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Chapter 2 Consumer Protection This Chapter is divided Into four parts: A. Alms and objects of the Consumer Protection Act B, Definitions of Important terms used In the Act C. Consumer Protection Councils and Rights of Consumers D. Consumer Disputes Redressal Agencies (Consumer Courts). A. AIMS AND OBJECTS OF THE CONSUMER PROTECTION ACT In the olden days, the application of the Latin maxim, ‘Caveat Emptor (Let-the-buyer beware) had severely restricted the rights of a consumer. and What ls “cave had put him at the mercy of the seller. However, inthe course of time, several emptor"? exceptions-to.the.maxim_were-recognised, which had the effect of curtalling @ mar the impact of this rule on the hapless buyer. At the same time, the need to BU. = protect the consumer-was widely felt,_as more and more unscrupulous traders. > bs hen N ~ a and service providers, armed with market knowledge and mantpulation skills, May exploited the gullible consumer. _y “(rusty wg Ppl eartly a eo costly bed POE In India, the problem Is that the consumer.is explgited not only by the . private enterprise — but even by government enterprises. |t is well-known that Indian consumers often prefer to suffer in silence rather than knock the doors of justice. The Indian consumer, tolerant as-he.is by.nature, has always been Write a short hesitant to move the courts of law for redressal of.his problems. Given the on pin , 0 conditions in which.civil courts function, he is not desirous of spending more — time in the courtroom.than in his office or place of business. He. has, therefore, B.U. Nov taken philosophical solace in the thought that, in India atleast, defective goods, Ma deficient services and misleading advertisements have become a part of his life. : — : A need was thus felt to enact a comprehensive_piece_ of legislation dedicated to thé protection of. the consumer-and.the.recagnition.of his rights. The_passing of the Consumer Protection Act filled_this lacuna in 1986 and made it possible for the country to reach the democratic goal of ‘Justice within reach’. The main object and purpose of this legislation is to render simple, Whats th inexpensive speedy justice through a three-tier system of quasi-judicial the machinery ict, state and national levels. The goal of the Actis to Protectior in with an instrument to fight restrictive and unfair trade BU ; indulged in by traders, defective goods and deficient services : " ‘to him day after day and his being lured by advertisements which are ! as misleading as they are attractive. 45 Scanned with CamScanner 
