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PERSONAL
DEVELOPMENT PORTFOLIO
Citywide Learning & Development
PERSONAL DEVELOPMENT PORTFOLIO
Programs in this portfolio provide a full spectrum of options to enhance your personal/
professional development including: creative thinking, written and oral communication,
analysis and decision-making skills, time management skills, cultural competency,
project management knowledge, and achieving enhanced work-life balance.
Attitude is Everything ..................................................................................................... 67
Being Positive at Work: Optimizing Effective Work & Health .................... 67
Business Writing ................................................................................................................. 68
Career Up: Designing a Career That’s Right for You .................................... 69
Charting your Course: Developing and Implementing your Vision .... 69
Citywide Standardized Customer Service ......................................................... 70
Collaborative Negotiation .......................................................................................... 71
Communicating for Results ........................................................................................ 72
Communicating Up, Down and Across the Organization ......................... 72
Communicating with Diplomacy, Tact and Credibility .............................. 73
Communication for Peak Collaboration ............................................................ 74
Creating and Delivering Powerful Presentations ............................................ 75
Daring Greatly: Becoming My Best Self .............................................................. 76
Developing Dynamic Listening Skills .................................................................... 76
Getting Results When You’re Not in Charge ..................................................... 77
L&D Spring 2020 Course Catalog
- Through Improvisation Improving Communication, Creativity & Collaboration
- Improving Your Effectiveness in a Multi-Cultural Workplace
- Influencing Without Authority
- Managing Multiple Priorities
- Managing Stress to Accelerate your Career
- Mind Tools for Memory
- Powerful Presentations
- Strengthening Communication Skills
- Successful Letter and Memo Writing
- Take Control of Your Workday: Plan, Organize & Thrive
- The Art of Assertiveness
- ‘The Multigenerational Workforce
- The Power of Talk: Who Gets Heard in the Workplace and Why
- Working Together for Success (A Team Program)
- Writing to the Point
L&D Spring 2020 Course Catalog
Business Writing
Professionals who can write clearly and correctly are far more valuable to an organization than those
whose business writing is filled with errors. Whether you need to refresh your knowledge of grammar
and punctuation—or know what’s grammatically correct but can’t always explain why—this highly
interactive and collaborative course is the perfect and painless solution. Grammar in business writing
gives you the tools to correctly apply the standard rules for proper usage in business writing. Using
hands-on exercises, you’ll work with seminar colleagues to apply what you’ve learned so you can
return to your job with the confidence of a writing pro.
Objectives:
- Write grammatically correct business documents
- Produce clear and concise sentences
- Edit for agreement between parts of speech within a sentence
- Employ simple, memorable tips for proper grammar, usage, and punctuation
- Proofread business documents for grammatical correctness
- Apply rules of standard english to critique your own writing
- Select the appropriate grammar to suit the business situation
- Identify excellent print and electronic grammar resources
Target Audience: All professionals who want to improve their grammar skills and increase their
confidence with all types of business writing
Course Code
Days of
Training
Dates Cost
1.2CEUs/16CPEs
12PDCs
C7015 2 May 14-15 $
Citywide Learning & Development
Career Up: Designing a Career That’s Right for You
The ability to manage your career is especially important today, where organizations must be
agile, to meet the ever-changing needs of an increasingly complex and competitive business
environment. It is a well-known fact that career management is the #1 core competency that drives
career success. Yet, why is it that so many professionals rely on other individuals or external events
to determine their next career trajectory? This course focuses on Career Management - the ability
to strategically and proactively plan and manage your career your way. It is a strength that anyone
can develop and one that is crucial to personal and professional growth, fulfillment and success.
Through curated content, interactive facilitation and practical exercises our Impact Career-Up™
experiential training session, will review Career Management best practices to enable you to build a
comprehensive career plan and put you in the driver’s seat of managing your own career.
Objectives:
- Establish the right mindset around Career Management
- Create a vision for your career that is aligned to purpose and values
- Learn about the 5 most important strategies for managing your career
- Leverage emotional intelligence to drive career success
- Design a career plan that is right for you
Target Audience: Staff at all levels
Charting Your Course: Developing
and Implementing your Vision
You have the job: now what? How do you determine your goals for this position, for your team, or
for your projects? How do these goals fit into a career? And how do you work within the parameters
of your current job to implement your vision? This course helps individuals identify their vision, mission
and next steps for short-term job success and for their overall position with NYC. It identifies specific
actions individuals can take to implement their vision for their team, project, and job.
