Download Service Now Certified System Admin 2026 and more Exams Information Technology in PDF only on Docsity!
1 /
ServiceNow Certified System Admin 2026
1. What are the different interfaces for accessing a ServiceNow instance?: 1) Now Platform User interface
2) Now Mobile App
3) Service Portal
2. What are the three components of the Now Platform User Interface?: 1) Banner Frame
2) Application Navigator
3) Content Frame
3. What are the components of the Application Navigator?: 1) All Applications
2) Favorites
3) Your History
4) Filter Navigator
4. Group: A collection of users who share a common purpose
5. Rol: A collection of permissions used to grant access to applications and other parts of the platform and assign security rights
6. Base system roles: System Administrators
Specialized Administrator Process User Approver Requester
2 /
7. Users are represented by a record on what table?: [Sys _User] table
8. Where can you locate product documentation?: docs.servicenow.com
9. What are the available options in the User menu on the banner frame?: 1) Profile
2) Impersonate User
3) Elevate Roles
4)Logout
10. What is a list?: A list displays a set of records from a table.
·Each row represents a record
·Each column represents a field
11. What role grant users the permissions to manage users, groups and roles?-
: user _admin
12. What are the components of the banner frame?: 1) Logo image
2) User menu
3) Global search
4) Connect Chat
5) Get help
6) Gear icon/Personalize instance settings
13. What are some common types of Interfaces?: Homepage List
4 /
20. What defines which fields appear in a list and the order of said fields?: View
21. When do you use the Layout configuration?: To configure a list layout to show or hide fields from a view and
change the list column order
5 /
22. What are the icons and functionalities all forms have in common?: 1) Form Context Menu
2) Manage Attachments
3) Show activity stream
4)Personalize form
5) More Options
6) Form UI actions
7) Next and previous record
23. What are some common field types for a form?: 1) Reference
2) Date/time
3) String (single-line text)
4) Choice (drop-down menu)
5) True/False ( check box)
24. What is an element used to display information that is not a field in the record?:
Formatter
25. What are the 2 ways to modify and design a form for all users?: Form Design Form Layout
26. What are the 3 main components of the form designer?: 1) Page Header
2) Field Navigator
7 /
·To increase user acceptance
34. What is a ServiceNow Task?: Is any record that can be assigned or completed by a user in ServiceNow
35. Which module displays a list of all active tasks assigned to you?: My work (requires the intel
role)
36. Which modules display a list of tasks assigned to a user group, but not yet assigned to
an individual?: My Groups Work
37. Which tool enables users to elaborate on a task real-time and links conversations to
records?: Connect chat
38. What do you do to receive notification when a record is updated?: Follow the record
39. User Presence: Facilitates synchronous collaboration within one record. Provides real-time editing (blue pulse icon)
40. What is the difference between Work notes and Additional Comments?: · Work notes are
visible to only those who can view the task
·Additional comments are visible to the customer (requestor)
41. What is the Activity Streamline Editor?: Heartbeat icon when in List view. Enables users to contribute to actual
work within a record without opening a form. You are able to update multiple active records without having to open a single record.
42. How can you use Visual Task Board (VTB)?: Use VTB is to create a personal to do list,
collaborate in real time with group members on assignments, and more. Is a landing page to preview and organize work.
43. Name the 3 types of Visual Task Boards: Freeform
Guided boards
8 / Flexible
44. How do you start a Visual Task Board?: navigate to self-service>Visual Task Board
- Virtual Task Boards consist of:: · Task Board Tools
Quick Panel
46. What is a notification?: Is a tool for alerting users when events that concern them have occurred through the following
methods: •E-mail •SMS •Meeting invitation.
47. What can trigger a notification?: · Record inserted or updated
·Event is fired ·A script
- Which three tabs are used to configure an e-mail notification?: · When to send the notification ·Who receives the notification ·What content is in the notification
- What is dot-walking?: gathers information from a series of tables through reference fields
- How is dot-walking used when configuring a notification?: Identify the recipient (e.g. User/Groups
in fields) Populate data in the notification (e.g.${number} or ${URI_REF})
·Lanes
·Cards
10 /
57. What are three ways of sharing a report with other people in the organization?: 1) Schedule
e-mail
2) Export to PDF
3) Publish
58. What should you consider when exporting a report to PDF and sharing the exported file?: ·
Information might be obsolete
·Access control is not enforced on exported data
