will identify areas in which they as individuals or their team/unit can improve their effectiveness in working in intercultural settings. Objectives: • Gain common terminology and frameworks to expand participants’ understanding of what “culture” is • Differentiate between cultural generalizations and cultural stereotypes • Gain cultural self-awareness of the range of cultural groups with which individual participants identify • Understand the concepts of the Developmental Model of Intercultural Sensitivity and the 5 Frameworks of Culture, and how these are reflected in how we interact with others • Identify stumbling blocks in maintaining commonality and respecting diversity in all relationships and ways to overcome them in pursuing high performance through inclusion in multicultural situations • Develop individual action steps for using an enhanced intercultural mindset to work more effectively with supervisees, colleagues and people served by the agency Target Audience: Managers, supervisors, team leaders/members and all employees working in multi-cultural environments who want to enhance their intercultural skills Course Code Days of Training Dates Cost CEUs/CPEs C6070 1 Oct 28 $225 .6/8 PERSONAL DEVELOPMENT PORTFOLIO Citywide Learning & Development| 75 | Manage Change or Change Will Manage You Change is a constant. This workshop will explore change and provide tools and techniques for you to manage change, flow with it and not be overwhelmed by changes at work. This course will help you create more ways to embrace change and flow with constant change. It will also help you help others (staff and team members) flow with change. Objectives: • Identify and understand what change is for them and their team • Identify the human reaction to change and how that varies from person to person • Understand VUCA and how to adapt to that world • Learn about and practice change management leadership skills (for both formal and informal leaders) to manage and flow with change in the workplace • Create action plans to apply change management skills to the workplace Target Audience: Staff at all levels Managing Multiple Priorities This program will prepare participants to manage better the multiple priorities faced in today’s fast- paced work environment. It will focus on how participants can take control of their workday with methods for maximizing efficiency and effectiveness and minimizing stress. Objectives: • Clarify and set work and personal goals and objectives • Develop skills that get you organized and help you stay organized • Take charge of time • Identify and keep top priorities in motion when everything is important • Recognize and overcome “productivity killers” • Utilize planning and organizational tools to measure and monitor progress Target Audience: Individuals who need to balance multiple tasks and manage their time Course Code Days of Training Dates Cost CEUs/CPEs C6072 1 Oct 17 $225 .6/8 Course Code Days of Training Dates Cost CEUs/CPEs C5044 1 Oct 22 $225 .6/8 PERSONAL DEVELOPMENT PORTFOLIO L&D Fall 2019 Course Catalog | 76 | Course Code Days of Training Dates Cost CEUs/CPEs C9279 1 Sept 10 $200 .6/8 Mind Tools for Memory In today’s high-demand agency workplace, it is harder than ever to remember everything you need to retain—from names and passwords to all the details required to bring your projects to successful completion. But building your memory can be achieved by practicing a few simple but powerful techniques. In this course, we will study memory-enhancing methods that will improve your ability to solve problems, organize your time, meet deadlines, work well with co-workers and clients, and project your best professional self. Objectives: • Assess your ability to remember facts, figures, names, and assignments • Revitalize your mind-set about remembering • Practice powerful memory improvement techniques • Give and receive feedback to help improve your skill • Drill memory-focused listening • Plan how to use memory techniques to meet your agency workplace challenges • Develop your action plan to apply and further refine your memory skills Target Audience: All employees who wish to study memory improvement techniques PERSONAL DEVELOPMENT PORTFOLIO Citywide Learning & Development| 77 | Personal Financial Management When individuals think about personal financial management, they often do not know where to start to achieve their goals. This needs to change. To be successful in personal financial management, there are just a few things that you must do and other things that are strongly recommended. We will be discussing ways to generate assets, protect assets, and build assets. Finally, we will share the importance of prioritization and decision making to enhance your financial situation. Objectives: • Identify the critical components of preparing a budget • Develop your own personal budget through hands-on exercises • Explore credit management issues in preparing you for financial success • Review and evaluate insurance considerations to protect your assets • Provide you with resources that can help you to achieve greater financial success • Utilize what is taught here to help your family get on the road to financial empowerment Target Audience: Staff at all levels Course Code Days of Training Dates Cost CEUs/CPEs C1660 ½ Dec 3 (9:00am-12:30pm) $115 .3/4