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Smartserve Certification Questions and
answers
You must be this old to sell alcohol - ANSWER: 18 Establishments that serve alcohol are required to also serve this - ANSWER: Food, non-alcoholic beverages This act determines who can sell, buy alcohol - ANSWER: Liquor License Act The Liquor License Act is issued by this group - ANSWER: Alcohol and Gaming Commission of Ontario This is a policy that means unfinished commercially made wine can be removed from premises by patron
- ANSWER: Take Home the Rest (THTR) Establishment must do this to THTR wine - ANSWER: Reseal partial bottle with cork flush with top THTR applies to only which type of alcohol - ANSWER: Wine This policy allows patrons to bring wine with them to restaurants - ANSWER: Bring Your Own Wine (BYOW) Restaurants can only sell alcohol bought from this - ANSWER: Canadian Government store Alcohol can only be sold and consumed here - ANSWER: Licensed areas Establishments cannot have a law requiring patrons to do this - ANSWER: Buy a minimum amount of drinks to enter
Servers cannot do this to slow down someone getting drunk - ANSWER: Water down drinks This is the only type of container shooters are able to be served in - ANSWER: Round-bottomed, self- supporting glasses. No vials or test tubes. Establishments must post signs warning about this - ANSWER: Fetal Alcohol Spectrum Disorder The law that dictates posting signs about FASD is referred to as this - ANSWER: Sandy's law Hours of operation for restaurants serving alcohol are - ANSWER: 11am-2am Hours of operation for restaurants serving alcohol on New Year's Eve are - ANSWER: 11am-3am Patrons have this long to finish drinks and leave after required final call - ANSWER: 45 minutes The AGCO does these 4 things - ANSWER: Regulates sale/service, reviews applications, issues endorsements, and inspects facilities Anywhere that isn't licensed, private, or a residence requires this to sell/serve alcohol - ANSWER: Special Occasion Permit These are the maximum fines/penalties - ANSWER: $100,000 plus 1 year ($250,000 for corp.) $200, plus 1 year for selling to minors ($500,000 for corp.) Servers have these 2 main responsibilities - ANSWER: Don't serve someone who shouldn't buy, Don't serve anyone intoxicated Servers/establishments have these rights - ANSWER: Deny entry, eject guests, refuse to serve Establishments cannot deny entry to - ANSWER: AGCO inspectors, law enforcements, firefighters, government inspectors
List some acceptable IDs - ANSWER: Ontario DL, Canadian Passport, Canadian citizenship card, Canadian armed forces ID, BYID card, Secure Indian status card, Permanent residence card Is Ontario Health card an acceptable form of ID? - ANSWER: It is usable at discretion of establishment - it can never be required These are the 4 verification steps with old-style ID - ANSWER: Photo matches, First letter of ID matches first letter of last name, DOB numbers all same thickness and color, Surface of card smooth with no raised areas These are the 5 verification steps on the front of the new-style ID - ANSWER: Raised lettering on DL #, secondary photo and signature bottom right, raised lettering on DOB, photo/signature imprinted on card surface, background has fine line This is the 1 verification step on the back of the new-style ID - ANSWER: Magnetic strip These are things to consider when assessing guest - ANSWER: Have they been drinking? What is their mood? Are they on drugs? These are things to consider when listening and observing guests - ANSWER: Tone of voice, volume, slurring These are things to consider when assessing guest body language - ANSWER: Slower, uncoordinated These are some questions to ask when assessing guests' conditions - ANSWER: Are they driving? Is there a designated driver? How are they what is their mood? After initial assessment of guest this must be done throughout visit - ANSWER: Keep communicating - continue to talk and assess often These are some methods to keep track of how much guests have had to drink - ANSWER: Use their tab, keep a separate tab for individual drink orderers, use separate glass for non-alcoholic drinks
Use this system to categorize guests for easy triage - ANSWER: Traffic light system Alcohol can take this long to hit the brain so guests must be evaluated often - ANSWER: 30 minutes Establishments need to have this code that they abide by for alcohol serving - ANSWER: Responsible Alcohol House Policy A responsible alcohol house policy must do these 2 things - ANSWER: Give clear and consistent guidelines to carry out philosophy, include a goal statement List some ways to slow service to a customer - ANSWER: Avoidance, prioritize other tables, offer water, distract with conversations, give bar snacks List some ways to stop service - ANSWER: Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice List the steps to prevent guest from driving away when drunk - ANSWER: Convince them not to, ask a sober companion to drive, ask for their car keys, call a cab If a guest refuses to avoid driving you must do this - ANSWER: Call police List the information you must get if a drunk drives away - ANSWER: Make/model of car, license plate #, Direction List some steps to take if it starts to get rowdy - ANSWER: Stop before it starts, talk to manager, move other guests away, call police Grocery stores can sell alcohol during these hours - ANSWER: M-Sat 9am-11pm Sunday 11am-6pm Manufacturer's onsite stores can sell alcohol during these hours - ANSWER: 9am-11pm
