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Chapter 1
1.0 Introduction
The restaurant ordering system allows the user to order the food themselves, provided with good and easy to use Graphical User Interface. System is designed to update all other modules almost instantly and is suitable for commercial use. And would be a convenient for restaurants, get information fast and accurately. Furthermore, there would be consistent operations and procedures to lighten the load for the staff and likewise, enhance customer service. Nowadays, machines replace the work intended for humans primarily to lessen man power and also to eliminate human error. During the latest decade there has been a quick development in companies’ use of information technology. This creates a great demand to centralize and has a well-developed internal organization to handle the administration support/service and to provide the organization to continuously improve its service level, flexibility and expertise to meet or exceed the customer’s expectation.
1.1 Project Overview
Ordering is a process of the customers specifying what they want, so that the order can be recorded by using a note, form, computer system and many others, followed by passing it to the relevant department for processing and finally delivery of the services or products to the customers based on the order. An ordering system is referred as a set of detail methods that is being used in handling the ordering process Food ordering can be computerized or done manually. A computerized ordering system or more often known as Ordering Management System (OMS) can be defined in several ways. An ordering management system is a computer software system used in a number of industries for order entry and processing. To discover information about this project, it is planned to having visits to the restaurant for observing the current ordering system. Besides that, browsing restaurant official websites is a must. Browsing through those websites can help to gather some information, such as, about the restaurants promotions, available foods and the prices. A research on food ordering system is considered to get better understanding about the system. This can be done by reading through the journals and articles. Nevertheless, reviewing up-to-date documentation such as restaurants menu and receipts will also be included in the plan.
1.2 The Problem Domain
1.2.1 Statement of the Problem
The basic problem in the food service industry are not realizing efficiencies that would result from better applications of technology in their daily operations. Every restaurant has counter where you can place your order and then make the payment. So every restaurants needs an employee for taking the order and processing the payment food restaurant will be equipped with a user-friendly touch screen, a credit/debit card reader, and software for completing the process at the backend. For this system there will be a system administrator who will have the rights to enter the menu with their current prevailing prices. He/she can enter anytime in the system by a secured system password to change the menu contents by adding or deleting an item or changing its price. Now when the customer enters the restaurant, he will place his order with the help of the touch screen using the intuitive graphical user interface, right from the selection of language till the payment confirmation. He will select from the food options according to his choice and the system will display the payment amount he has to make once he has finished with his order. He will have the option of paying the bill by cash, debit card or a credit card. The user will slide his card and the system will check for the validity of the card and the payment will be made. A receipt will be printed containing the order number and the order will be sent in the kitchen for processing.
1.3 Objectives of the Project
Objectives The general objectives of the study is to develop a reliable, convenient and accurate Ordering System. The study has the following specific objectives: To develop a system that will surely satisfied the customer service. To design a system able to accommodate huge amount of orders at a time.
Projects should involve the main activities associated with the design and implementation of a software engineering system: requirement analysis, specification, design, implementation, testing, evaluation, documentation and maintenance. At the end of the project the group/individual must be able to certify that he has met all the requirements that we are mentioned by the client and a client certification letter should be part of the project. PROJECT ADVISER Choosing an adviser is one crucial part of developing a system. Having said that, the group had a hard time arguing who fits the position and may eventually help us making this study into reality. GROUP COMPOSITION The researchers is composed of five (5) members that designated to different roles as a Project manager, Business analyst, System analyst, Document specialist and Lead programmer. Each role has its different responsibilities.
1. Project manager - is the person responsible for accomplishing the project objectives within the constraints of the project. He/she plans how to use the project resources, controls and monitors the time schedule, estimated cost of the project, the work progress, work completed and other project specific information. He/she is also responsible for the outcome (success or failure) of the project. 2. Business analyst - is someone who analyzes the business flow to best fit the developed system in the business requirements. 3. Document specialist - creates documents that communicate ideas and information effectively using both writing and technology.
