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SABRE GDS CERTIFICATION FINAL EXAM WITH 200
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Travel & Tourism / Global Distribution Systems / Hospitality Management /Airline Reservations and Ticketing and Travel Agency Operations. Document description: - Sabre GDS Certification covers: system navigation (SI/SO), flight availability (AV, line selection), PNR creation/modification (names, phone, received from, itinerary), ticketing (TTP, TKT, XCHG), queues (Q/xx, QCT, QNU), fares (WPNC, WPNCB), SSR codes (WCHR, KSML, PETC), OSI messages, non‑air bookings (CAR, HOTEL), encoding/decoding (CD), and Sabre Red Workspace. Practical command usage is emphasized. Question 1 A travel agent needs to access the Sabre GDS system at the beginning of their shift. They have been provided with a unique user ID and a password. What is the correct command to sign into the Sabre system? A) LOGIN B) HELLO C) START D) SI Correct Answer: D Rationale: The command to sign into Sabre is "SI" followed by the user ID and password (e.g., SI*userID/password). This is a fundamental entry- level command that every Sabre user must memorize, as it is the first step in accessing the GDS platform. The command "SO" is used to sign out of the system, not to sign in.
Question 2 A travel agent has completed their shift and wants to safely exit the Sabre GDS system to prevent unauthorized access to their workstation. What is the correct command to sign out of Sabre? A) SI B) SO C) EXIT D) LOGOUT Correct Answer: B Rationale: The command "SO" (Sign Out) is used to exit the Sabre system. "SI" is the sign-in command, while "EXIT" and "LOGOUT" are not standard Sabre commands for this purpose. Question 3 A traveler is planning a trip from Los Angeles (LAX) to New York (JFK) on August 15th. The travel agent needs to display flight availability between these two cities on that specific date. What is the correct command format? A) FL 15AUG LAX JFK B) AV 15AUG LAX JFK C) SCH 15AUG LAX JFK D) DISP 15AUG LAX JFK Correct Answer: B Rationale: The "AV" (Availability) command is used to display flight schedules and seat availability between cities. The standard format is AV followed by the date, origin city code, and destination city code. This is one of the most frequently used commands in Sabre for air booking. Question 4 A travel agent is trying to understand what a Global Distribution System (GDS) is and how it functions in the travel industry. The agent is
A travel agent is preparing to create a new booking for a customer who is traveling on a multi-city itinerary. The agent knows that all passenger information will be stored in a specific file within the Sabre system. What is the primary function of a Passenger Name Record (PNR) in Sabre? A) It stores aircraft maintenance records B) It contains passenger booking and itinerary details C) It calculates airline fuel consumption D) It manages airport security clearance lists Correct Answer: B Rationale: The PNR (Passenger Name Record) is a core record in airline reservation systems that holds passenger details, flight segments, ticketing status, and special service requests. It is an electronic file that serves as the central repository for all booking-related information. Question 7 A travel agent is reviewing Sabre GDS fundamentals. What does the acronym "PNR" stand for? A) Passenger Notice Record B) Passenger Name Record C) Passenger Number Record D) Passenger Navigation Record Correct Answer: B Rationale: PNR stands for Passenger Name Record. It is a digital record that contains all the information related to a passenger's booking, including names, itinerary, contact details, ticketing status, and special service requests. Question 8 A travel agent is inputting a customer's phone number into a PNR. The agent knows that there is a specific key or command used to enter phone numbers in Sabre. Which key is used to enter phone numbers?
