Structural Analysis and guidance, Cheat Sheet of Structural Analysis

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Business

Dataset: Banking

industry

G r o u p 4 : t e a m m e m b e r s

N g u y ễ n P h ú K h á n h

P h a n Đ ứ c Đ ă n g D ư ơ n g

N g u y ễ n Tấ n A n h H u y

Đ ă n g Vă n H u y

2

What is core business process

• (^) A core business process is described as the smallest number of distinct tasks that must be accomplished

to ensure output consistency regardless of hardware, software, people, resources, or performance.

Anything can be added to make a core process more efficient once it has been developed, but nothing

should be eliminated. When a fundamental business process requires certain tasks to be completed in a

specific order, this must be reflected in the execution. Similarly, whatever step involved in completing a

task must be reflected in its implementation.

Banking activities

Banking activities are the business of regularly providing one or several

operations such as receiving deposits, granting credit, providing payment

services through accounts.

• (^) Cash receiving activities
• (^) Credit granting activities
• (^) Activities of providing payment services through accounts:
• (^) Lending activities

Business process management in banking

• (^) Human and system processes
• (^) Business rule engines
• (^) Business activity monitoring

Flowchart for banking system

What is supporting processes

• (^) is performed to maintain integrity of the product or service developed by “primary processes” as well as it ensures that products and processes comply with predefined provisions and plans.

Goal of supporting process in a bank

• (^) Reduction in employee workload
• (^) Reduction in the cost and time for completing tasks
• (^) Increased operational agility and flexibility
• (^) Fosters customer trust and loyalty
• (^) Enhanced customer experience
• (^) Improved regulatory compliance

Robotic Process Automation in Banking The BFSI sector is implementing RPA and AI technologies to improve the efficiency and productivity of banking workflows. Here is a list of banking processes that can be automated through RPA:

• (^) Customer service:
• (^) Compliance management:
• (^) Credit card processing:
• (^) Credit card processing:
• (^) Know your customer (KYC):
• (^) Loan processing:
• (^) Fraud Detection:
• (^) Report automation:
• (^) Account closure:

Compare the types of support available for business decision-making at varying levels within an organisation (P2)

What is Decision-making?

• (^) Decision making is the process of deciding on something important, especially within a group of people or an organization. It can be defined as perceptual process that leads to a choice of action among several options.
• (^) Decisions play an important role in defining both the management and the organization. A decision can be described as a purposefully selected course of action from a range of investment options to achieve the organizational or managerial goals. Decision making is a continuous and indispensable stage in the management activities of any organization or business. The decision is made to sustain all of the organization's business and operations. Decisions are made at consecutive levels to ensure the fulfillment of business goals. In the decision-making process, wisdom is involved.

Transaction Processing System (TPS)

• (^) Transaction processing systems are used to record day to day business transactions of the organization. They are used by users at the operational management level.
• For example, banks that give out loans require that the company that a person works for should have a memorandum of understanding (MoU) with the bank. If a person whose employer has a MoU with the bank applies for a loan, all that the operational staff has to do is verify the submitted documents. If they meet the requirements, then the loan application documents are processed. If they do not meet the requirements, then the client is advised to see tactical management staff to see the possibility of signing a MoU.
• (^) Examples of transaction processing systems include:  (^) Point of Sale Systems – records daily sales  (^) Payroll systems – processing employees salary, loans management, etc.  (^) Stock Control systems – keeping track of inventory levels  (^) Airline booking systems – flights booking management

Management Information System (MIS)

• (^) Management Information Systems (MIS) are used by tactical managers to monitor the organization's current performance status. The output from a transaction processing system is used as input to a management information system.
• For example, input from a point of sale system can be used to analyze trends of products that are performing well and those that are not performing well. This information can be used to make future inventory orders i.e. increasing orders for well-performing products and reduce the orders of products that are not performing well.
• (^) Examples of management information systems include:  (^) Sales management systems – they get input from the point of sale system  (^) Budgeting systems – gives an overview of how much money is spent within the organization for the short and long terms.  (^) Human resource management system – overall welfare of the employees, staff turnover, etc.

Difference between Transaction Processing System(TPS) and Management Information System (MIS) and Decision Support System (DSS)