Download Quality Management in Construction Projects and more Exams Accounting in PDF only on Docsity!
ASQ Questions with correct answers
Mesopotamian era builders were responsible for maintaining the quality of buildings and were given _____ ___ punishment if any of their construction collapsed and their occupants were killed. Correct Answer-death penalty Examples of ___________&____________ can be found in the Bible dating from at least 500 BC. Correct Answer-inspections specifications Water Shewhard introduced _____ to the process and his concept was that quality is not relevant to the finished product but to the _____ that created the product Correct Answer-statistical process control process Kerzner says that emphasis is being placed on strategic quality management such as:
- quality has become a _____
- Quality is linked with _____
- Quality is defined by the _____ Correct Answer-competitive weapon profitability customer The history of quality includes multiple distinct eras which are: Correct Answer- inspection control assurance total quality
Total Quality Management has three (3) elements which are:
- total
- quality
- management Correct Answer-1) organization wide
- customer satisfaction
- systems of managing The American Society for Quality (ASQ) defines quality as: Correct Answer- characteristics of a product or service that bear its ability to satisfy stated or implied needs and free of deficiencies Edward Deming's definition of quality is: Correct Answer-quality should be designed into both product & process. Quality is primarily the responsibility of the: Correct Answer-contractor According to Chung: construction project quality is the fulfillment of the owner's needs which are: Correct Answer-defined scope, budget, specified schedule Most construction projects specify that all the contracted works are subject to inspection by the: Correct Answer-owner, consultant, owner's representatives According to Chung, some major functions of quality control for the production of ready mixed concrete and fabrication of precast units are: Correct Answer-control of raw materials, process monitoring, testing of finished product
Crosby's three (3) essential beliefs on quality are: Correct Answer-Belief in qualification Management leadership Prevention rather than cure Deming's quality philosophy is based on the approach that management is responsible for being actively involved in the organization's quality program. Correct Answer-true ______________________ is a qualitative approach based on the measurement of process control. Correct Answer-Statistical Process Control According to Kerzner, customers views of quality are changing and they are now demanding: Correct Answer-higher performance requirements faster product developments higher technology levels materials and processes pushed to limit lower contractor profit managing fewer defects / rejects According to ASQ, _____ is a management approach centered on quality, based on organization-wide participation & aimed at _____ -term success through customer satisfaction. Correct Answer-total quality management long The ____________cycle is a well-known model for continuous process improvement. Correct Answer-PDCA OR
Plan Do Check Act TQM focuses primarily on upper management and strong participation at the team level. Correct Answer-false According to the Construction Industry Institute (CII), "Total Quality Management is often termed a _____, not a ."_____" Correct Answer-journey destination Six Sigma is a process quality goal technique that focuses on increasing variation in process to prevent product deficiencies. Correct Answer-true The objective of value engineering (VE) is to provide the required product-project functions at a minimum cost and achieve equivalent or better performance while maintaining all functional requirements defined by the customer or client. Correct Answer-true Value Engineering recommendations made during the construction phase are called Value Engineering Change Proposals (VECPs) which are usually alternatives or substitutes of materials, equipment or construction methods proposed by the contractor. Correct Answer-true Building Information Modeling (BIM) helps in better visualization and clash detection, develop project staging plans, study phasing and coordination issues during the construction project life cycle, etc. Correct Answer-true Benefits of Value Engineering in construction are: Correct Answer-Decreased operation and maintenance cost Improved project schedule
an internal company auditor to improve domestic and international opportunities. Correct Answer-false Some benefits of organizations with ISO 9000:2000 certification are: Correct Answer-Effectiveness in the utilization of staff Consistency in products/services quality Some benefits of ISO 14000 are: Correct Answer-Reduction in use of natural resources Commitment to social responsibility Customer satisfaction The Contractor's Quality Control Plan (CQCP) takes into consideration the contract specifications which are included in the quality management system procedure manuals. Correct Answer-true The project manager of a construction team should instill in the team the concept that building long term relationships is more important in career advancement than trying to complete short term tasks. Correct Answer-true A CM-at-risk manager typically contracts with the owner in three stages - as design consultant, work inspection and work completion. Correct Answer-false According to the "Classification of Projects/Characteristics", a large construction project demonstrates a need for interpersonal and time management skills. Correct Answer-true
