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Customer Focus and Technology in Manufacturing: A Comparative Analysis, Lecture notes of Abstract Algebra

Cavite State University (CSU)Abstract Algebra

Activity related to Strategic Cost Accounting

Typology: Lecture notes

2020/2021

Uploaded on 04/30/2021

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VIDEO #1: AMAZON CEO: FOCUS ON CUSTOMER IS KEY
Amazon CEO, Jeff Bezos said “focus on customer is key” as he promotes customer
service more than anything else. Customers love low prices & big selections, as well as fast
delivery and this will be true ten years to twenty years from now.
Amazon launched a new product, a lightweight Kindle fire tablets that cost way less than an
iPod.
Amazon – $139
Apple - $239
Amazon undercut all rivals by keeping the prices low. So they applied the same strategy
to their new tablet. Their approach is “premium products at a non-premium price”
They don’t try to make money when you buy the device but profit happens when you
use the device. It’s a very different approach unlike the others. Since most of the companies are
building quite a bit a profit into the sale of these devices. They also introduced a never-before
seen feature which is called mayday located at the top pane of the device which provides tech
support 24/7,which will show you a tech personnel or an adviser, that will instruct you and
even draw on your device to teach you what to tap and what to do. Bezos also said that, there’s
so many rooms for a lot of companies this arena (tech related and market competitions).
He later on bought a $250M worth of Washington Post (a newspaper business). He was
asked why and he answered “the Washington Post is an important institution and I am
optimistic about its future, it is a personal investment, I’m hopeful I can help from a dissonance
part by providing runway for them to do a series of experiments, and in part through bring
some philosophies we used to the Amazon to the post, because what work at Amazon is
focusing on the customer being putting customer first, which is easy to say and difficult to do. If
you are really customer centric then it is like being a host of the party, you are holding your
party for the guest”
Amazon stocks hit an all time high, as it poise being relevant to people’s lives as it works
to expand is popular “same day delivery” throughout their country. Because they know that
customers like their product fast and so they work on things that customers like.
PRICE
pf3
pf4

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Download Customer Focus and Technology in Manufacturing: A Comparative Analysis and more Lecture notes Abstract Algebra in PDF only on Docsity!

VIDEO #1: AMAZON CEO: FOCUS ON CUSTOMER IS KEY

Amazon CEO, Jeff Bezos said “focus on customer is key” as he promotes customer service more than anything else. Customers love low prices & big selections, as well as fast delivery and this will be true ten years to twenty years from now. Amazon launched a new product, a lightweight Kindle fire tablets that cost way less than an iPod. Amazon – $ Apple - $ Amazon undercut all rivals by keeping the prices low. So they applied the same strategy to their new tablet. Their approach is “ premium products at a non-premium price ” They don’t try to make money when you buy the device but profit happens when you use the device. It’s a very different approach unlike the others. Since most of the companies are building quite a bit a profit into the sale of these devices. They also introduced a never-before seen feature which is called mayday located at the top pane of the device which provides tech support 24/7,which will show you a tech personnel or an adviser, that will instruct you and even draw on your device to teach you what to tap and what to do. Bezos also said that, there’s so many rooms for a lot of companies this arena (tech related and market competitions). He later on bought a $250M worth of Washington Post (a newspaper business). He was asked why and he answered “the Washington Post is an important institution and I am optimistic about its future, it is a personal investment, I’m hopeful I can help from a dissonance part by providing runway for them to do a series of experiments, and in part through bring some philosophies we used to the Amazon to the post, because what work at Amazon is focusing on the customer being putting customer first, which is easy to say and difficult to do. If you are really customer centric then it is like being a host of the party, you are holding your party for the guest” Amazon stocks hit an all time high, as it poise being relevant to people’s lives as it works to expand is popular “same day delivery” throughout their country. Because they know that customers like their product fast and so they work on things that customers like. PRICE