A) Key 5 B) Key 8 C) Key 6 D) Key 9 Correct Answer: D Rationale: In Sabre, the key "9" is used to enter phone numbers. The format includes the phone number followed by a dash and the type (e.g., 9 226 626 8904 - CELL). This is one of the mandatory fields in a PNR. Question 9 A travel agent needs to enter the "Received From" field in a PNR to document who made the booking. This field is mandatory for every PNR in Sabre. Which key is used to enter the "Received From" field? A) Key 1 B) Key 6 C) Key 8 D) Key 9 Correct Answer: B Rationale: The key "6" is used to enter the Received From field. The format includes the initial of the person who booked it followed by ER (e.g., 6EH ER). This field is mandatory because it documents the booking source for accountability and tracking purposes. Question 10 Which organization originally developed the Sabre reservation system? A) Boeing and Airbus jointly B) World Tourism Organization C) American Airlines in collaboration with IBM D) International Air Transport Association (IATA) Correct Answer: C
rest of the PNR, making it easier to review or update contact details without viewing the entire record. Question 13 A travel agent notices that the AV command displays flight availability throughout the day. The agent is curious about the time range that AV covers by default. The AV command displays availability for which time period? A) Only morning flights (5:00 AM to 12:00 PM) B) Only afternoon flights (12:00 PM to 5:00 PM) C) Flights throughout the day, typically 5:00 AM to midnight D) Only red-eye flights (after midnight) Correct Answer: C Rationale: The AV command displays flights throughout the day, typically from 5:00 AM to midnight. If a specific time range is needed, the agent can request it using a slash followed by the time range (e.g., AV 15AUG LAX JFK/1P-5P). This flexibility allows agents to narrow down availability to specific travel windows. Question 14 A travel agent wants to display flight availability for only American Airlines on a specific route. The customer prefers to fly with American Airlines due to loyalty program benefits. What is the correct format to display availability for a specific airline? A) AV date origin destination /AA B) AV date origin destination AA C) AV AA date origin destination D) AA AV date origin destination Correct Answer: B Rationale: To display availability for a specific airline, the format is AV followed by the date, origin city, destination city, and then the airline
code (e.g., AV 15AUG LAX JFK AA). This filters the availability results to show only flights operated by the requested carrier. Question 15 A travel agent is working with a PNR and wants to ignore an action they just performed. What is the format to ignore an action in Sabre? A) IG B) I C) IR D) IC Correct Answer: B Rationale: The format to ignore an action in Sabre is simply "I". When entered, this command cancels or disregards the previous entry, allowing the agent to correct mistakes without affecting the PNR. This is a useful safety feature when learning the system. Question 16 A travel agent needs to change work areas in Sabre to enter the fare area (area F). What is the format to change work areas to enter area F? A) JF B) BF C) @F D) CF Correct Answer: C Rationale: The format to change work areas in Sabre to enter area F is "@F". Work areas in Sabre are different functional zones (e.g., availability, pricing, queues) that allow agents to perform specific tasks. The "@" symbol followed by the area code moves the agent into that specific work area. Question 17
A travel agent is working with a PNR and notices that one of the segments has a status of "HK". The agent wants to understand what this status means. Which status identifies a "Confirmed Segment" in Sabre? A) XI B) HX C) HK D) UN Correct Answer: C Rationale: The status "HK" (Held Confirmed) indicates that a segment is confirmed and held in the airline's system. Other common statuses include "HX" (cancelled by the airline) and "XI" (cancelled by the agent). Understanding segment status codes is essential for PNR management. Question 20 A travel agent notices that a flight segment in a PNR has a status of "HX". The agent wants to know what this status means. Which status identifies a "Segment Cancelled by Vendor"? A) HK B) XI C) HX D) UC Correct Answer: C Rationale: The status "HX" (Held Cancelled by Vendor) indicates that the airline has cancelled the segment. This is different from "XI" (cancelled by the agent). When a segment shows HX status, the agent must rebook the passenger on an alternative flight and may be entitled to compensation or reaccommodation. Section 2: Flight Availability & Booking (Questions 21–40) Question 21
