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Download SALON AND SPA MANAGEMENT CH. 7, 8, 9, 10, 11, &12 EXAM WIH COMPLETE SOLUTIONS and more Exams Cosmetology in PDF only on Docsity!
The front desk associate's duties should be - ANSWER well-defined and known to everyone in the salon and spa Making all of the decisions for a salon and spa staff without asking for their input - ANSWER will cause the staff to resent you . Items that are rarely ordered for a salon and spa include - ANSWER styling chair back covers and magazine covers A front desk associate should be trained - ANSWER only in the areas that are part of the job description . Employees should be allowed to contribute to the decision - making process and the manager - ANSWER can still retain control over final decision making . Learn___ to perform the necessary functions of the software programs in your salon and spa . - ANSWER one way Computer software - ANSWER is computer programs that do specific tasks . Typically , front desk associates will leave a salon and spa - ANSWER after three to four years of employment . The is responsible for helping the staff succeed . - ANSWER salon manager The salon and spa owner and manager should - ANSWER coordinate the staff to work as a team. Internet in a salon and spa should be used - ANSWER for ordering and finding people looking for employment Why wouldn't you want to purchase an inexpensive washing machine ? - ANSWER It may not hold up to daily washings over a long period of time . The person who is responsible for getting people to work together to accomplish desired goals and objectives efficiently and effectively is the - ANSWER salon manager What is " working capital " ? - ANSWER change for the cash drawer A manager can best help a technician increase his or her average ticket by - ANSWER teaching them to educate the client . Helping your employees work together is - ANSWER called teamwork . Computer hardware - ANSWER is an object that is tangible such as a keyboard or display screen. What's stored in a" catchall drawer " ? - ANSWER a screwdriver , hammer , and measuring tape Cosmetics should be stored - ANSWER away from heaters and dryers , as many types spoil in heat . No supply shelf should be - ANSWER no more than 1 foot deep . when you consider a logo for your salon and spa, what should you consider? - ANSWER Whether or not it represents the level of professionalism in your salon and spa which of the following is an example of social networking site? - ANSWER Twitter The most important thing that sales promotions do is - ANSWER Draw people into a Salon and spa What can you do to remember details about client and improve your connections with them - ANSWER Record information about clients in the salon computer or on client cards If you would like to encourage first time, visitors to return to your salon, - ANSWER you may send them a direct mail piece, inviting them to return to the salon which of the following is a list of cyber platforms that allow promotional content to be available to customers 24/7 - ANSWER Blogs, podcast, pop-up ads, and chat rooms How much does it typically cost to host the website? - ANSWER anywhere from $4 to $50 per month What does a community welcome waggon do - ANSWER Welcome to new members to a community What is a good way to determine if your signage is effective - ANSWER Put yourself in someone else's shoes and drive or walk by the salon Why is it safe to assume that a distributor will not try to overstock you ? - ANSWER They want a long - term relationship with you and your salon, so it is in their best interest to give you good advice . It's a good idea to use _ each year for salon and spa promotions . - ANSWER a consistent template True retailing is about - ANSWER helping clients get what they want . How should the amount of product ordered be determined ? - ANSWER Order amounts should be based on the traffic flow of the salon and spa What best describes the main reasons clients come into a salon and spa for the first time ? - ANSWER the location and the appearance of the salon and spa and the marketing done for the salon and spa What is " merchandising " ? - ANSWER activities related to selling all goods , services , and retail items In most cases , product will be priced at the purchase price . - ANSWER twice What is a ™ bring - a - friend " promotion ? - ANSWER a free discount or free products to new clients and your clients who referred them Whatis " real profit " ? - ANSWER the amount of money left after all bills have been paid Why should a technician establish a time line with the client (i.e. , " When was the last time you received a facial ? " ) ? - ANSWER to focus the customer and get valuable information about his or her patterns What is the best incentive for salon and spa staff ? - ANSWER find out what motivates your staff specifically ; everyone is different When you choose which retail items you will sell in your salon and spa , which of the following questions will you NOT ask yourself ? - ANSWER What items are most likely to sell on clearance ? How can you create excitement at your staff meeting ? - ANSWER Have a guest stylist or teacher speak . What qualities should you look for when choosing a distributor ? - ANSWER Look for one that offers promotions and special deals . If you choose to sell a new type of merchandise in your salon and spa, - ANSWER remember that it will take time to build up a demand for new types of merchandise . Training aids received through electronic media - ANSWER can stimulate lively discussions in the salon and spa . If you are interested in finding information about employment services and continuing - education classes , contact - ANSWER cosmetology schools or your state board . If a salon and