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Paper about Professional Presence D024
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Establishing Professional Presence to Promote a Healthy Work Environment Reflection Paper Cherise K Pendleton Leavitt School of Health, Western Governors University D024: Professional Presence and Influence Savana Ayers November 30, 2024 Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
Establishing a Professional Presence to Promote a Healthy Work Environment Using Each SEI Power Skill to Manage Difficult Workplace Situations Self-awareness Healthcare is rewarding for most, but it can also be stressful. “Several systematic reviews have reported an association between burnout and patient safety outcomes with almost four times decrease in job satisfaction, three times increase in turnover and double patient safety incidents” (Knudsen et al., 2023, p. 1). When a healthcare worker uses strategies to be present at the moment and pay attention to all thoughts, feelings, and actions (mindfulness), they can more effectively care for their patients and navigate the workplace environment. One example of mindfulness practice is pausing to focus on a situation and how to prioritize based on their own needs as well as patients and other team members. Another effective example is slowing down and focusing on breathing, sensations, and listening to oneself. These behaviors help healthcare workers be more effective and consciously provide patient care while taking care of themselves. Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
interpersonal communication through active listening, constructive and respectful feedback, empathy, and positive nonverbal as well as nonverbal communication between employees and leaders. Executive Function Executive function is probably the first thing that comes to mind when I think of an effective healthcare worker. It involves more of the cognitive and higher-order mental processes that allow them to make and implement decisions about a patient’s care. We must be able to problem-solve and utilize not just our medical knowledge but be able to plan, meet goals, stay organized and keep track of time. Critical thinking, problem-solving, planning, and organizing are some of the skills we can prioritize and practice to keep patients satisfied and reduce stress ourselves. Social Awareness Being socially aware means that we are able to communicate and effectively implement strategies in many social contexts. Empathy is one of the most important components for healthcare workers and greatly improves patient satisfaction, compliance, and health outcomes. It is about being aware of others’ emotions and feelings and providing compassionate responses Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
while providing care. A good example would be the experience of a Cancer patient whose entire course of care is designed with attention to easy navigation of treatment with compassionate connections along the way. Empathy is so important that a patient may even change their provider if they feel they are uncaring (James, T, 2023). Using Social and Emotional Intelligence Power Skills to Achieve Results Achieving Professional Presence Using Two Power Skills Interpersonal communication and self-awareness are two power skills that influence professional presence I would use. A professional presence includes constructive behavior and a positive attitude and can influence healthcare outcomes. Exhibiting positive behaviors and attitudes like effective communication, empathy, teamwork, and problem-solving are key factors for the promotion of positive health outcomes and affect the patients and team members in a work environment. A health professional must be able to communicate effectively with their patients. Providing education and developing a plan of care that the patient understands and is motivated to comply with are essential skills for a provider. Empathy is another factor that patients look for in their health professional. Understanding and respecting people’s feelings, opinions, and experiences can help them provide appropriate care (Moudatsou et al., 2020). Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
Active listening is a key communication strategy that enhances mindfulness as well. Trust and rapport will grow when healthcare workers pay full attention to their patients and other team members. Active listening is especially helpful for healthcare workers to understand how someone feels, plus pertinent medical history. Achieving Positive Social Presence Using Two Power Skills Advanced practice nurses play a variety of roles and are often part of organizations and have a presence online. Setting boundaries and maintaining professionalism are significant parts of self- awareness in an online social presence. Online organizations like LinkedIn can communicate effectively with other professionals and be a great way to share experiences and knowledge and collaborate on projects. Communicating effectively and within the boundaries of employer policies is vital for maintaining a professional presence. Social presence can also be part of in-person social interactions where they can build trustworthy relationships with patients and team members by recognizing their own moods, behaviors and Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
nonverbal language like using eye contact when listening. Effectively sharing your own narrative helps to create a positive professional presence. Achieving a Culture of Joy Using Two Power Skills Interpersonal conflicts can happen in the healthcare work environment. Negative emotional reactions may affect team performance and even cause safety issues, but they also affect joy or satisfaction in the workplace. Resolving conflict to create a culture of joy includes self- awareness. Considering your emotions, behaviors, and thoughts and responding rather than reacting is vital in promoting workplace civility. Effective communication skills and concern for other team members can foster a sense of unity among coworkers. Supporting them when they have an extremely challenging situation with an attitude of teamwork can calm a stressful or negative situation. Implementing Strategies from the IHI Framework Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
Step 2 extends the conversation in Step 1. Ask staff what gets in the way of having positive experiences at work. Do they have little time for self-care activities like taking adequate breaks, for example? Ask what they appreciate or what they feel has been a “joyful moment.” It is important that staff feel their opinions are being heard and that the organization will work on areas they are concerned about. To empower employees, discuss what the staff themselves can do to address the impediments to joy also. Step 3: Systems Approach with Shared Responsibility Though the leaders have the biggest job in making a workplace joyful, everyone, including the staff, has a role to play. Using a systems approach to analyze pieces of the work environment, such as processes, culture, and individual roles, that affect some of the impediments to joy, is necessary to implement changes. For example, look at staffing ratios, work hours, psychological safety (admitting mistakes without retribution), skill development, workflow, and leader engagement. Step 4: Improvement Science to Test Approaches Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
Improvement science is part of the systems approach to implementing joy in the workplace in the IHI Model for improvement. Departments or units can set goals or benchmarks for progress in a specific area that needs improvement. An example would be to increase the number of employees who took a full, 30-minute, uninterrupted lunch break for one month. Leaders would make a point to ask each staff member if they had a break between 11 am and 2 pm each day, and offer someone to give them a break. In a follow-up survey, ask the staff if they felt the organization cared about their well-being and self-care. This simple test would create a format for addressing other problems in the unit. Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
Mahvar T, Mohammadi N, Seyedfatemi N, Vedadhir A. Interpersonal Communication among Critical Care Nurses: an Ethnographic Study. J Caring Sci. 2020 Mar 1;9(1):57-64. doi: 10.34172/jcs.2020.009. PMID: 32296660; PMCID: PMC7146730. Moudatsou M, Stavropoulou A, Philalithis A, Koukouli S. The Role of Empathy in Health and Social Care Professionals. Healthcare (Basel). 2020 Jan 30;8(1):26. doi: 10.3390/healthcare8010026. PMID: 32019104; PMCID: PMC O’Daniel M, Rosenstein AH. Professional Communication and Team Collaboration. In: Hughes RG, editor. Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); 2008 Apr. Chapter 33. Available from: https://www.ncbi.nlm.nih.gov/books/NBK Last updated 6/18/ Accessibility Review Completed and Approved for Distribution and Use.