A travel agent is booking a flight for a customer from Toronto (YYZ) to Vancouver (YVR) on November 10th. The agent wants to display availability for flights departing between 1:00 PM and 5:00 PM. What is the correct format to request this specific time range? A) AV 10NOV YYZ YVR/1300- 1700 B) AV 10NOV YYZ YVR/1P-5P C) AV 10NOV YYZ YVR T1300- 1700 D) AV 10NOV YYZ YVR TIME=1P-5P Correct Answer: B Rationale: To display availability for a specific time range in Sabre, the agent appends a slash followed by the time range using the 12‑hour clock with "A" for AM and "P" for PM (e.g., AV 10NOV YYZ YVR/1P-5P). This filters the availability display to show only flights departing within the requested window. Question 22 A travel agent wants to display availability for flights from London (LHR) to Paris (CDG) on the earliest flight of the day. The customer needs to arrive in Paris by 8:00 AM. What is the correct command format? A) AV LHR CDG 15DEC/E B) AV 15DEC LHR CDG/E C) AV/E 15DEC LHR CDG D) AV 15DEC LHR CDG A Correct Answer: B Rationale: The "/E" suffix added to the AV command displays the earliest availability (Earliest flights). The correct format is AV date origin destination/E. This command shows the earliest departures on the requested route, which is useful for customers needing to arrive early. This is a time-saving shortcut for agents. Question 23
class fares. Agents must understand these codes to price and book correctly. Question 25 A travel agent wants to check flight availability for a specific booking class (e.g., booking class Y for full‑fare economy). The agent has a customer who needs a fully refundable ticket that allows changes without penalty. What is the correct format to display availability for a specific booking class? A) AV 15MAR JFK LAX/C Y B) AV 15MAR JFK LAXY C) AV 15MAR JFK LAX/Y D) AV 15MAR JFK LAX YC Correct Answer: B Rationale: To display availability for a specific booking class, use the asterisk followed by the booking class code (e.g., AV 15MAR JFK LAXY). This filters the display to show only flights that have seats available in that specific class, which is helpful when a customer has a fare class preference or needs a specific type of fare. Question 26 A travel agent needs to sell a ticket on a flight displayed in the AV screen. The flight is on line 2 of the availability display. What is the command to sell (book) that specific flight? A) BK B) 2 (the line number) C) SB D) SL Correct Answer: B Rationale: In Sabre, to sell a flight from the availability display, the agent simply enters the line number of the desired flight. For example, typing
"2" selects the flight on line 2 and begins the booking process. This is the most common method of creating an itinerary segment in a PNR, reflecting the efficiency of the command‑based GDS environment. Question 27 A travel agent has selected a flight by entering the line number (e.g., "2"). What does the system do after the agent types this command? A) It immediately issues the ticket B) It adds the selected flight to the PNR as an itinerary segment C) It displays the fare rules for the flight D) It sends a confirmation email to the passenger Correct Answer: B Rationale: When a line number is entered from the availability display, the system adds the selected flight as an itinerary segment to the PNR in the workspace. The agent can then continue adding more segments or proceed to add passenger names, contact information, and other mandatory fields before ending the transaction. Question 28 A travel agent is booking a flight for a customer but mistakenly selects the wrong flight from the availability display. Before ending the transaction, what command can the agent use to delete the incorrectly selected segment from the PNR? A) X (eXtract) B) @ C) XI D) XC Correct Answer: C Rationale: The command "XI" followed by the line number (e.g., XI2) cancels and ignores a specific segment in the PNR. This removes the segment from the itinerary. When a segment is cancelled by the agent, it
