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PGA Facility Management Level 2 Test: Questions and Answers, Exams of Social Sciences

United States International UniversitySocial Sciences

A series of questions and answers related to pga facility management level 2. It covers topics such as business planning, career planning, customer relations, and golf car fleet management. Useful for students preparing for the pga facility management level 2 exam or for those seeking to gain a deeper understanding of the golf industry.

Typology: Exams

2024/2025

Available from 03/05/2025

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PGM FACILITY MANAGEMENT LEVEL 2 TEST
The process for developing a business plan starts before you establish the goals you
would like to achieve for the shops upcoming year - Answers - True
A well though out business plan will typically focus on achieving financial goals -
Answers - Fals
Staff should be involved in effective business planning to create a sense of ownership -
Answers - True
Assessing the current state of business is the most significant advantage of strategic
planning - Answers - False
Who should provide direction for creating the business plan at a golf operation -
Answers - The golf operation stakeholders
What are the 5 phases of the PGA business model - Answers - Find the business
Assess the current state of the business
Develop goals, objectives, and strategies
Develop financial forecasts and budgets
Monitor performance
According to the business planning model a business plan should build on and refine
the operational plan. - Answers - False
financial forecast should be based on historical data derived from a linear trend analysis
- Answers - false
you are in the process of completing a business plan for the golf shop initial forecast of
sales expense and profit has been made past data has been analyzed and important
inside and outside factors have been identified. What is the next step to be taken
towards completing the plan? - Answers - Make assumptions on how inside and outside
factors will effect the business
a golf pro is purchasing a golf course the business plan he presented to his banker
included his history of successfully operating similar facilities, budget projections for the
first five years under his management, and objectives and strategies for reaching his
goals. The banker rejected his loan app for his missing information. What important
element is missing from his plan? - Answers - Proposed mission statement
What time frame would be the least effective for monitoring the progress and
performance of a business plan - Answers - annually
Employers look for core skills that translate over multiple industries - Answers - true
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Download PGA Facility Management Level 2 Test: Questions and Answers and more Exams Social Sciences in PDF only on Docsity!

PGM FACILITY MANAGEMENT LEVEL 2 TEST

The process for developing a business plan starts before you establish the goals you would like to achieve for the shops upcoming year - Answers - True A well though out business plan will typically focus on achieving financial goals - Answers - Fals Staff should be involved in effective business planning to create a sense of ownership - Answers - True Assessing the current state of business is the most significant advantage of strategic planning - Answers - False Who should provide direction for creating the business plan at a golf operation - Answers - The golf operation stakeholders What are the 5 phases of the PGA business model - Answers - Find the business Assess the current state of the business Develop goals, objectives, and strategies Develop financial forecasts and budgets Monitor performance According to the business planning model a business plan should build on and refine the operational plan. - Answers - False financial forecast should be based on historical data derived from a linear trend analysis

  • Answers - false you are in the process of completing a business plan for the golf shop initial forecast of sales expense and profit has been made past data has been analyzed and important inside and outside factors have been identified. What is the next step to be taken towards completing the plan? - Answers - Make assumptions on how inside and outside factors will effect the business a golf pro is purchasing a golf course the business plan he presented to his banker included his history of successfully operating similar facilities, budget projections for the first five years under his management, and objectives and strategies for reaching his goals. The banker rejected his loan app for his missing information. What important element is missing from his plan? - Answers - Proposed mission statement What time frame would be the least effective for monitoring the progress and performance of a business plan - Answers - annually Employers look for core skills that translate over multiple industries - Answers - true

golf equipment sales and tournament planning are core skills - Answers - false what are the phases of the career planning process - Answers - evaluate explore plan act the skills of a golf professional include knowing rounds, membership, golf cars, tournaments, and merchandise generate revenue for a facility - Answers - false a personal development summary details interests, strengths, weaknesses, and suture professional development steps - Answers - true What must every professional understand about evaluation and self evaluation - Answers - continous process and crucial to career advancement regardless of specific career choices How might a golf professional discover interests? - Answers - exploring industry opportunities, connecting with people in the industry, and gaining firsthand experiences at golf facilities are ways to reveal specific interests What is the usual business destination for long-range planning? - Answers - 3 - 5 years Proactive planning is one of the anticipated outcomes of strategic business planning - Answers - True what is the most signifiacant benefit of strategic business planning - Answers - long term vision and destination of the facility Clarification of job responsibilities is one of the added values provided by the strategic planning process - Answers - False Business goals are typically developed in the defining the busines phase of the business planning process - Answers - false typically a written set of core values is developed in defining the business phase of the business planning process - Answers - true Helping establish a starting point for goals, objectives, and related strategies is an appropriate use of the SWOT analysis. - Answers – true what is part of the explore stage in the career planning process - Answers - understanding the scope of the industry It is best to narrow ones focus to a specific job when exploring career options - Answers