VIDEO #2: SIX DIFFERENCES BETWEEN CUSTOMER-FOCUSED COMPANIES

AND OPERATIONS-FOCUSED COMPANIES

Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality, they are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from being anything more than just average or satisfactory. Here are a few observations of the differences between customer-focused companies versus operations-focused companies: Empowerment: A CUSTOMER-FOCUSED COMPANY empowers employees to make decisions that are for the benefit of the customer. They have guidelines versus rules and take the approach that if it isn't illegal, immoral, won't cost the company money (although sometimes that's still okay), and won't harm the company's reputation, then consider doing it to take care of the customer. The OPERATIONS-FOCUSED COMPANY requires a manager's approval for anything that is outside of their policies or typical way of doing business. Hiring: A CUSTOMER-FOCUSED COMPANY hires people who fit the culture, which means they have the personalities and core-values that align with the company's vision and mission. Certain jobs may require skill, but skill alone won't get the applicant hired. An OPERATIONS-FOCUSED COMPANY will hire for skill, filling a position with technical strengths. The applicant's personality may or may not fit with the corporate culture. Training: A CUSTOMER-FOCUSED COMPANY spends time and money training for soft skills such as relationship building and customer service. The company recognizes that it takes both, technical and soft skills, to break away from being average. The OPERATIONS-FOCUSED COMPANY spends most of their training dollars and time on technical skills and product knowledge. Leadership: The leaders of a CUSTOMER-FOCUSED COMPANY set the vision and mission of the culture, and then they lead by example. The leaders of an OPERATIONS-FOCUSED COMPANY sets the vision and mission of the culture, but sometimes will have the "Do as I say, not as I do" approach. Sometimes their behavior is incongruent with what they want to achieve, often leaving the employees confused and less than motivated. People First : The CUSTOMER-FOCUSED COMPANY knows the importance of putting people first -- specifically employees. They develop a culture of happy, engaged and fulfilled employees that deliver a better customer experience. Customers like this and continue to come back. An OPERATIONS-FOCUSED COMPANY develops a culture focused on systems, procedures and the bottom line. While this is important to any company's success, they miss the culture part of the equation. Customer Service: The CUSTOMER-FOCUSED COMPANY looks at customer service as a philosophy to be embraced by every employee of the company, recognizing that there are both external and internal customers. The OPERATIONS-FOCUSED COMPANY sees customer service as a department.

The large platform of the C7 allows you to work simultaneously with several trees. As you can guess, the use of these machines significantly increases the harvesting speed. The harvesting method is delicate so the quality of the fruit is not affected. AUTOMATIC FARM. The world's population is constantly growing, if you look at the reports of the United Nations Food and Agriculture Organization, you can find the following information by 2050, humanity should double food production otherwise there will simply not be enough food for everyone. Only machines can help increase production volume so drastically some engineers are already thinking about it. IRON OX is an American start-up whose specialists have created a fully automated farm in San Carlos California. Several robots were involved in the entire production cycle. The first robot picks up a tray of sprouted seeds and takes them to a special station. Here the robot arm classifies the seeds depending on their stage of growth to optimize the space allocated to them. In other words, the youngest plants are placed close to each other and the adult plants are then placed at a greater distance from each other. This classification allows the farm to be divided into areas where each plant receives the most appropriate care for its stage of development. In a nought point four hectare farm, the same number of plants that would fit on 12 hectares planted. The robots can also identify diseases of different crops as well as pests and to report to the humans. In the future, the expansion of robotic agriculture will not only increase production volumes, people also receive fresher food as they won't have to travel long distances from the farm to the shop, if it's located within a city. AUTOMATIC PAINTING ROBOTS , the latest technology to accelerate production that we'll show you today are designed to take automobile factories to a new level. These are special automatic painting robots, their work tool as a manipulator equipped with a sprayer on the end. As a general rule these machines are complemented with a painting system as well as a color change system. All these processes are controlled by a computer. The operator only monitors and controls the process. The technology shown has a number of advantages firstly the quality of the paint is much higher than manually. The robot applies the paint perfectly even over the entire surface, thus the robot does the job in less time than a person, not to mention the fact that human interaction with toxic paints is minimized.