Mursion Reflection Essay
Western Governors University
Mursion Reflection Essay
A. Evaluation of SEI Power Skills
Social-Emotional Intelligence power skills are more important than most professionals
realize. During this simulation, those skills were put to the test. It was my job to utilize those
skills as I navigated through an interprofessional conflict between the Emergency Department
nurse manager, Raymond, and Jenna, the Emergency Department pharmacy manager, who
recently underwent a mandated 10% reduction in their workforce. The topic of discussion was
medication reconciliation and education processes falling onto the nursing staff responsibilities
after being a historical part of the pharmacy roles. Medication reconciliation is more than just
getting a list of the patients' home medications. It involves that list as well as the physician
orders and making sure everything jives, making certain to provide the patient with the correct
medications within all transitions in the hospital [CITATION Ins21 \l 1033 ]. It was clear that
active listening was needed to help resolve the conflict between the managers. Utilizing self-
awareness during this simulation was key to identifying their emotions and of course my own.
By allowing both managers to speak openly about this issue, I was empowered to use this skill to
my advantage. It helped me be more mindful of their concerns and showed them that I had
compassion, empathy, and patience as their concerns were important to me too.
Self-management was utilized for goal setting with both departments. We discussed
setting time aside within the next week, on a slower day, to minimize further strain on the
departments with the already short staffing issues, to have a staff member from each department
shadow someone in the other to give them both perspective as to what each department was
responsible for. With both of the managers having a responsibility to others, it was necessary for
