Download SSA Training Academy 2026/2027 Exam Prep PDF with Solution and more Study Guides, Projects, Research Health sciences in PDF only on Docsity!
Terms in this set (71)
12 x 15 inches
Postal service employees operate under a mandate to protect and preserve the mail placed in its:
Custody
A violation of the security and sanctity of the mail is:
Failing to deliver the mail
Give this one a go later!
The maximum size for a flat-sized mailpiece is: 2
Postal service employees operate under a mandate to protect and preserve the mail placed in its:
3 One of the first things a customer noticesabout a SSA 4 The approach a SSA can use to engagecustomers
Don't know?
Press any key to continue Continue
The first opportunity for a sales and services associate to start the customer experience on a positive note is to:
Deliver a first impression
The type of communication that can enhance or contradict a message is
Nonverbal communication
The approach a SSA can use to engage customers
Agist
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service?
Instills customer confidence
Successful sales transactions occur when the Sales and Services Associate (SSA):
creates repeat, loyal customers
What is the most positive way to impact customer perception of the Post Office?
Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches:
Every address in the nation six days a week.
Nonmachinable surcharges are applied to First- Class letters when the item is:
polybagged or polywrapped.
The minimum size of a postcard is the same size as a:
letter
In order for a postcard to be mailed, it must be: rectangular
The maximum size of a flat is 15 inches long, ____ inches high, and .75 inches thick.
Proper design and construction of a mailpiece which conformsto minimum and maximum mailing standards ensures:
mailability
Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing helps to protect:
Revenue generation
A letter that is square instead of rectangular is considered:
Nonmachinable
Nonmachinable letters are processed: manually
Preferred services that usually offer the customer the best value is:
Priority Mail Express and Priority Mail
A Priority Mail Express customer is entitled to a refund if the item was:
late
What is the most secure service that the Postal Service offers?
registered mail
First-Class Mail® consists of greeting cards, statements, bills, and:
business documents
Any mailable item weighing _ or less can be sent first class mail
13 oz
The maximum length and girth for Priority Mail® is:
If a customer receives damaged or missing contents, a claim must be filed no later than
Restricted Delivery Service ensures that mail is delivered only to a
specific adressee
which premium service for individuals or companies offer more pickup times
caller service
which free service is available for customers that normally receive 50 letters or more
firm holdout service
an optional, free daily preview of mail pieces to be delivered is called
informed delivery
what form would a customer fill out to have their mail permanently forwarded to a new address
change of address form
premium forwarding service offers residential customers the option of having their mail reshipped to them temporarily for
12 months
the lost or stolen money order list is found in the postal bulletin
registered mail can be insured up to 50,
Packages bearing a DOT limited quantity can be shipped by
ground advantage
firearms, intoxicating liquors, and cigarettes are categorized as
restricted matter
failure to comply with the bsa could result in fines of more than
50,000 per day per incident
the customer can request cashback of up to 50
all postal products and services can be purchased by credit card except
money orders
the best time to complete form 8105, suspicious after customer leaves
advance deposits must be remitted before excessive cash builds up
ps form 8105 a must be filled out when 3000 or more in money orders
a unit where each ssa is assigned stamp stock and is accountable for any losses
individual accountability
the three major sections on 1412 receipts, stamp accountability, disbursements,
the purpose of form 1412 receipt controls
designed to assist a ssa in performing their job directives
a weekly publication designed to streamline communications between headquarters and the retail unit
retail digest
if a customer needs more info on business mail, the ssa should direct them to
postal explorer
