Professional Development Exam: Navigating Workplace Communication, Exams of Nursing

Download Professional Development Exam: Navigating Workplace Communication and more Exams Nursing in PDF only on Docsity! Professional Development Mod 5 Exam Kayce, the administrative assistant, sends an email with the annual holiday schedule to everyone in the department. At the bottom of the email, Kayce types "no reply necessary." What can you infer about Kayce from this? a) She is not a very polite person. b) She is creating unnecessary e-interruptions. c) She is trying to reduce email overload. d) She is taking on too much authority. e) She sees herself as unimportant - correct answer ✔✔c) She is trying to reduce email overload. Which message can be appropriately conveyed through IM? a) disciplinary warning for excessive tardiness b) the agenda for an annual meeting c) praise for a colleague's presentation d) detailed feedback on a colleague's proposal e) an announcement about layoffs - correct answer ✔✔c) praise for a colleague's presentation Which term involves adjusting your initial perceptions by making more objective and fact-based evaluations and fewer personal judgments? a) reinterpretation b) planning c) coordination d) defusing e) incivility - correct answer ✔✔a) reinterpretation What is a helpful tip for using webcams during a group video call? a) Make sure your background shows several objects relevant to the conversation. b) Wear casual clothing that day to appear friendlier. c) Maintain direct eye contact with the camera as much as possible. d) Be careful to tone down your facial expressions and gestures. d) Sit slightly to one side so you can display visual aids if needed. - correct answer ✔✔c) Maintain direct eye contact with the camera as much as possible. When he is working on his monthly reports, George has a habit of asking colleagues questions via IM instead of looking up data himself. Because of this, George is likely to be perceived as a) efficient. b) a team player. c) valuable. d) a leader. e) a taker. - correct answer ✔✔e) a taker. Fred needs to notify Yasmin that the proposal she wrote did not get funded. Which communication channel is most appropriate? a) email b) written message c) social networking d) texting e) spoken communication - correct answer ✔✔e) spoken communication Talking with a colleague face to face or on the phone are examples of ________ communication. a) synchronous Elizabeth created three mock-ups for a product logo. She wants to send them to the company's executive team for feedback. The executives are in different cities, and the files are very large. What is the most efficient way for Elizabeth to distribute the logos? a) through a sharing site such as Google Drive b) as an email attachment c) through U.S. Mail or FedEx d) in the body of an email e) on a social media site - correct answer ✔✔a) through a sharing site such as Google Drive What is cyber silence? a) It is the tendency to perceive messages with an intended positive emotion as neutral. b) It is the tendency to perceive messages that are intended as neutral as negative. c) It is the act of sending digital communications characterized by words of profanity and obscenity. d) It is the act of not responding to emails or other digital communications. e) It is the tendency to perceive messages that are intended as neutral as positive. - correct answer ✔✔d) It is the act of not responding to emails or other digital communications. The development of Web 2.0 tools has contributed to the development of more a) authoritarian organizations. b) respect for status. c) two-way communication. d) emphasis on individual achievement. e) collaborative networks. - correct answer ✔✔e) collaborative networks. What is one of the most common types of effective posts when establishing a professional reputation? a) posting your accomplishments and awards b) posting pictures of your family and vacations c) promoting your employer d) sharing articles written by someone else e) sharing links to political opinions that reflect your own - correct answer ✔✔c) promoting your employer What is the goal of most public relations messages? a) to help the members of a company or organization do better work b) to store all of a team's communications in a single place c) to focus on specific topics and areas of expertise d) to create a distinctive brand for a company or organization e) to create an individual profile that creates a professional impression - correct answer ✔✔d) to create a distinctive brand for a company or organization One potential drawback of using social media in the workplace is that social media a) increase the time taken to market new products. b) may lower productivity. c) often result in intense inner-office debates. d) make it difficult to develop creative approaches to solving business problems. e) make it difficult for individuals to build professional networks internally. - correct answer ✔✔b) may lower productivity. The advantage of an op-ed style corporate blog is that it is often used to a) describe the company's unique selling position up front. b) provide the necessary background first to give context for important details. c) capture reader attention with an interesting story about the author. d) put the most important information first where busy readers can find it. e) share the opinions and expertise of a corporate leader with the public. - correct answer ✔✔e) share the opinions and expertise of a corporate leader with the public. Which element is a typical Web 2.0 communication? a) a discussion forum that allows users to post questions and answers b) a museum web page that displays hours and a map c) photos of a restaurant menu posted online d) a single web page for a small business showing photos of products e) an author's web page with a biography and list of books but no contact form - correct answer ✔✔a) a discussion forum that allows users to post questions and answers When creating a blog, you should use naming, labeling, indexing, and tagging to a) increase your flexibility. b) be more professional. c) help others find your information. d) aid in authenticity. e) be more collaborative - correct answer ✔✔c) help others find your information. A status update is also known as a a) wiki. b) hub. c) microblog. d) mashup. e) project blog. - correct answer ✔✔c) microblog. In a press-release style message, the "story" is written in third person in a style often referred to as ________ style.