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Sales and Inventory System For
Claretian Communication
Foundation Incorporation, Thesis
of System Analysis and Design
a. business case - correct answerThe term ________ refers to the reasons, or justification, for a proposal. a. business case b. strategic planning c. SWOT analysis d. critical success factor a. case for action - correct answerThe ________ is a section of the preliminary investigation report that includes a summary of the project results and a specific recommendation. a. case for action b. systems request summary c. mission statement d. business case a. CRM - correct answer________ components can provide automated responses to sales inquiries, Web-based order processing, and online inventory tracking. a. CRM b. CASE c. EDI d. JIT a. EPOD - correct answerUsing ________ , a supplier uses RFID tags on each crate, case, or shipping unit to create a digital shipping list. a. EPOD b. EPC c. EDI d. JIT a. fact-finding - correct answerThe third step a systems analyst performs during a typical preliminary investigation is ________. a. fact-finding b. technical feasibility c. strategic planning d. SWOT analysis
a. feasibility study - correct answerA ________ examines operational, technical, economic, and schedule factors. a. feasibility study b. constraint c. business case d. mission statement a. fishbone diagram - correct answerA popular technique for investigating causes and effects is called a ________. a. fishbone diagram b. XY chart c. Pareto chart d. scatter diagram a. IT director - correct answerOn a systems review committee, the ________ usually serves as a technical consultant to ensure that committee members are aware of crucial issues, problems, and opportunities. a. IT director b. business analyst c. database administrator d. systems analyst a. strategic planning - correct answerThe process of identifying long-term organizational goals, strategies, and resources is referred to as ________. a. strategic planning b. SWOT analysis c. economic feasibility d. preliminary investigation a. Systems requests - correct answer________ are often aimed at improving service to customers or users within a company. a. Systems requests b. Constraints c. Findings d. Values a. tangible - correct answerA new scheduling system that reduces overtime is an example of a(n) ________ benefit. a. tangible b. nondiscretionary c. discretionary d. intangible
b. case for action - correct answerThe final task in the preliminary investigation is to prepare a report to management that includes an evaluation of the systems request, an estimate of costs and benefits, and a ________ , which is a summary of the project request and a specific recommendation. a. project scope b. case for action c. business case d. total cost of ownership b. Critical success factors - correct answer________ are high-priority objectives that must be achieved to fulfill the company's mission. a. Cases for action b. Critical success factors c. Values d. Business cases b. electronic product code - correct answerSome industry experts predict that bar code technology will be overshadowed in the future by ________ technology. a. just-in-time b. electronic product code c. electronic data interchange d. supply chain management b. False - correct answerProjects where management has a choice in implementing them are called voluntary projects. a. True b. False b. False - correct answerProjects where management has a choice in implementing them are called voluntary projects. a. True b. False b. False - correct answerThe first section of a typical preliminary investigation report is the case for action. a. True b. False b. False - correct answerThe letters SWOT stand for strengths, weaknesses, options, and threats. a. True b. False b. Internal factors - correct answer________ include the strategic plan, top managers, user requests, information technology department, and existing systems and data.
a. Nondiscretionary projects b. Internal factors c. External factors d. Discretionary projects b. IT department - correct answerSome companies still see the role of the ________ as a gatekeeper, responsible for screening and evaluating systems requests. a. consulting group b. IT department c. middle management team d. senior management team b. preliminary investigation - correct answerThe systems analyst conducts a ________ to study the systems request and recommend specific action. a. discretionary project b. preliminary investigation c. business case d. nondiscretionary project b. problem - correct answerWhen interacting with users, systems analysts should be careful in their use of the word ________ because it has a negative meaning. a. opportunity b. problem c. investigation d. dilemma b. project scope - correct answerDefining the specific boundaries, or extent, of the project is referred to as determining the ________. a. critical success factors b. project scope c. project creep d. constraints b. strategic plan - correct answerA ________ looks beyond day-to-day activities and focuses on a horizon that is three, five, ten, or more years in the future. a. business case b. strategic plan c. SWOT analysis d. critical success factor b. systems review committee - correct answerMany organizations assign responsibility for evaluating systems requests to a group called a. technical support group b. systems review committee c. systems analysts
b. Pareto chart c. fishbone diagram d. scatter diagram c. interview - correct answerThe ________ is the primary method of obtaining information during the preliminary investigation. a. survey b. documentation review c. interview d. data analysis c. mission statement - correct answerStrategic planning starts with a ________ that reflects the firm's vision, purpose, and values. a. case for action b. project scope c. mission statement d. business case c. nondiscretionary - correct answerAn example of a(n) ________ project is a system for the annual updates to payroll. a. tangible b. discretionary c. nondiscretionary d. intangible c. observed current operations - correct answerIf a systems analyst ________ during fact-finding, the results should be reviewed and key facts that will be useful in the feasibility analysis should be highlighted. a. conducted surveys b. conducted interviews c. observed current operations d. gathered cost and benefit data c. operational - correct answerAn evaluation of whether or not the new system will result in a workforce reduction is part of ________ feasibility. a. economic b. schedule c. operational d. technical c. opportunities - correct answerThe letters SWOT stand for strengths, weaknesses, ________ , and threats. a. offerings b. options c. opportunities