4. System analyst - is the person who selects and configures computer systems for an organization or business. His or her job typically begins with determining the intended purpose of the computers. This means the analyst must understand the general objective of the business, as well as what each individual user's job requires. Once the system analyst has determined the general and specific needs of the business, he can choose appropriate systems that will help accomplish the goals of the business. 5. Lead programmer - works closely with business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with the organization's architectural standards. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software that is delivered on time and within budget. Makes recommendations towards the development of new code or reuse of existing code. What initiated the project. Could be: The purpose of Initiation is to begin to define the overall parameters of a project and establish the appropriate project management and quality environment required to complete the Development of the Project initiated a pivotal starting point for the project establishing the project definition that will serve as the foundation for all future efforts. The completion of this process is marked by the Meeting of the group, in which the Project Manager presents the Project Charter Successful projects begin with a detailed project definition that is understood and accepted Current relevant institutional gaps. a. Current relevant institutional gaps. Using of the Tablet the order must be faster and less worry This will minimize the number of employees at the back of the counter .The system will help to reduce the cost of labor .The system will be less probable to make mistake, since its a Tablets. This will avoid long queues at the counter due to the speed of execution and number of optimum screens to accommodate the maximum throughput. The system will be available 24 hours.
for the first time in the second quarter of 1998. This is the opportunity to join the thriving food service industry in the Philippines.
1.4 Significance and Scope of the Project
The significance is an integrations of different operation ordering, pricing & billing system the customer input orders directly into the tablet with communicates the customer order to the kitchen food and drink order data entry display running total of purchase on screen then directly the order in the system to be fasted the work using of a tablet. To provide better menu information for customer.
Scope
The study has conducted at Max’s Restaurant in Sm North Edsa. The system will use Computerized Ordering System. The system view a notification that the order has been received based on the requirement of the system. Orders received will go to inventory system monitor the products. The system will have the database that stores all the order information of the customer. Security Structure Strong Username and Password Create a username that is at least 20 alphanumeric characters and combine it with symbols. The only symbols allowed are. (Dot), - (dash) or _ (underscore). Must not begin with any symbols. Must not end with any symbols. Must not include consecutive symbols. Keep your user information private. Do not share it with anyone and do not leave it written down in plain sight. Make your password at least 20 characters in length. Password MUST include at least 1 UPPERCASE alphabetic character, 1 LOWERCASE alphabetic character and 1 numeric character. Use a combination of uppercase and lowercase letters (Aa–Zz), numbers (0–9),
and symbols (@ # $ % ^ & * ( ) _ + | ~ - = ` { } [ ] : ; " < >? ,. /). The symbols that are NOT allowed are \ (back slash) or "(quotes). Use a password that is easy for you to remember but difficult for others to guess. System Back-up and System Restore The files can be saved on a USB flash drive, CDs, DVDs, or a hard drive. Open Backup and Restore by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Backup and Restore. In the left pane, click Create new, full backup. To restore your files, click Restore my files. To restore the files of all users, click Restore all users' files. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Access to the system Only the Administrator has an account on the system that can edit, modify, add, view menu and view reports. Waiters/waitresses also have an account that can only view menus to take the customer orders. While the employees in charge in the cashier can also access the system for payment. The manager can also view menus, view reports and monitor restaurant functions. Information about the order The proposed system is a software solution for users to easily add and take orders. When the new orders come in, some general information about the new order will be inputted such as item from the menu, the price of each item, table number, time and date. Restaurant order will be a good solution for faster communication between the client and the server. Safe, secured and reliable system The system is free from risk of possible file loss and will have backup files, so that the important data’s were safe. The system is also free from risk of being intercepted by unauthorized persons because before gaining access in the system, it is required to log onto the system by entering username and alphanumeric password.
1.5 Documentation of Existence and Seriousness of the problem
Max’s Restaurant Process Figure 1.5.3. Process Model This diagram shows the Process Model of the existing system. 1.5.4 Data models of these existing system MAX’S Restaurant Waiting for the assistanc Endorse assistanc Waiter Repeating of orders 11- minutes of serving All credit cards are They give time for preparin g and getting orders They give water for waiting Bill with the senior citizen discount (10%)
Figure 1.5.4. Data Model This diagram shows the Data Model of the existing system. Customer Customer ID Customer LastName Customer FirstName Customer Address Customer Contact No. Transaction ID Transaction User Transaction Date Transaction Detailed Order ID Order Date Order Item Order Price Order Discount Order Quantity Transaction Order Employees Employee ID Employee Name Employee LastName Employee FirstName Employee Address Employee Contact No. Category ID Category Name Categories Product ID Product Name Product Quality Product Quantity Supplies Stock Product Employee Customer
