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TICO EXAMINATION SCRIPT 2025/2026 QUESTIONS WITH
SOLUTIONS GRADED A+
✔✔A Client Buys a Vacation Package from ABC Tours on May 1. The Departure Date Is June 15. ABC Tours Pays the Travel Wholesaler on May 8. On Which Date Must the Travel Wholesaler Produce the Tickets, Vouchers, Itinerary, and Other Related Documents for the Travel Agent? - ✔✔June 1 (14 Days Before Departure) ✔✔Which circumstance would NOT result in the travel agent offering a full refund or comparable alternative travel services? - ✔✔b. where the scheduled departure of any transportation is delayed or advanced by 12 hours or less ✔✔When a client is offered a refund or alternative travel services, what is the registrant NOT required to do? - ✔✔a. write to the Travel Industry Compensation Fund stating that no claim is pending ✔✔What is NOT part of the Travel Industry Compensation Fund? - ✔✔b. contributions from consumers ✔✔What could a client claim from the Travel Industry Compensation Fund? - ✔✔b. taxes paid on the travel services ✔✔What is the maximum amount payable if a claim is accepted by the TICO Board? - ✔✔a. $5,000 per person ✔✔Under the trip completion provision, where can Joe and Sally be returned? - ✔✔b. Toronto or Windsor ✔✔Why is TICO unable to assist tourists in a scenario involving John's walking tours? - ✔✔d. anyone selling guide services or sightseeing services in Ontario is exempt from registering with TICO ✔✔What must a person who has not registered with TICO provide according to Ontario Regulation 26/05? - ✔✔a. refundable security deposit of $10,000. ✔✔A man has violated the Travel Industry Act, 2002 by providing services as a travel agent without being registered. The penalty could be - ✔✔a fine of not more than $50,000 and imprisonment for a term of not more than two years less a day ✔✔The time limit for prosecuting offences under the Travel Industry Act, 2002 is no more than ___________ after the Director first becomes aware of the facts on which the proceeding is based. Fill in the blank with the correct answer from the following: - ✔✔two years
✔✔The landlord of the building where ABC Travel is located is planning a major renovation. ABC Travel is forced to find another location until the renovation is completed. What is ABC Travel's duty as far as TICO is concerned? - ✔✔the agency must inform TICO at least five days before the move ✔✔As defined in Ontario Regulation 26/05, a financial statement does NOT need to include - ✔✔the individual invoices sent to customers during a specific period ✔✔A trust account may NOT be used to - ✔✔borrow funds to keep the travel agency profitable if a customer is late in paying for a package tour ✔✔The amount of working capital required by a travel agency is based on which of the following? - ✔✔the agency's sales in Ontario during the previous fiscal year ✔✔All agencies are required to maintain business records. Which of the following does NOT fall under the category of business records? - ✔✔brochures that identify destinations and accommodations ✔✔ABC Travel Agency has been in business for two years. The owner informs TICO that he plans to stop maintaining a trust account. Under Ontario Regulation 26/05, can he do this? - ✔✔yes, if he provides security in lieu of trust accounting ✔✔When a consumer makes a complaint about a registrant to TICO, what will the Registrar do? - ✔✔attempt to mediate or resolve the complaint ✔✔The manager of ABC Travel is on holiday. At 10:00 a.m., a TICO inspector arrives to inspect the financial records. While the agency's staff know where the records are kept, they refuse to open the files, telling the inspector that the manager will be back in two weeks and the inspector will have to wait. According to Ontario Regulation 26/05, this is
- ✔✔an unreasonable request because the staff are required to assist the inspector ✔✔A TICO investigator arrives at ABC Travel Agency and sees someone inside taking files from the cabinets and burning them in a pail. Is the investigator allowed to do this?
- ✔✔Yes, exigent circumstances permit the investigator to enter and search the premises ✔✔If a person has defaulted on paying a fine for an offence, what can TICO do? - ✔✔Place a lien on real estate or personal property of the person in default ✔✔Which statement is NOT true about individuals selling travel services in Ontario? - ✔✔Successfully passing the TICO Education Standards Exam allows you to sell travel
✔✔When a customer is booking travel outside Canada, a travel retailer's invoice to a customer must indicate the travel documents that will be needed for which of the following? - ✔✔Each person for whom travel services were purchased ✔✔Which of the following invoice examples do NOT comply with TICO's requirements?
