Personal Finance Domain 2 Packet Questions, Exams of Information Technology

Personal Finance Domain 2 Packet Questions

Typology: Exams

2025/2026

Available from 01/03/2026

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Personal Finance Domain 2 Packet Questions and Answers
A target market identifies the ____________ to
which a company markets its products and
services - ANSWER -Customer group
A value proposition is a statement that explains
_______a customer should do business with a
company. - ANSWER -Why
Primary data is more ____________and reliable
compared to secondary data. - ANSWER -
accurate
Secondary data often contains __________ -
ANSWER -personal bias
A ____________ competitor is a business that
sells similar products or services as another
business. - ANSWER -Direct
A ___________competitor is a business that
sells different products or services but is similar
enough to be
competitive with another business. -
ANSWER -Indirect
A SWOT analysis documents a company's
strengths, weaknesses, ___________, and
threats - ANSWER -Opportunity
Financial limitations would be an example of a
__________ in a SWOT analysis -
ANSWER -Weakness
Mark designs logos for businesses in his city. He
mostly works with local bakeries. What is Mark's
target market?
A. Females, ages 13-19
B. Males, ages 20-40
C. Kids, ages 2-12
D. Adults, ages 25-60 - ANSWER -D.
Adults, ages 25-60
Josie is a teenage girl who wants to start a
jewelry-making business. Her target market is
females, ages 10-14.
What price should she charge per necklace that
she sells?
A. Between one and ten dollars
B. Between ten and twenty dollars
C. Between twenty and thirty dollars
D. Between thirty and forty dollars -
ANSWER -A. Between one and ten dollars
A focus group was formed to provide opinions for
a target market. What type of data is being
collected from the focus group? -
ANSWER -Primary data
An internet article about fashion trends seen in
Europe was used to select inventory for a small
boutique. What type of data was used in this
scenario? - ANSWER -Secondary data
A __________ _______ states why a customer
should do business with a company. -
ANSWER -value proposition
A marketing method that uses customized
newsletters to engage with customers is
_____________ - ANSWER -Email
A marketing method that uses ads on a website
within a search engine is __________ advertising
- ANSWER -Pay per click (PPC)
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A target market identifies the ____________ to which a company markets its products and services - ANSWER - Customer group A value proposition is a statement that explains _______a customer should do business with a company. - ANSWER - Why Primary data is more ____________and reliable compared to secondary data. - ANSWER - accurate Secondary data often contains __________ - ANSWER - personal bias A ____________ competitor is a business that sells similar products or services as another business. - ANSWER - Direct A ___________competitor is a business that sells different products or services but is similar enough to be competitive with another business. - ANSWER - Indirect A SWOT analysis documents a company's strengths, weaknesses, ___________, and threats - ANSWER - Opportunity Financial limitations would be an example of a __________ in a SWOT analysis - ANSWER - Weakness Mark designs logos for businesses in his city. He mostly works with local bakeries. What is Mark's target market? A. Females, ages 13- 19 B. Males, ages 20- 40 C. Kids, ages 2- 12 D. Adults, ages 25- 60 - ANSWER - D. Adults, ages 25- 60 Josie is a teenage girl who wants to start a jewelry-making business. Her target market is females, ages 10-14. What price should she charge per necklace that she sells? A. Between one and ten dollars B. Between ten and twenty dollars C. Between twenty and thirty dollars D. Between thirty and forty dollars - ANSWER - A. Between one and ten dollars A focus group was formed to provide opinions for a target market. What type of data is being collected from the focus group? - ANSWER - Primary data An internet article about fashion trends seen in Europe was used to select inventory for a small boutique. What type of data was used in this scenario? - ANSWER - Secondary data A __________ _______ states why a customer should do business with a company. - ANSWER - value proposition A marketing method that uses customized newsletters to engage with customers is _____________ - ANSWER - Email A marketing method that uses ads on a website within a search engine is __________ advertising

  • ANSWER - Pay per click (PPC)

The four segments of sales data are ___________, geographical, demographic, and psychographic. - ANSWER - Behavioral provides information about a customers age, gender, or ethnicity - ANSWER - Demographic Investors use ____________ to determine the cost of acquiring new customers. - ANSWER - Customer acquisition cost (CAC) The formula used to determine customer acquisition costs is ___________expenses plus sales expenses divided by the number of new customers for the period. - ANSWER - marketing It is more __________ to keep current customers than to acquire new customers. - ANSWER - Cost effective Customer retention rates are found by ____________ the number of new customer acquired during a period from the number of customers at the end of a period, then dividing by the number of customers from the start of the period and multiplying by 100. - ANSWER - Subtracting An ___________ ________ provides an overview of the marketing plan. - ANSWER - Executive summary Formula for Customer Acquisition Cost (CAC) - ANSWER - Marketing + Sales expense expense

The # of new customers for the period Formula for Customer Retention Rate (CRC) - ANSWER - # of customers - # of new at end of period customers โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”X

of customers

from start of period Which marketing method has the higher success rate of bringing in new customers: mail or email? - ANSWER - Email Which marketing method uses specific technical elements to be among the top search results? - ANSWER - Digital marketing Identify three digital marketing methods: - ANSWER - Social media Email PPC Identify three traditional marketing methods - ANSWER - Mail Newspaper Billboard What are the 4 market segments (segments that data can be split into)? - ANSWER - Behavioral Geographical Demographic Psychological Which market segment shares a customer's age,

Developing a sales presentation is part of the ________ step of a sales process. - ANSWER - Preparation The last step in a sales process is _________ - ANSWER - Follow up _________ sales channels occur in person, where a customer can ask questions before purchasing. - ANSWER - Physical Selling goods from one business to another is known as _________ sales - ANSWER - B2B The main role of a customer service department is to cultivate _________interactions with customers. - ANSWER - Positive A business should have clear __________ on how the customer service team should respond to negative feedback - ANSWER - Guidelines What's are the 7 steps of a sales process? - ANSWER - prospecting preparation approach presentation objection closing and follow-up. In which step of the sales process would you address customer concerns? - ANSWER - Objection In which step of the sales process would potential clients be contacted? - ANSWER - Approach In which step of the sales process would a customer decide to purchase a product? - ANSWER - Closing In which step of the sales process would a presentation be shown to a customer? - ANSWER - Preparation In which step of the sales process would potential customers be identified? - ANSWER - Prospection What are the 2 main sale channels? - ANSWER - Digital and physical physical of digital? Wholesale store - ANSWER - Physical