Technical and Vocational Livelihood, Cheat Sheet of Technology

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TVL

HOME ECONOMICS

MODULE 1

HOUSEKEEPING

The Role of the Housekeeping Department

LESSON 1

The Housekeeping Department is responsible for the daily and periodic cleaning of guest's rooms; and in most cases, public areas. This department has in its care, linen and furnishings, carpets and furniture, beds and bedding, and sometimes laundry work for guests and the department. The housekeeping department must maintain high standards of housekeeping practice, or the guests will not be satisfied. Working in Housekeeping is a very specialised and important job. You are not just a number among many individuals; you are part of an organisation. The efficiency of the Housekeeping staff contributes to the success of the whole hotel, equally with the staff of the Kitchen, Restaurant or Reception. The reputation and success of any hotel depends upon the efficiency and contribution of its entire staff, especially the people who deal with the guests. The Executive Housekeeper This is the person overall in charge of the housekeeping department in a medium to large hotel, and will report directly to the general manager or to the Rooms Division manager.

• Train Housekeepers and Housemen for maximum productivity and standards of efficiency.
• Submit performance appraisals periodically for each staff under his / her control.
• Check all safety systems on the allotted floors.
• Liaise with security on security aspects on guest floors.
• Account for movement of linen from his or her floors.
• Prepare housekeeping occupancy lists for front Office.
• Check all maids’ carts to ensure it is well stocked with linen and supplies and as per standards stipulated. • Follow upon maintenance orders sent to Engineering. Public Area attendant This person keeps all lobbies and public facilities (such as lobby restrooms, telephone areas, the front desk and offices) clean and tidy. Duties and responsibilities:
• Cleans and maintains all lobbies and public restrooms
• Sweeps carpets
• Empties ashtrays and rubbish bins
• Polishes furniture and fixtures
• Vacuums and polishes elevators
• Keeps the front of the hotel free from trash Linen and Uniform Attendant This person is responsible for storing and issuing uniforms, bed linen and table linen. He or she also takes stock and maintains linen room supplies. Duties and responsibilities:
• Sorts items and counts and records number if items soiled
• Places linen and uniforms in containers for transport to laundry
• Examines laundered items to ensure cleanliness and serviceability
• Sends torn articles to the seamstress for repair

• Stores laundered linen and uniforms on shelves after verifying numbers and type of articles
• Issues linen and uniforms, which are both to be exchanged on a clean-for-soiled basis only
• Counts and records linen to fill requisitions The Room Attendant The Housekeeper/Room Attendant performs routine duties in cleaning and servicing guest rooms and bathrooms under the supervision of a housekeeping supervisor. Duties and responsibilities:
• Enters and prepares the room for cleaning
• Makes the bed
• Dusts the room and furniture
• Replenishes guest room and bath supplies
• Cleans the bathroom
• Cleans the closet
• Vacuums the carpet
• Checks and secures the room Housemen This person performs any combination of the following tasks to maintain guest rooms, work areas and the hotel premises in general in a clean and orderly manner. Duties and responsibilities:
• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, and shampoo machine
• Cleans rooms, hallways and restrooms
• Washes walls and ceilings, moves and arranges furniture and turns mattresses
• Sweeps, mops, scrubs, waxes and polishes floors
• Dusts and polishes metal work
• Collects soiled linen for laundry
• Receives linen supplies
• Stores linen supplies in floor linen closets

Access Rooms for Servicing