Prescription Process
(How we prepare your medications)
UF Health Jacksonville Ambulatory Pharmacy
September 2016
1
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UF Health Jacksonville Pharmacy: How We Fill Your Prescriptions, Exercises of Pharmacy
An in-depth look into the prescription process at UF Health Jacksonville Ambulatory Pharmacy. From prescription data entry and pre-verification to triage, filling, verification, bin management, and release to patient, discover the multiple steps taken to ensure safe and accurate medication preparation. Understand why it takes time and the roles of various pharmacy staff.
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Prescription Process
(How we prepare your medications)
UF Health Jacksonville Ambulatory Pharmacy
September 2016
You have probably wondered what we do behind the scenes and why it takes so long to get your medications ready. There are multiple steps we take to process your prescriptions in a safe and accurate manner.
- Prescription Data Entry
- Pre-verification (Clinical Review)
- Triage Station
- Filling
- Verification (checking)
- Bin Management
- Release to Patient (Pick Up)
Why does it take so long?
Photo 1. Front intake technicians enter prescriptions for same day pick up. Photo 2. Pharmacy technicians in the back work the electronic prescription queue as well as answer the phones.
Prescription Data Entry
Pre-verification
2. Pre-verification (Clinical Review)
- Every new prescription is reviewed by a pharmacist for drug interactions, duplication of therapy, and appropriate dose. Photo 3. Pharmacists performing Pre-Verification and Verification tasks.
Filling
4. Filling:
- Common medications are filled by our dispensing robot
- Other medications are counted by hand Photo 5. Front view of the robot. (^) Photo 6. Technician filling the robot from the back.
Verification (Checking)
5. Verification (checking):
- After the medication is filled, the pharmacist verifies that it was filled with the right medication and again checks to make sure the dose, directions, and day supply are appropriate.
- At this point, any drug information is printed out with the receipt. Photo 7. Pharmacist verifying prescriptions
Bin Management &
Release to Patient (Pick Up)
Photo 8. Technician retrieving a medication bag from the pick up shelf.
Clinical Pharmacy Services
- Our pharmacists are highly trained clinicians. You may have participated in a medication review face to face or via phone with a pharmacist. In addition, many of our pharmacists work in the clinic setting to see patients referred by physicians. Those pharmacists provide a variety of services including medication review and management of chronic disease states (diabetes, anticoagulation, pain, etc).