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Salesforce User Experience (UX)
Designer Certification study guide exam
solution
SLDS - answer Salesforce Lightning Design System The four characteristics of a good Design System - answer 1.) Scalable 2.) Efficient 3.) Visually Cohesive 4.) Shared Design Guidelines - answer Patterns based on specific use cases Blueprint (as a Design Guideline) - answer Static, framework-independent, accessible HTML and CSS for UI elements such as checkboxes, page headers, and dynamic menus. Developers use blueprints to build components. Tokens (as a Design Guideline) - answer Named entities that store visual design attributes, used for maintaining a scalable and consistent UI The four principles of the Web Content Accessibility Guidelines (WCAG) - answer 1) Perceivable
- Operable
- Understandable
- Robust Accessibility Guidelines for Salesforce - answer All Salesforce applications strive to meet the WC3 WCAG 2.0 AA industry standard Design Tokens - answer The visual design atoms of SLDS (Specifically, named entities that store visual design attributes) Affordances - answer Parts of an element that people recognize and associate with the actions they can take (i.e Settings = Gear Icon, Email = Envelope) The six interaction states for which all designs must have specifications - answer 1) Default
- Focus
- Hover
- Disabled
- Pressed
- Active An example of a Macro-pattern - answer Creating a Record The most important relationship between two entities in System Design - answer Individual Elements and the overall User Experience Decorator - answer Used in Javascript to modify the behavior of a property or function
Lightning Web Components (LWC) - answer Stack of modern lightweight frameworks built on the latest web standards. DOM (Document Object Model) element created through reusable code and is used to generate a dynamic interface without using JavaScript Aura-Based Lightning Component - answer The type of component built using both HTML and Javascript The four SLDS Fundamental Elements - answer 1) Tokens
- Utilities
- Guidelines
- Blueprints Schema Builder - answer A SLDS tool that lets you visualize and edit your data model Master-Detail Relationship - answer A relationship type where one Object controls certain behaviors of another related descriptive Object Lookup Relationship - answer A relationship type where you can link Objects together to search for Related Items on another Object Standard Object - answer Objects that are Salesforce specific (i.e Account, Contact, Lead, and Opportunity) Custom Object - answer A type of Object you create to store information that is specific to your company or industry
Help Menu - answer Contextual Help Topics, Trailhead Modules, videos, and more items chosen by Salesforce. Mainly used in Troubleshooting for the end user Setup Assistant - answer Centralized list of Tasks designed to help Users onboard Organizations, Clouds, or Features Empty State Feature - answer A Salesforce Feature that replaces a blank section with instructions on next steps The four Declarative Components - answer 1.) Help Menu 2.) Prompts 3.) Field-Level Help 4.) Walkthrough The four Programmatic Components - answer 1.) Welcome Mat 2.) Popovers 3.) Empty State 4.) Setup Assistant Targeted Prompt - answer A prompt connected to a specific page element Docked Prompt - answer Stays in one place while User navigates the App. Used to display next steps or takeaways in last step of a Walkthrough Push Method in User Engagement - answer When a User doesn't seek help, but would benefit from assistance
Parallax Effect - answer A visual effect that adds the illusion of depth (Example: Webpage background moving slower than the foreground when scrolling) Macrointeraction - answer Higher-level tasks and the workflows to complete them (Example: The workflow to update a record page) Microinteraction - answer Individual, lower-level interactions and affordances (Example: The shape and placement of an edit button on a record page) Persona - answer Represents a group of users clustered based on shared behavior, motivations, goals, pain points, or other characteristics. "Capture a large number of users and highlight information about them" The Five W's of Personas - answer 1.) Who 2.) What 3.) When 4.) Where 5.) Why The five Sales Cloud Personas - answer 1.) Sales Leader 2.) Deal Closer 3.) Data Expert 4.) Pipeline Builder 5.) Trusted Advisor
The four Service Cloud Personas - answer 1.) Case Solver 2.) Expert Agent 3.) Team Leader 4.) Service Admin The five Marketing Cloud Personas - answer 1.) Marketing Manager 2.) Strategic Leader 3.) Marketing Specialist 4.) Designer-Developer 5.) IT Services The four Experience Cloud Personas - answer 1.) Site Users 2.) Community Manager 3.) Site Admin 4.) Site Builder Card Sorting Activity Method - answer Research tactic where participants organize topics on sticky notes into categories that make sense to them. Good for grouping things into categories (Example: items to go in a navigation menu) Contextual Inquiry Method - answer Research tactic involving studying/interviewing customers' use of a product at their place of work. Good for observing a participant in their own environment to better understand how they work
Goal-Gradient Hypothesis - answer The closer people are to completing a task, the faster they work toward completion Pareto Principle - answer The 80/20 Rule - 80% of consequences come from 20% of the causes