the seats are confirmed with the airline. It is different from "HK" (Held Confirmed) but generally indicates a confirmed booking. Question 31 A travel agent adds a flight segment to a PNR and receives a message "NO SEATS AVAILABLE" for that flight. The customer wants to try to get on the flight anyway. What alternative status can the agent request for the flight segment? A) KK B) HL (Waitlist) C) HK D) UC Correct Answer: B Rationale: When a flight shows no seats available, the agent can request a waitlist status by entering "HL" after the segment. This places the passenger on the airline's waitlist. If seats become available later, the waitlisted segment may be confirmed automatically or manually by the airline. The agent should advise the customer of the waitlist status and suggest alternative flights as a backup. Question 32 A travel agent is booking a flight that requires an overnight stay (a layover exceeding a certain number of hours). The agent wants to ensure the PNR correctly reflects the overnight connection. What action should the agent take when selling the connecting flights? A) No special action is needed; the system automatically handles overnights B) Ensure the second flight is sold on the next calendar day's date C) Add a special service request (SSR) code OVNT D) Use the command "O/N" after the second flight Correct Answer: B
Rationale: When booking flights with an overnight layover, the agent must ensure the second flight segment is booked on the correct date (the following calendar day). The system does not automatically assume a change of date, so the agent must explicitly use the next day's date when selling the connecting flight. For example, selling a flight arriving on April 10 and departing on April 11 requires the agent to use "11APR" for the departure date. Question 33 A travel agent wants to check the schedule for a specific flight number rather than searching for availability between cities. The customer knows they want to fly on American Airlines flight 123 from Dallas (DFW) to London (LHR). What command displays the schedule for a specific flight number? A) AV DFW LHR/AA B) SK AA123/10DEC C) FLT AA D) SCH AA123 10DEC Correct Answer: B Rationale: The SK (Schedule) command displays the schedule and status for a specific flight number. The format is SK airline_code flight_number/date (e.g., SK AA123/10DEC). This command is useful when the customer already knows the flight number and only needs to confirm its operation, departure/arrival times, and current status. Question 34 A travel agent is selling a flight segment and wants to assign a specific seat for the customer during the booking process. After adding the segment to the PNR, what is the command to assign a seat assignment? A) SBOW B) 4SEAT 2A (or *SEAT 2A) C) ASSIGN 2A D) SELECT 2A
C) CT DFW LHR
D) MINCON DFW LHR
Correct Answer: B Rationale: The "CD" (Connection Data) command displays the minimum connecting time for a specific airport pair (e.g., CD DFW LHR). Sabre also provides a way to check connections automatically, but manually checking the MCT helps agents avoid booking illegal connections (i.e., connections that are shorter than the minimum allowed time). Different airlines may have different MCTs, and these times can vary based on terminals. Question 37 A travel agent is booking a flight that shows "SS" status in the availability display. What does "SS" mean? A) Standard Seat (confirmed) B) Schedule Suspended (flight not operating on that date) C) Special Service (needs assistance) D) Security Screening required Correct Answer: B Rationale: "SS" in the availability display stands for "Schedule Suspended" or "Service Suspended," indicating that the flight is not operating on that particular date. The agent must check alternative dates or airlines. Other common status messages in availability include "NS" (Not Scheduled), "CH" (Schedule Changed), and "XX" (No seats available). Question 38 A travel agent needs to book a flight for a passenger who is traveling with a service animal (a guide dog). What special entry must the agent add to the PNR to request this service? A) SSR PETC
B) SSR SVAN
C) SSR SEAT
D) SSR MEDA
Correct Answer: B Rationale: The SSR (Special Service Request) code "SVAN" (Service Animal) is used to request accommodation for a service animal. Different codes apply for different requests: "PETC" is for pets in cabin (on airlines that allow it), "MEDA" is for medical cases, and "WCHR" is for wheelchair assistance. The agent must use the correct SSR code to ensure the airline provides the required service. Question 39 A travel agent is booking a flight for an unaccompanied minor (a child traveling alone). The airline requires special handling and documentation for this service. What SSR code is typically used to request unaccompanied minor service? A) SSR CHLD B) SSR UMNR C) SSR ALNE D) SSR MINR Correct Answer: B Rationale: The SSR (Special Service Request) code "UMNR" (Unaccompanied Minor) is used to request unaccompanied minor service. This service typically includes escorting the child through security, to the gate, and onto the aircraft, as well as ensuring a responsible adult meets the child at the destination. The agent must add this code to the PNR and follow the specific airline's rules regarding UMNR age limits and fees. Question 40
