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PHR/SPHR Human Resources
HR participates in the strategic planning process by which of the following? - correct answer C. Providing expertise Restructuring is used to do which of the following? - correct answer A. Remove redundant operations A statement that describes what an organization does that is different from others is a: - correct answer D. Mission statement Which of the following options is one characteristic of an organization during the growth phase? - correct answer C. The compensation package is competitive Improvements in technology have had their greatest effect on which of the following? - correct answer B. Productivity To which of the following does the balanced scorecard concept not apply? - correct answer B. Eliminate unnecessary processes to increase customer satisfaction Which of the following is an appropriate use for an HR audit? - correct answer C. To determine whether the employee handbook is in compliance with current government regulations The four p's summarize the marketing function. Which of the following is not one of the p's? - correct answer A. Perception Which of the following is one of the elements of a smart goal? - correct answer A. Action-oriented What is a pocket veto? - correct answer B. Congress submits a bill to the president and the adjourns. The president does not sign the bill within 10 days
Which of the following is not a method used by organizations (not possessive) to communicate expected behavior to employees? - correct answer C. Mentor programs Which of the following risk management tool or activity is not required by law? - correct answer A. Employee handbooks An HR audit enables an employer to do which of the following? - correct answer D. All of the above What are corporate programs that focus on behaviors that minimize the depletion of time, money, and labor called? - correct answer B. Sustainability efforts Ethics, offshoring, data security, and philanthropy are all examples of HR's role in which of the following functions? - correct answer D. Corporate responsibility A decision about outsourcing specialized labor would most likely be made at which stage of the organizational life cycle? - correct answer A. Startup What is the purpose of an HR budget? - correct answer A. To determine how much cash is required to achieve a goal What element of an inventory-management system is defined by "purchasing smaller amounts of supplies more frequently"? - correct answer B. Just-in-time inventory Which of the following statements about whistle-blower protection is false? - correct answer D. The employee does not have to have suffered an unfavorable employment action to qualify for protection Salaries, payroll taxes, and benefits are all examples of which of the following HR activities? - correct answer B. Creating an HR budget
In which groups has adverse impact occurred? - correct answer (see page 224) C. Hispanic and Native American An Affirmative Action Plan must be completed by employers that meet which criteria? - correct answer D. Government contractors with 50 or more employees and contracts of $50,000 or more each year When a reduction in force occurs, the ADEA allows that protected employees may waive their rights under some circumstances. For the waiver to be valid, the protected employee must be allowed how long to review and consider the agreement? - correct answer C. 45 days Which of the following is not required by IRCA? - correct answer D. That copies of documents presented for employment eligibility be maintained In a self-audit of your employee's I-9 forms, several errors were found. These errors included incomplete sections, questionable documents accepted for verification, and over-documentation. Of the following corrective and prevention strategies, which should you recommend to your employer? - correct answer C. Enrollment in E- verify Electronic storage of records must include specific controls to ensure which of the following? - correct answer B. No unauthorized access Strategic recruitment activities include all of the following except which one? - correct answer C. Employee referral programs Which of the following is a requirement of the Uniform Guidelines on employee selection procedures? - correct answer B. All selection tools must be job related and valid predictors of future success Which of the following acts requires federal contractors or subcontractors with contracts of $25,000 or more to list all nonsenior management job openings with state employment agencies? - correct answer D. The Vietnam Era Veterans' Readjustment Assistance Act of 1974
Within the first 90 days of his employment, a security guard physically assaulted an alleged shoplifter. Upon investigation, it was found that he has been previously convicted of a violent crime, but the employer failed to conduct a background check. This is an example of which of the following? - correct answer B. Negligent hiring Which of the following is the correct definition of "a major life activity" under the Americans with Disabilities Act? - correct answer C. General activities and major bodily functions Professionals, craft workers, and laborers/helpers have what in common? - correct answer A. They are all job categories on the EEO-1 report Which of the following definitions s correct for the term job bidding? - correct answer C. The means by which internal employees can express interest in a job prior to it becoming available Which of the following interview questions is unlawful? - correct answer B. Are you a U.S. citizen? Is one of several learning organization characteristics - correct answer C. Systems thinking Which of the following should be included in a supervisory training program? - correct answer A. Conflict-resolution skills In the evaluation phase, the ____________________________ evaluation method focuses on how well the training resulted in learning new skills an competencies - correct answer B. Learning Which of the following factors can adversely affect transfer of training? - correct answer B. A lack of job reinforcement A ___________________________________ learning curve begins slowly, with smaller learning increments, but increases in pace and with large increments as learning continues - correct answer A. Positively accelerating
Participants in a training program are asked to log in to a website at their convenience, watch video lecture, and take a quiz. This is an example of which of the following types of training? - correct answer C. Asynchronous Which of the following types of evaluations are designed to identify what the participants want, know, and need? - correct answer B. Formative evaluations People Logistics recently began scheduling offsite meetings for its management team to review the operational realities of implementing elements of the strategic plan. This is an example of which of the following development activities? - correct answer A. Peer-to-peer coaching Calculate the training cost per employee using the following data: $2,000 for the training design and facilitator; $2,500 for the facility; 20 full-time employees ( hours per week) and 10 part-time employees (20 hours per week) - correct answer B. $ A training session involved asking group of participants to answer questions related to how Aflac Insurance used a duck to successfully launch its brand. This was an example of which of the following types of training? - correct answer B. Case study Which of the following is not an example of the comparative style of performance review? - correct answer D. Narrative The Federal Insurance Contributions Act requires employers to do which of the following? - correct answer C. Withhold Social Security tax from pay Employers are require to provide a portable retirement plan to employees based on which of the following? - correct answer D. Retirement benefits are not required by federal law Which of the following is an example of an intrinsic reward? - correct answer B. The satisfaction of a job well done