In construction, the owner is usually involved from beginning to end and it is very likely that modifications will take place during the construction process. Correct Answer-true Performance of construction projects can be evaluated only after it is completed and placed in operation. Correct Answer-true According to Construction Industry Institute (CII), "the cost of quality is the penalty paid for an imperfect world and the costs of all the extra work we do beyond doing a task correctly the first time." Correct Answer-true According to Chung and Robert, "quality does not cost - it pays" and the expenditure for repairs drops from approximately 10% to 2% through the implementation of a proactive quality system that costs about 1% of the project value. Correct Answer-true Quality cost in construction is defined as: Correct Answer-Scope of work, time and budget Quality Performance Management System focuses on reducing the cost of quality by: Correct Answer-Providing a process that identifies "how well we do things right" Providing managers with quality costs information Providing a database for estimating quality performance for future projects. The components/activities of a construction project life cycle are: Correct Answer- Conceptual design, preliminary design, detailed design construction, testing/commissioning and handover
In construction projects, poor quality results in higher maintenance and warranty charges due to rejection of work during construction and resulting rework -and- rejection of shop drawings resulting in extra time, cost and delay. Correct Answer- true Organizational quality assessment can be determined by evaluating customer satisfaction and the present quality management system. Correct Answer-true A ________ ___________ is used in construction to represent a process in sequential order such as the process for casting concrete. Correct Answer-flow chart in construction projects covers all activities performed by the builder team, subcontractors, and inspections to ensure that the project fully satisfies the Correct Answer-Quality assurance owner Some of the best-known organizations that produce standards for construction are: Correct Answer-American Society for Testing and Materials (ASTM) American Society for Heating, Refrigerating, and Air-Conditioning Engineers (ASHRAE) National Fire Protection Association (NFPA) Who is responsible for auditing a company's implemented quality program to determine acceptability to predetermined standards in order to obtain national certification (such as ISO certification). Correct Answer-External third-party auditor from the accreditation board
are documents used to define acceptable conditions or behaviors and to provide a base line for assuring that conditions or behaviors _____ the acceptable criteria. Correct Answer-standards meet Performance of construction projects can be evaluated: Correct Answer-Only after it is completed and placed in operation A detailed safety plan is part of the construction project quality plan documentation. Correct Answer-false According to Chung, "a building is of good quality if it will function as intended for its design life". Correct Answer-true Some objectives of monitoring and control are to: Correct Answer-Report necessary detailed information Provide an organized means of converting data Human Resource Management (HRM) can be defined as: Correct Answer-policies, practices, and systems that influence employees' behavior, attitude and performance The HR department is solely responsible for: Correct Answer-outplacement, labor law compliance, record keeping, testing, unemployment compensation, and some benefit administration Employee retention within construction companies is critical when considering potential HRM solutions. Correct Answer-true
Successful people learn how to: Correct Answer-manage stress communicate with others The quality of relationships at work and in personal life influences each other. Correct Answer-true During the ________________________, managers and advisors started making an effort to become more sensitive concerning the needs and treatment of employees. Correct Answer-human relations movement According to Mayo and Roethlisberger, _____________________________are generally most important in motivating workers to increase productivity. Correct Answer-social motivators/ needs (emotional factors, personal satisfaction, and recognition from management) What is the greatest challenge for construction companies? Correct Answer-Top performing key employee attraction and retention What is the first step in human resource planning? Correct Answer-The assessment of current and future business needs During job evaluation and analysis, it is important to determine why people are leaving a company so that action can be taken to retain them. Correct Answer-true The environment on every construction project is different and these physical and emotional factors affect the human side of project management. Correct Answer- true
What is the premise of the Pygmalion Effect? Correct Answer-The phenomenon where others' expectations of a person or team affect their performance, a powerful secret weapon. Without even realizing it, we can nudge others towards success Some key components of emotional intelligence include: Correct Answer-Self- awareness of moods emotions and needs and their impact on others Self-management of one's emotions and ability to act with honesty and integrity Having empathy for others A positive attitude can enhance our enjoyment of work, allow us to be more creative, better motivated and helpful with our co-workers. Correct Answer-true Companies that encourage positive attitudes contribute to: Correct Answer-Less turnover higher productivity less absenteeism and tardiness Happier people have better _____ health, work _____, and are more socially involved. Correct Answer-physical harder, more According to Pearson, some keys to happiness include: Correct Answer-working hard at what you enjoy appreciating the joys of day-to-day living being fair, kind and helpful while trusting others