spa pays for special classes , - ANSWER the salon and spa can deduct it from its income tax as an expense . What are " CEU credits " ? - ANSWER continuing education classes How do specialized courses help your salon and spa ? - ANSWER It sets you apart from the competitors . The average client will stay with a technician for - ANSWER 3 to 5 years . What is the best way for people in the salon industry keep with the changing times and trends ? - ANSWER by seeking out educational resources CEUs are - ANSWER required by some states , but not all. If the technician pays for special classes , - ANSWER he or she will get a tax break . Salons and spas may use the schools for - ANSWER both employment and information about the industry . What kinds of classes can a technician complete through their local cosmetology school ? - ANSWER Permanent waving, hairstyling classes, and salon and spa management Interaction between two parties for mutual advantage is called - ANSWER reciprocity Why do technicians leave a salon and spa ? - ANSWER opening their own salon and spa, moving, and family What do clients look for from their technicians ? - ANSWER professional guidance Typically , businesses with are exempt from federal labor laws . - ANSWER Fewer than five employees Is it legal to ask an interviewee if they plan to have children ? - ANSWER No. That is an illegal question . Employer's can be sued for anything at any time provided the employee feels that some damage has been caused to him or her - ANSWER emotionally, physically, and financially Specific items that the State Board of Barbers and Cosmetologists regulate are known as - ANSWER rules and regulations . What is an employment contract ? - ANSWER an agreement stating that the applicant agrees to work for a company for a given amount of time for a given compensation equal to or significantly less than other employees Shoptalk is - ANSWER necessary and healthy . A term used to assign values to employees benefits - ANSWER Flex dollars You pay employees differently because they are of different levels . - ANSWER can Is it legal to ask an interviewee if they are married ? - ANSWER No. That is an illegal question. What's the goal of a job interview ? - ANSWER to build a friendly rapport with the candidate and discover important information about him Employee records applications and interview forms - ANSWER must be kept confidential . What act provides leave time to pregnant employees ? - ANSWER The Pregnancy Discrimination Act of 1978 As a booth-rental salon and spa , - ANSWER the salon manager is a landlord , not a business owner . What should a technician receive in the interview so that he or she understands from the beginning what the job entails ? - ANSWER a clear job description emphasizing selling retail items and add - on services What is meant by a pay plan that involves a" sliding percentage " ? - ANSWER After reaching a certain gross sales figure , the percentage increases for the next block of sales . When you I schedule your technicians ' vacations , you have to be sure - ANSWER that you have enough technicians to service your clients . What can help you decide what questions to explore more fully during the interview ? - ANSWER the application form The interview is atime for - ANSWER the interviewer to listen . Technicians in a booth rent - ANSWER make their own appointments . What is a" pension - type profit - sharing plan " ? - ANSWER a type of profit - sharing where payment is paid to a fund that is reinvested to produce income A profit - sharing plan - ANSWER is usually paid out when the employee leaves , dies , or retires . Employee rewards - ANSWER should focus on singling out good behavior , not bad . A marketing tool used by individuals to secure a new job ; contains summary of relevant job experience and education - ANSWER Resume A salon and spa manager should technicians to color their hair . - ANSWER encourage Technicians should - ANSWER have their hair done at the salon and spa. Visible tattoos and piercings - ANSWER may be required by policy to be covered up. Makeup by all female employees . - ANSWER should be worn Technicians paid on commission - ANSWER are paid a percentage of the service and retail sales they bring into the salon and spa. What is a compensation arrangement in which , in addition to salary , a percentage of the money made from the provision of services is given back to the cosmetologist as income ? - ANSWER Salary + Commission Always include in your newspaper advertisements for new technicians . - ANSWER your contact information A contract by which the landlord gives the tenant the use and possession of lands , buildings , property , and so forth , for a specified time and in return for fixed payments . - ANSWER Lease agreement. What will be the primary tool your accountant will use when counseling you on your finances ? - ANSWER the salon and spa's yearly reports Why would you want to collect a client's phone number at the time the appointment is made ? - ANSWER in case the technician is unable to make it to work for some reason If you should become unable to run the salon and spa , - ANSWER someone can use your yearly report to determine where you were heading and what to do in your absence . What is the best way to avoid making mistakes related to your bank deposits ? - ANSWER enter the deposit information in the computer accounting files immediately Appointment books should be boxed off in - ANSWER 15 - minute marks . What can the monthly salon and spa report forms provide an owner / manager ? - ANSWER a summary of weekly operations Why is it a benefit for employees that their employer withhold taxes from each check ? - ANSWER Technicians will not end the year owing the government additional income tax . 