  • false

What is the primary product of the golf business according to the customer relations A module - Answers - The golfer's experience What is the best way to foster customer loyalty - Answers - Provide what customers need What single variable has research shown to be closely associated with long term financial performance - Answers - Organizational service climate A moment of truth occurs when an employee evaluates the service they are going to provide. - Answers - False Moments of truth occur each time facility employees come into contact with customers - Answers - True An interactive mom of truth occurs when a customers bag has been incorrectly tagged at the bagdrop - Answers - False According to customer relations a module what must accompany good interpersonal skills to achieve high quality relations with your members and customers - Answers - Clear and effective procedures An upset customer is concerned about the lack of action to speed up play he seeks out the head pro to express his displeasure what needs to be in place for the pro to resolve the situation - Answers - Procedures and skills A clear policy on how to handle customers who arrive late for a tee time is an example of a procedure to be follow in a routine situation - Answers - False The head pro is explaining the clubs no starting on the 10th tee policy to a foursome attempting to do so he explains the reasoning for the policy and politely extends an invite to place them off next on 1. This scenario illustrates the concept of dual perspective of customer relations interactions - Answers - True The task relationship connection concept allows that a foundation for successful future relations can be built by attending to the customer relationship, without the presence of a task focus - Answers - False Aside from relationships what must all customer relations involve - Answers - Task Time is a factor effecting the value of any resource - Answers - True Expectations are a key requirement for good customer relations - Answers - False (systems, staffing, resources)

Running out of scorecards illustrates a breakdown of what key requirement of good customer relations - Answers - Resources What is defined as the means available to support staff and completing a task - Answers

  • Resources Detailed policies and procedures at the heart of 1 of 3 element necessary to support the delivery of superior customer service - Answers - Systems The head pro made the following observations at the staging area for shotgun event Area was fully staffed Necessary supplies were available Cars were missing towels, scorecards, and sand A breakdown in what key customer relations requirement would most likely account for the situation - Answers - Systems Gaccording to the golf car fleet management module what is an added value golf cars can bring to facility - Answers - Generates revenue and potential profits which can offset facility expenses What is the most indicative of a well run golf car rental program - Answers - The condition and attractiveness of the cars Provided that golfers use the cars correctly what is the benefit of a properly managed golf car fleet program - Answers - Answer will vary (can speed up play) Golf pros need to be familiar with fleet finances even when they don't own the fleet nor share in its profits - Answers - True A golf car fleet program benefits the golf pro because it eliminates the need for a caddy program - Answers - False A fleet rotation program will result in equal use and fewer golf car breakdowns - Answers - True Better cash flow is one benefit to a fleet rotation program - Answers - False Describe a fleet rotation program - Answers - Cars are numbered consecutively and used sequentially Accou=riding to the golf cart fleet management module restrictions on where golf cars can be driven should be included as a part of what documents - Answers - Operating rules Why should drivers be informed of the facilities restrictions that limit where golf cars can be driven - Answers - Limit damage to course

The rectangular rack is designed to show large quantities of hanging merchandise in a single style - Answers - False. Best for a wide variety of hanging merchandise Flouresent lamps will provide the best accent lighting in a golf shop - Answers - False directional light According to merch and invetory management course every sign in a shop should be placed in a sign holder - Answers - True A holiday display of red and green shirts is employing the complimentary color scheme - Answers - True Wall display offer the least display flexibility - Answers - False An analogous color scheme consist of two sets of complementary colors - Answers - False A planogram includes a birds eye view of the golf shops arrangement of merch display - Answers - True Destination areas are positioned to take advantage of high traffic corriors - Answers - False The floor layout of sales oriented planogram will provide direct access to the pos area from the high value destination items within the retail environment - Answers - False floor layout should direct customers through many places What is the value of establishing destination areas in your shop - Answers - Lead customers through other departments What is the most important consideration when allocating floor space - Answers - Items with high turnover should receive a greater amount of floor space. What is a suggested distance for separating floor fixtures - Answers - 3 ft What kind of color scheme consist of two colors opposite the color wheel - Answers - Complementary What is the primary purpose of the rectangular display rack - Answers - Show large quantities of hanging merch What color scheme is represented by a 4 way display consisting of white, black and grey pants - Answers - Neutral Conventional floor fixtures include such items as cabinets and amors - Answers - False