Objectives:
- To identify attendees’ vision, mission, and next steps
- To benefit and strengthen the organization by increasing motivation and direction
- To create a roadmap of next steps for implementing attendees’ vision and mission
Target Audience: Those seeking to clarify their vision, mission, and next steps with their team, project,
and job
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs C6074 1 Mar 5 $
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs C6075 1 Mar 26 $
Citywide Learning & Development
Bronx County Hall of Justice
265 E 161st St, Bronx
Collaborative Negotiation
The ability to negotiate well is not merely an important skill – it is indispensable. An ability to secure
advantageous deal terms while protecting relationships with others is essential to success. While
pursuing substantive goals such as deliverables, parameters, and price points are paramount, savvy
professionals understand the importance of cultivating long-term relationships with counterparts.
Yet, negotiators often feel pressed to choose between these two objectives that can seem mutually
exclusive to one another. They are left feeling that only one objective can be met: either the
substantive goals or the relationship capital. The reality is that negotiators can successfully pursue
both. This workshop will show you how.
Objectives:
- Understand the benefits and applicability of a collaborative approach to negotiation
- Manage negotiations more effectively
- Improve one’s position in a negotiation
- Achieve better agreement terms
- Protect, if not enhance, relationships with negotiation counterparts
- Better prepare for any negotiation
Target Audience: Staff at all levels
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C6063 1 Feb 5 $
L&D Spring 2020 Course Catalog
Communicating for Results
This class will help participants improve communication with colleagues, managers and clients. The
workshop focuses on the critical skills of active listening and giving and receiving feedback. Emphasis
will be on recognizing your style and its impact on others, approaches to dealing with different styles,
the power of non-verbal’s, getting your message across, and acknowledging and empathizing.
Objectives:
- Identify your individual communication style
- Learn how to adjust your style when working with others
- Utilize proactive communication techniques
- Develop strategies to effectively convey your message
Target Audience: Staff at all levels
Communicating Up, Down and Across the Organization
It can happen at a moment’s notice; you need to communicate a new idea to senior managers,
influence your colleagues to support your proposal or inspire direct reports to make a change. Are
you prepared to communicate with anyone in your organization?
The ability to connect throughout the organization while projecting confidence, credibility and
trustworthiness requires specific tools and strategies. You’ll focus on improving communication
skills and competencies necessary to build mutual understanding and connectivity with others,
regardless of your role. You’ll also discover influence strategies and learn how to critically
evaluate each unique communication event. You’ll gain recognition as a key player who can
persuasively share high-value ideas and plans, influence decisions, and increase productivity
through stronger working relationships.
Objectives:
- Exhibit a strong sense of self-confidence with your peers, direct reports, and manager
- Apply strategies to build rapport with colleagues
- Analyze audiences and situations appropriately
- Create processes to frame your message to specific audiences
- Practice skills for delivering messages that promote clear and productive communication
- Apply strategies to influence and motivate
Target Audience: Professionals who want to be strong and effective communicators and can speak
to a variety of audiences across organizational boundaries
Course Code
Days of
Training
Dates Cost
1.2CEUs/16CPEs
12PDCs
C6065 2 Jun 10-11 $
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs C6064 1 Apr 20 $
L&D Spring 2020 Course Catalog
Communication for Peak Collaboration
Understanding the preferred ways that you and your peers receive and process information is
a massive advantage at work. This program uses a clear and simple methodology to help you
understand how basic learning styles impact all of our work together. You will learn a straightforward
style framework and how your preferences can be a powerful tool for enhancing communication
and workflow. In addition, you’ll learn specific strategies for both identifying other styles and using
that knowledge to enhance your relationships and work with your peers in the workplace.
Objectives:
- Understand a simple framework for learning and communication styles
- Use that framework to identify and appreciate their own style preferences
- Better identify and appreciate the learning style preferences of their coworkers
- Communicate and share information in a way that targets different learning styles
- Increase team effectiveness by identifying and supporting different learning styles
Target Audience: Staff at all levels
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C6077 1 Apr 2 $
Citywide Learning & Development
Creating and Delivering Powerful Presentations
This course is for managers, supervisors, and professionals who, in their leadership roles, must
make important presentations. Participants will receive one-on-one coaching and develop a skill
set for speaking with confidence and projecting the best possible image of themselves and the
agency. Emphasis will be on developing and cultivating a conversational tone when speaking and
formulating clear and logical presentation points to attain the desired audience reaction.