Helping achieve personal satisfaction Standard to indicate a satisfactory job What are some guidelines or steps for setting goals? Correct Answer-Formulate specific goals Formulate concise goals Formulate realistic goals Formulate goals for different time periods Regarding the development of self-discipline, it is recommended to formulate a personal mission statement, identify role models (mentors), develop goals for each task, and develop action plans to achieve goals and search for pleasure within the task. Correct Answer-true The McClelland and Atkinson model of motivation has identified three (3) important social motives which are: Correct Answer-Need for affiliation, achievement, and power An individual with a need for _____________tends to set challenging goals, take moderate risks and seeks/desires frequent and specific feedback, chooses experts over friends which results in being more effective as a manager. Correct Answer- achievement People with the need for ___________are concerned with trying to regulate others' lives by acting as a mentor to selected individuals. These individuals can be effective agents of change and are often tense and susceptible to stress. Correct Answer-power
Regarding needs and motives, people with a strong _____________value "office gang" membership, co-workers as an important part of life and prefer to work in teams. Correct Answer-affiliation According to the McClelland-Atkinson Model, a ___________management style is effective in crisis situations or when specific procedure must be followed. Correct Answer-coercive The ___________________management style is ineffective when the manager is not viewed as the expert. Correct Answer-authoritative The __________________management style believes direction and supervision are not necessary after trust is established. Correct Answer-democratic The ____________________management style views their job as helping subordinates to improve performance and is effective when performance goals are clear. Correct Answer-coaching _____ is a function of communication and the persuader's _____ affects his/her ability to persuade. Correct Answer-persuasion credibility The ultimate goal of persuasive communication is to ____________________________________. Correct Answer-effectively communicate a standpoint or position Correct Answer effectively change a behavior or cognition interject an opinion within a conversation
Ethics is defined as ____________. Morals pertain to ___________________. Correct Answer-discipline dealing with what is good and bad and with moral duty and obligation; emphasizes the widely-shared communal or societal norms about right and wrong Regarding quality and ethics, Americans hold to a personal ethic that emphasizes honesty, person responsibility, tolerance, and good citizenship. Correct Answer- true Ethics is the standard by which Americans measure their own behavior and that of institutions. Correct Answer-true The Chicago Flood of 1992 revealed a dysfunctional local government infrastructure and lack of individual employee initiative, resulting in fundamental problems. These problems ultimately made it difficult for the government system to function properly. Correct Answer-false Regarding conflict, a dispute is a conflict that has progressed to the point that it takes on a formal and legal meaning. Correct Answer-true Key sources of conflict in construction projects can be when contract provisions are not written to protect all interests or has ambiguities and it is your responsibility to know the contract. Correct Answer-true Methods for diffusing conflict include: Correct Answer-Getting the conflict out in the open Identifying the real issues of the conflict Getting each party to clearly spell out their position Working towards agreement of each issue
Discipline that is overused remains effective, but a lack of discipline weakens your position as a supervisor. Correct Answer-false The first step of the discipline procedure is a written reprimand. Correct Answer- false The most critical element of the disciplinary process is communication with the employee. Correct Answer-false Regarding employment laws, regulations and policies: a trend in some laws indicates that supervisors and managers are being held personally responsible together with the company in cases of violation, especially in civil rights and accounting laws. Correct Answer-true Executive order 11246 requires employers with local and state contracts in excess of $50K to take affirmative action. Correct Answer-false The Vocational Rehabilitation Act of 1973 prohibits discrimination against handicapped individuals by employers with federal government contracts or subcontracts totaling $2500 or more. Correct Answer-true Title VII of the Civil Rights Act of 1964 states that most employers are prohibited from refusing to hire, discharging or other-wise discriminating against any individual in the terms and conditions of employment because of race, color, religion, sex (including pregnancy) or national origin. Correct Answer-true Effective relationships are products of: Correct Answer-Common goals and actions Caring and positive attitudes Effective communicating and understanding