A Total Rewards philosophy can help an organization's strategic goals by doing which of the following? - correct answer A. Attracting and retaining employees with the necessary KSAs An entitlement culture is appropriate for a business that needs what type of workforce? - correct answer A. One that continues to show productivity increases over time A company that wants to reduce the cost of its unemployment insurance should do which of the following? - correct answer D. All of the above A reduced FMLA leave schedule means which of the following? - correct answer B. The employee works fewer hours each day or week The Older Worker Benefit Protection Act requires that an employee age 4 or older who is asked to waive their rights under the act must be given what? - correct answer B. 21 days to consider the agreement before signing it The Omnibus Budget Reconciliation Act of 1993 does not require which of the following? - correct answer D. Income tax be withheld from some distributions to rollover accounts A summary plan description is not required for which of the following? - correct answer D. AD&D insurance Molly is the Director of HR at a large multinational corporation. She extended the open enrollment period for benefits in order to accommodate her spouse, who needed a different plan. This is an example of what? - correct answer A. Breach of fiduciary responsibility ESOPs, ESPPs, and profit-sharing are all examples of which of the following? - correct answer C. Group incentives James is a highly productive salesperson who is required to share a team bonus with his coworkers if certain sales goals are met each month. He is frustrated with this compensation structure, because he believes his teammates do not contribute as
all the most unpleasant tasks in the department, and verbally reprimanded the employee in front of co-workers and customers. The employee may have a cause of legal action based on which of the following? - correct answer B. Constructive discharge All of the following statements about employment at-will are true except which one?
- correct answer C. The employer may terminate the employee for cooperating with an SEC investigation During a unionizing campaign, management may do which of the following in response to union allegations? - correct answer A. Point out the consequences of unionization based on past facts As a result of the Sturgis case, which of the following is true? - correct answer C. Temporary employees who work side by side with regular employees may be part of the bargaining unit If employees no longer want the union to represent them, they may petition the NLRB for which of the following? - correct answer A. Decertification A union security clause that requires all employees to join the union after they are hired is called what? - correct answer B. A union shop clause When does double breasting occur? - correct answer C. An employer has two businesses, one union and one nonunion, that do substantially the same work but have different management, equipment, and customers During a representation election, votes can be challenged by whom? - correct answer B. By management or the union before the votes are cast Which of the following describes salting? - correct answer D. The union hires an individual to apply for a job with an employer and begin to organize the company Which of the following communication strategies would be best used to measure employee job satisfaction? - correct answer A. Exit interviews
An employee with a bachelor's degree, an employee who speaks English as a second language, and an individual over the age of 40 are all examples of what? - correct answer A. A diverse work group Which of the following is an example of a reference guide? - correct answer C. A troubleshooting manual Which of the following is not a sign of union organizing activity by employees? - correct answer A. An employee complaining of harassment by a co-worker A union philosophy statement may have all of the following except which? - correct answer D. A promise of extended benefits if the company remains union free The Occupational Safety and Health Administration is to the Occupational Safety and Health Act as the National Labor Relations Board is to which of the following? - correct answer C. The National Labor Relations Act "When the workplace is permeated with discriminatory intimidation, ridicule and insult that is sufficiently severe or pervasive to alter the conditions of the victim's employment and create an abusive working environment, Title VII is violated." This is a statement made with regard to which of the following sexual-harassment court cases? - correct answer B. Harris v. Forklift Systems, Inc. Employee pension rights are protected by which of the following acts or regulations?
- correct answer C. Uniformed Services Employment and Reemployment Rights Act Employee Weingarten rights established which of the following? - correct answer C. Union employees have the right to have a union representative present at an investigatory interview Which of the following is not a form of alternative dispute resolution? - correct answer B. Discipline An OSHA violation with substantial probability of death or serious physical harm as the result of a workplace hazard is which of the following? - correct answer B. Serious
An emphasis on bilingual safety communication represents which of the following OSH objectives? - correct answer A. An outreach objective of OSHA's Diverse Workforce strategy Which of the following groups have not been identified for protection under the Americans with Disabilities Act as it relates to substance abuse? - correct answer C. Current users of illegal drugs Millie is an injured worker who has been back to work on modified duty for approximately 13 months. Which of the following return-to-work strategies would best help Millie get back to full duty? - correct answer B. Paying to have her evaluated by an independent medical examiner Which of the following standards is most frequently cited type of OSHA violation? - correct answer A. Construction Which of the following standards requires employers to provide employees with information about physical and health hazards related to chemical use in the workplace? - correct answer C. Hazard communication Which of the following injuries would be considered work-related for purposes of reporting? - correct answer B. An employee sprained his ankle while loading a truck on the dock A key consideration for courts in cases involving workplace searches is which of the following? - correct answer D. Whether the employee has a reasonable expectation of privacy Which of the following is not an example of an environmental health hazard? - correct answer B. Workplace violence Poor ergonomic design would result in which of the following types of injury? - correct answer B. Musculoskeletal disorder (MSD) If an employee files a complaint with OSHA, under which of the following would they be protected? - correct answer D. Whistle-blower protection
