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SPCH 210 Final Review questions with
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Problem solving - descriptive - correct answer ✔✔focus on how groups solve problems Problem solving - functional - correct answer ✔✔Identifies key tasks problem solving- prescriptive - correct answer ✔✔specific agendas and techniques Fisher's descriptive approach - correct answer ✔✔1. orientation 2. conflict 3. emergence 4. reinforcement (ambiguity in 1 and 3) Types of conflict - destructive - correct answer ✔✔challenges the person types of conflict - constructive - correct answer ✔✔challenges the information sources of agreement - correct answer ✔✔1. chance 2. vote 3. compromise 4. decree 5 arbitration/mediation 6 consensus Functional approach - 4 functions - correct answer ✔✔1. analysis 2. idea generation 3. evaluation 4 personal sensitivity Prescriptive approach to problem solving - correct answer ✔✔Reflective Thinking Model Dewey's Reflective Thinking Model - correct answer ✔✔1 Understand the charge, 2. Phrase the problem statement 3. Research 4. Establish criteria 5. propose solutions 6 test against criteria 7.select the best solution
Criteria for rating solutions - correct answer ✔✔cost, feasibility, time, resources, possible negative consequences, effectiveness, public acceptance Group Delphi - correct answer ✔✔external authority assembles group, they never meet, only email, pseudo-group Nominal Group Technique - correct answer ✔✔one meeting in one day, all ideas presented and considered, pseudo group Group - correct answer ✔✔2 or more people, common goal, interact through communication, ideal size 5 or 7 Team - correct answer ✔✔highly organized group Advantages of working in groups - correct answer ✔✔1. stimulates creativity 2. shared division on labor 3 more buy-in (satisfaction) with solution 4 maximizes strengths/minimizes weaknesses Forms of agreement - correct answer ✔✔1. consensus 2. arbitration 3. compromise Disadvantages of working in groups - correct answer ✔✔1. groupthink 2. one individual dominates 3. personality conflicts 4. initial phase takes longer 5. logistics individualistic culture - correct answer ✔✔competitive, focus on me Collectivistic culture - correct answer ✔✔cooperative, focus on we types of small groups - correct answer ✔✔1. Closed - only group members
- Open - group members and audience Committee - correct answer ✔✔non-experts, semiformal - informal, closed
Ego conflict - correct answer ✔✔personality conflicts Conflict Management styles - correct answer ✔✔1. avoidance 2. accommodation 3. competition 4. compromise 5. collaboration Consensus - correct answer ✔✔reaching agreement through communication Interpersonal Communication Barriers - correct answer ✔✔1. Bypassing (different meaning to words)
- Allness (generalizations
- Fact interference ( declaring untruth as fact) Conversational styles - correct answer ✔✔Rapport talk (women) Report Talk (men) Hearing - correct answer ✔✔Physical process of sound waves Listening - correct answer ✔✔Concerted effort to comprehend message Passive listening - correct answer ✔✔no verbal or nonverbal cues Active listening - correct answer ✔✔Using verbal and non-verbal cues active listening cues - correct answer ✔✔nodding, leaning forward, summarizing, maintaining eye contact Vocal cues - correct answer ✔✔pitch, rate, volume, voice quality Barriers to effective listening - correct answer ✔✔1. paying too much to speaker's delivery
- paying too much attention to appearance
- offensive message
- lag time of mind 5 rehearsing response (most common) Seating arrangements - correct answer ✔✔centralized - leader is obvious (u-shape) decentralized- leader is not obvious (circle, square, rectangle) Seating placement - correct answer ✔✔non-assertive next to leader, aggressive across from leader Leader's responsibilities before conference - correct answer ✔✔1. make sure know what needs to be accomplished
- prepare agenda
- research
- know the personalities of participants
- make appropriate accommodations Leader's responsibility during conference - correct answer ✔✔1. start on time
- use ice-breaker
- promote discussion/ use of props
- stay on target - frequent summaries
- end on a high note Leader' responsibilities after conference - correct answer ✔✔1. make a written record (note taker)
- follow-up for accountability Group consensus - How leader helps to achieve consensus during conference - correct answer ✔✔1. make sure everyone understands goal
- move discussion to higher level (general ideas unite/ specifics divide
- change subject altogether if necessary
Leadership Functional theory - correct answer ✔✔shared leaders for task functions or relationship functions Leadership - 3 styles - correct answer ✔✔Democratic, autocratic, laissez-faire Leadership - 2 types - correct answer ✔✔task motivated, relationship motivated Leadership Situational Model (Hershey & Blanchard) - correct answer ✔✔Telling (autocratic), Selling (Democratic) Participating (Democratic), Delegating (Laissez-faire) Leadership Method of Residues - correct answer ✔✔phase 1 - bossy and quiet members eliminated phase 2 - leader will emerge from "residue" with best blend of task efficiency & personal consideration