d. objectives c. Pareto chart - correct answerA widely used tool for visualizing issues that need attention is the ________ , which is drawn as a vertical bar graph. a. fishbone diagram b. scatter diagram c. Pareto chart d. XY chart c. prepare a report to management - correct answerThe final task in a preliminary investigation is to ________. a. complete a survey for management b. select a data sample for management c. prepare a report to management d. complete interviews with management c. project creep - correct answerIn order to avoid ________ , the project scope should be defined as clearly as possible. a. intangible costs b. constraints c. project creep d. intangible benefits c. scatter diagram - correct answerThe XY chart, sometimes called a(n) ________ , is a problem-solving tool. a. Ishikawa diagram b. fishbone diagram c. scatter diagram d. Pareto chart c. systems review committee - correct answerMany organizations assign responsibility for evaluating systems requests to a group called the ________. a. top managers b. technical support group c. systems review committee d. systems analysts c. systems review committee - correct answerThe IT director usually serves as a technical consultant to ensure that members of the ________ are aware of crucial issues, problems, and opportunities. a. discretionary project b. preliminary investigation c. systems review committee d. business case
d. discretionary - correct answerProjects where management has a choice in implementing them are called ________ projects. a. nondiscretionary b. intangible c. tangible d. discretionary d. economy - correct answerAn example of an external factor that affects corporate IT choices is the ________. a. strategic plan b. existing system and data c. IT department d. economy d. encryption - correct answerSome common security controls include various levels of user access, ________ , and passwords. a. XY charts b. CASE tools c. Pareto charts d. encryption d. gathered cost and benefit data - correct answerIf a systems analyst ________ during fact-finding, financial statements and impact statements should be prepared. a. conducted surveys b. conducted interviews c. observed current operations d. gathered cost and benefit data d. intangible - correct answerA user-friendly system that improves employee job satisfaction is an example of a(n) ________ benefit. a. tangible b. nondiscretionary c. discretionary d. intangible d. interview - correct answerThe ________ is the primary method of obtaining information during a preliminary investigation. a. survey b. operations observation c. documentation review d. interview d. JIT - correct answer________ inventory systems rely on computer-to-computer data exchange to minimize unnecessary inventory.
a. EPC b. CRM c. RFID d. JIT d. just-in-time - correct answerThe purpose of a(n) ________ system is to provide the right products at the right place at the right time. a. RFID b. electronic product code c. electronic data interchange d. just-in-time d. Microsoft Excel spreadsheet - correct answerAs a planning tool, some systems developers prefer to use a ________ because it is easy to display priorities and the relative importance of planning assumptions. a. Microsoft Word table b. text-based method c. CASE tool d. Microsoft Excel spreadsheet d. Operational - correct answer________ feasibility means that a proposed system will be used effectively after it has been developed. a. Technical b. Schedule c. Economic d. Operational d. Operational - correct answer________ feasibility means that a proposed system will be used effectively after it has been developed. a. Technical b. Schedule c. Economic d. Operational d. organization charts - correct answerDuring the third step of the preliminary investigation, a systems analyst should obtain ________ to understand the functions and identify the people to interview. a. surveys b. fishbone diagrams c. systems documentation d. organization charts d. schedule - correct answerThe decision to appoint a project manager is a choice that relates to ________ feasibility. a. economic
economic feasibility - correct answerMeans the projected benefits of a proposed system outweighs the estimated costs electronic product code - correct answerTechnology that uses RFID tags to identify and monitor the movement of products encryption - correct answerSecurity control that codes data to keep it safe from unauthorized users encryption - correct answerSome common security controls include passwords, various levels of user access, and _______, or coding data to keep it safe from unauthorized users. feasibility - correct answerThe first step in evaluating _______ is to identify and weed out systems requests that are not achievable. feasibility study - correct answerExamines operational, technical, economic, and schedule factors findings - correct answerThe ______ section of a typical preliminary investigation report contains the results of the investigation, including a description of the project's scope, constraints, and feasibility. fishbone diagram - correct answerAn Ishikawa diagram, which is a popular technique for investigating causes and effects, is also called a(n) _______. fishbone diagram - correct answerAnalysis tool that represents possible causes of a problem as a graphical outline intangible benefits - correct answerAdvantages that are difficult to measure in dollars but are important to a company intangible costs - correct answerCosts that are difficult to measure in dollars but are important to a company interview - correct answerPrimary method of obtaining information during the preliminary investigation Ishikawa diagram - correct answerAnalysis tool that is also referred to as a fishbone diagram mission statement - correct answerReflects a firm's vision, purpose, and values nondiscretionary - correct answerA type of project where management has no choice in implementing it is referred to as a(n) _______ project.
nondiscretionary projects - correct answerProjects where management has no choice in implementing them operational feasibility - correct answerMeans that a proposed system will be used effectively after it has been developed Pareto chart - correct answerSystems analysts may use a(n) _______, which is a widely used tool for visualizing issues that need attention. Pareto chart - correct answerWidely used tool for visualizing issues that need attention preliminary investigation - correct answerConducted to study a systems request and recommend a specific action project creep - correct answerProcess of projects expanding gradually without specific authorization project scope - correct answerDefines the specific boundaries, or extent, of a project scatter diagram - correct answerProblem-solving tool that is sometimes referred to as a XY chart schedule - correct answerWhen assessing _______ feasibility, a systems analyst must consider the interaction between time and costs. schedule feasibility - correct answerMeans that a project can be implemented in an acceptable time frame strategic planning - correct answerProcess of identifying long-term organizational goals SWOT analysis - correct answerExamines a firm's technical, human, and financial resources systems development - correct answerTypically starts with a systems request systems request - correct answerFormal way of asking for IT support and starting point for most projects systems request - correct answerThe starting point for most projects is called a(n) _______ , which is a formal way of asking for IT support. systems review committee - correct answerA(n) _______ evaluates systems requests at most large companies.