Objectives:
- Understand the importance of “image” and how to use it to positively influence every audience
- Structure the presentation for clarity, impact, and persuasiveness
- Capture the audience’s attention from the beginning - and keeping it
- Use visual materials – including PowerPoint – to reinforce the power of your presentation
- Respond to challenging questions and statements with confidence, authority, and understanding
- Close the presentation with impact
Target Audience: Managers, supervisors, and professionals who make presentations
Course Code
Days of
Training
Dates Cost
1.2CEUs/16CPEs
12PDCs
C9041 2 May 7-8 $
Citywide Learning & Development
Getting Results When You’re Not in Charge
Discover how you can get commitment and achieve your best results when working on cross
functional or other teams. If you don’t have the power of being someone’s boss, you have to rely
on using other techniques to get things done. This session focuses on creating a constructive and
effective team atmosphere using the “4R Model” to take advantage of everyone’s strengths and
compensate for the limitations that might be a part of the team’s structure.
Objectives:
- Identify the specific Result you want to achieve
- Learn how to develop the Relationships you need to attain results
- Discover how to establish effective Relativity and an interactive team
- Examine what needs to be done and create a plan to make your result a Reality
Target Audience: Staff at all levels
Improving Communication, Creativity & Collaboration
Through Improvisation
Improv enhances the skills necessary to improve spontaneity and creativity, enhance collaboration
and promote independent thinking. Participants successfully completing this course will develop
the ability and confidence to react spontaneously, listen and build on new ideas, develop a new
awareness of others, communicate more clearly and honestly, and make choices instinctively and
intuitively.
Objectives:
- Understand, and learn how to apply, the rules of Improv
- Adapt to unexpected events and challenges
- Communicate more clearly and foster creativity
- Intuitively make, and implement, decisions more quickly
Target Audience: Staff at all levels
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C1240 1 Apr 29 $
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C6069 1 Apr 24 $
L&D Spring 2020 Course Catalog
Improving Your Effectiveness in a Multi-Cultural Workplace
In New York City, the workplace is multicultural, as are the communities served. Unfortunately,
cultural differences are often used to judge others, when in fact they are more appropriately used
to appreciate the complexity of people and enhance the perspectives brought to problem solving.
How effectively does your team or workgroup value and incorporate the contributions from people
who may be from “a different culture” rather than unconsciously ignoring or rejecting them? Are you
able to bring out the best in yourself and in your employees, team or coworkers in maximizing the
value of diversity and inclusion? In the world today, it is critical for leaders, managers and staff at all
levels of organizations to understand how their own cultural background, and the range of cultural
backgrounds of those they supervise or work with, affect the way they interpret, evaluate
and motivate the actions and performance of others.
Through an interactive mix of theory, sharing, individual reflection and action planning participants
will understand their own cultural perspectives and how to value the perspectives of others, and will
identify areas in which they as individuals or their team/unit can improve their effectiveness in working
in intercultural settings.
Objectives:
- Gain common terminology and frameworks to expand participants’ understanding of what
“culture” is
- Differentiate between cultural generalizations and cultural stereotypes
- Gain cultural self-awareness of the range of cultural groups with which individual participants
identify
- Understand the concepts of the Developmental Model of Intercultural Sensitivity and the 5
Frameworks of Culture, and how these are reflected in how we interact with others
- Identify stumbling blocks in maintaining commonality and respecting diversity in all relationships
and ways to overcome them in pursuing high performance through inclusion in multicultural
situations
- Develop individual action steps for using an enhanced intercultural mindset to work more
effectively with supervisees, colleagues and people served by the agency
Target Audience: Managers, supervisors, team leaders/members and all employees working in
multi-cultural environments who want to enhance their intercultural skills
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C6070 1 Mar 12 $
L&D Spring 2020 Course Catalog
Manage Stress to Accelerate your Career
Mindfulness is now a highly researched subject shown to improve business productivity. Evidence-based
studies show mindfulness can reduce health insurance premiums, staff absenteeism, and staff turnover,
as well as improve employee productivity and satisfaction in the workplace.
