D024
Reflection: Mursion Simulation and Lessons Learned About Implementing Joy in the
Workplace
Department of Graduate Nursing, Western Governor’s University
D024 Professional Presence and Influence
Mursion Simulation
The learner utilized an immersive simulation program called Mursion to have a difficult
conversation between two members of an Emergency Department (ED) staff. The hospital’s
CEO recently announced a 10% reduction in workforce (RIF) throughout the system. This RIF
resulted in the ED’s pharmacy making the decision to no longer focus on medication
reconciliation and patient education. These duties now fell to the nursing staff, who were already
experiencing feelings of stress and burnout. The learner focused on the five power skills of
social-emotional intelligence (self-awareness, self-management, interpersonal communication,
executive function, and social awareness) during the difficult conversation.
The learner utilized an in-person meeting between Raymond, the nurse manager, and
Jenna, the PharmD. Raymond came to the meeting in an emotional state, while Jenna came to the
meeting very withdrawn. It was evident that Raymond did not think that the nursing staff should
have to take on the additional responsibilities from pharmacy. His rationale was that the nursing
staff was already overworked and stressed, and this would only add to that. While Jenna’s
emotions were not as evident, she also felt that her team was being stretched very thin. It was
important to be mindful during the conversation so that both parties felt that their concerns were
being heard and were valid. The learner practiced self-awareness by being patient while listening
to Raymond and Jenna.