Describe the primary purpose of a promotional table - Answers - Present large quantities of marked down or advertised merch Which type of fixture gives the most presentation flexibility - Answers - Rectangular rack What is the recommended standard for folded shirts - Answers - Size top to bottom small to large What is the rec standard of hanging merch - Answers - Sizing items left to right smallest in front What color scheme is being used when golf shirts have been arranged in a light to dark display - Answers - monochromatic Sand on the fairway is a loose impediment - Answers - False Sand on the green is a loose impediment - Answers - False The t3eeing area and the putting green of the hole being played are considered the general areas - Answers - False The diameter of a golf hole is 4 1/2 in - Answers - False 4 1/ By definition the flag stick must have a flag attached to its top end - Answers - False A provisional ball can be played when the original ball may be lost only in a penalty area

  • Answers - False A provisional ball can be played when an original ball may be lost or out of bounds - Answers - True A player who voluntarily checks her downswing before the club head strikes the ball is still considered to have made a stroke - Answers - Falsee A players caddy is an outside influence - Answers - False A bridge over a stream is an immovable obstruction - Answers - True The teeing area should be a minimum of 3 club lengths in depth - Answers - False 2 club lengths A ball at rest in a penalty area is a "ball in play"? (T / F) - Answers - True At the players option snow and natural ice are either loose impediments or when on the ground temp wayer - Answers - True

How is honors determined before the start of the match - Answers - Order of the draw Who generally develops and adopts local rules in a facility - Answers - The golf club committee Loose impediments lying out of bounds may be removed without penatly - Answers - True A dead bird lies near a players ball in the same bunker the bird may be removed without penalty - Answers - True In match play concession of a stroke may be withdrawn if the player misunderstood the number of strokes taken - Answers - False concession is final The player incurs a penatly if her caddy accidentally removes and replaces her ball while removing a loose impediment from the fairway - Answers - True A player who uses two caddies must be disqualified even if he only uses them one at a time - Answers - False the player receives general penalty of two strokes if caddies are used at the same time In which situations is a stroke and distance penatly a players only option - Answers - Lost ball out of bounds A players ball lands in a bunker containing temp water the only dry area is closer to the hole. What would be the ruling if the player drops outside bunker - Answers - One stroke penatly A player repairs spike marks on the line of putting green - Answers - No penalty A players ball comes to rest against the rake when he removes the rake the ball rolls into an adjacent bunker what should he do - Answers - Replace ball to original position In stroke play after a number of strokes while on the 9th green a player picks up without holing out. He then proceed to the 10th tee and tees off. What is the ruling - Answers - DQ match play is loss of hole After making his stroke player A asks Player B how many strokes she has taken. Player B responds that she has taken 3 strokes. Player a then plays another stroke and player B corrects her answer to 5 including her last stroke. Player A can claim the hole in match play. - Answers - True There is no penalty for lifting a ball from a penalty area to identify to whom it belongs. - Answers - True

In match play a player wins the 1st 3 holes but then discovers 15 clubs in his bag what is the status of the match on the 4th tee - Answers - Player is now one up. Largest penalty is two holes On the 3rd hole of a stroke play event it is discovered that a player has 16 clubs including two putters in her bag. What is the penalty - Answers - 4 strokes Why is it important to identify the form of play when assessing penalties - Answers - Penalties vary based on the form. According to the rules of golf who determines how and when a tie in stroke play will be decided - Answers - The committee A player competes in the first 18 holes in a 72 hole stroke play event. He then proceed to the 3rd hole to hit a few shots for a commercial prior to his round - Answers - DQ A player plays a ball from the wrong teeing area. He is immediately informed of the mistake and then plays from the correct teeing area - Answers - 2 stroke A player misses a 6 in putt and quickly taps the moving ball in before it has time to come to a complete stop. What is the ruling - Answers - 2 strokes During a rain delay a player sprays water repellent on his golf ball and then uses it when play is resumed. What is the ruling - Answers - DQ In a four ball stroke play event a player is late for his tee time and arrives after his partner has teed off on the 4th hole. What is the ruling - Answers - The late player may join on the 5th hole without penalty In stroke play a player returns his signed scorecard with a total score that is correct. He then proceeds to leave what is rulingq - Answers - DQ A player returns to sign scorecard to the committee, and then realizes that he mistakenly recorded a 5 instead of a 4 on one of the holes. What is the ruling - Answers

  • The score stands A player plays his ball from the tee, it deflects off a maintenance vehicle and comes to rest OB. What is the correct procedure - Answers - stroke and distance What is true regarding the lifting of a players ball in the general areas - Answers - A Players partner or someone authorized by the player may lift ball A player returns his scorecard with correct hole scored but incorrect total score. What is the ruling - Answers - No penalty