Objectives:
- Understand the difference between ‘good’ and ‘bad’ stress
- Discover how what we think affects what we do
- Identify Automatic Negative Thoughts (ANTS)
- Develop neuroplasticity to better navigate challenging situations
- Explore simple mindfulness practices
- Learn how to reframe
- Recognize resilience
Target Audience: Professionals of all levels who want to manage stress better and live happier lives
Mind Tools for Memory
In today’s high-demand agency workplace, it is harder than ever to remember everything you need
to retain—from names and passwords to all the details required to bring your projects to successful
completion. But building your memory can be achieved by practicing a few simple but powerful
techniques. In this course, we will study memory-enhancing methods that will improve your ability to
solve problems, organize your time, meet deadlines, work well with co-workers and clients, and project
your best professional self.
Objectives:
- Assess your ability to remember facts, figures, names, and assignments
- Revitalize your mind-set about remembering
- Practice powerful memory improvement techniques
- Give and receive feedback to help improve your skill
- Drill memory-focused listening
- Plan how to use memory techniques to meet your agency workplace challenges
- Develop your action plan to apply and further refine your memory skills
Target Audience: All employees who wish to study memory improvement techniques
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C6078 1 Apr 16 $
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C9279 1 Mar 30 $
Citywide Learning & Development
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C6079 1 Feb 26 $
Powerful Presentations
Great public speakers know it’s more than what they say that engages their audience—It’s how they
present themselves. Participants will learn powerful new skills that elevate any presentation.
Because effective public speaking depends on practice, this workshop includes speaking exercises.
Objectives:
- Understand Camera Presence
- Apply real tips from the pros on how to look when presenting
- Develop your voice with appropriate emotions
- How to keep your audience engaged throughout your entire presentation
- Increase the impact of your PowerPoint
- Best practices for presenting if English is not your first language
- Manage stage fright
Target Audience: All levels of professionals who wish to improve their presentation style
Strengthening Communication Skills
Effective communication is an essential skill for employees and managers alike. Strengthening
Communication Skills teaches participants how to convey messages in a meaningful, constructive
manner. This interactive 1/2-day workshop addresses the importance of active listening, clarifying,
and using feedback to ensure understanding. The session introduces simple but powerful
communication techniques that participants can implement immediately.
Objectives:
- The importance of communicating clearly
- How to convey clear messages by using effective active listening skills
- Understanding how to flex one’s communication style
Target Audience: All staff levels
Course Code
Days of
Training
Dates Cost
.3CEUs/4CPEs
3PDCs
C6080 ½
Mar 10
(9:00am-12:30pm)
Citywide Learning & Development
Take Control of Your Workday: Plan, Organize & Thrive
Being productive is not a luxury, it’s a necessity. Dive in and analyze your day from the moment you
get to the office until the time you leave. We all get the same 24 hours… learn how to make the most
of yours!
This course provides strategies to increase your efficiency and productivity by focusing on very tactile
areas of your work day that you can easily control through proven systems. We will tackle areas such
as: effective planning and scheduling, creating and using effective to do lists, email management,
work space organization and creating an effective filing system (both paper and digital document
management). Your work day will become manageable, controlled and organized!
You’ll identify your organizing personality (yes, we all have one!) using Deb’s matrix that was featured
in Better Homes and Gardens “Secrets of Getting Organized” Magazine and use that knowledge to
create your ultimate work space. Most importantly, we’ll also share tips and strategies to help you
stay on track and continue to be productive and organized in the future.
Objectives:
- Learn how to control your day vs. your day controlling you
- Gain imperative planning skills that will help both your professional and personal life
- Reinvent your work space for ultimate inspiration and productivity
Target Audience: Staff at all levels
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C6081 1 May 13 $
L&D Spring 2020 Course Catalog
The Art of Assertiveness
This course will focus on ways individuals can establish trust, mutual respect, and openness to
develop an assertive approach when interacting with others. It will show participants how to build
“win-win” relationships and attain the results they expect, without appearing “‘heavy-handed.”
Participants will learn methods to actively persuade others without being aggressive.
Objectives:
- Explore the differences between aggressive, passive, and assertive behaviors
- Set limits with people who do not have limits using assertive techniques
- Recognize behavior types and learn how to influence these behaviors to get what you want and
to build relationships
- State your opinion–without appearing hostile or fearful
- Apply assertiveness strategies for problem management
- Receive peer feedback on assertive skills
Target Audience: Individuals who want to use assertiveness skills without alienating others
Course Code
Days of
Training
Dates Cost
.6CEUs/8CPEs
6PDCs
C2010 1 Jan 27 $