- ✔✔All of the above ✔✔When a consumer's claim against the Compensation Fund is denied by the TICO Board of Directors, they are entitled to a hearing before the License Appeal Tribunal as long as they mail or deliver a written request to the Registrar and the Tribunal within 15 days after being informed that their claim was denied. - ✔✔True ✔✔If a particular Ontario registered travel agency/website goes bankrupt, what is the maximum per person eligible claim amount from the Compensation Fund? - ✔✔$5, ✔✔When an Ontario registered travel agency/website has gone bankrupt, in which scenario would a consumer be reimbursed by the Compensation Fund? - ✔✔A package tour to the Rocky Mountains that was purchased by the consumer but was not provided to them ✔✔How often must a TICO registrant pay Compensation Fund contributions? - ✔✔Twice a year ✔✔Under what circumstance would a consumer have an eligible claim against the Compensation Fund? - ✔✔Consumer booked with an Ontario travel agency/website and paid with a future travel credit voucher ✔✔If a rental car company in Ontario goes bankrupt, does a customer in Thunder Bay have an eligible claim against the Compensation Fund? - ✔✔False ✔✔Has a registrant done something wrong if they use an outdated photograph of a resort on their website? - ✔✔Yes, because the photograph does not accurately depict the current condition of the resort ✔✔What is a registrant NOT required to do when offering a customer a choice of refund or alternative travel services? - ✔✔Write to the Travel Industry Compensation Fund stating that no claim is pending ✔✔What could a customer claim from the Travel Industry Compensation Fund? - ✔✔Taxes paid on the travel services
✔✔Which scenario would NOT result in a full refund or alternative travel services being offered? - ✔✔Where the scheduled departure of any transportation is delayed or advanced by 12 hours or less ✔✔In which scenario would a consumer be reimbursed by the Compensation Fund if a registered Ontario travel agency/website goes bankrupt? - ✔✔A package tour of the Canadian Rockies was purchased by a consumer from the bankrupt registered travel agency/website but not provided to them ✔✔Who is to blame for a consumer's dissatisfaction with a hotel due to construction noise? - ✔✔The registrant, who should have disclosed on its website information about construction or renovation of the property ✔✔What is the maximum penalty for a corporation that commits an offence under the Travel Industry Act, 2002? - ✔✔$250, ✔✔What must a travel agent inform a client of before booking? - ✔✔Any counselling fee charged ✔✔What is the purpose of the Travel Industry Act, 2002? - ✔✔To set down the rules under which travel retailers and travel wholesalers must operate in Ontario ✔✔What is the role of TICO in attempting to resolve disputes between consumers and registrants? - ✔✔TICO has the authority to impose a settlement in a dispute. ✔✔What is the responsibility of a travel agent when counselling or advising a client? - ✔✔Inform the client of any counselling fee charged ✔✔ TICO is funded by: - ✔✔Ontario registrants ✔✔TICO works with consumers to ensure that - ✔✔they are aware of their rights under Travel Industry Act, 2002 ✔✔TICO enhances industry professionalism in many ways, including - ✔✔maintaining an informative and up-to-date website ✔✔The registration and inspection of travel businesses in Ontario is conducted by - ✔✔the Travel Industry Council of Ontario (TICO) ✔✔The Travel Industry Act, 2002 defines travel agent as - ✔✔a person who sells travel services provided by another person
✔✔According to the Travel Industry Act, 2002, which of the following must be compliant with the Education Standards in a travel agency? - ✔✔b. all staff providing information about travel services to the public ✔✔What is the maximum penalty for a corporation that commits an offence under the Travel Industry Act, 2002? - ✔✔a. $250, ✔✔Which of the following must register under the Travel Industry Act, 2002? - ✔✔b. a travel agency in North Bay ✔✔"Sales in Ontario" refers to - ✔✔a. the amount paid to or through a travel agent or travel wholesaler for services sold in Ontario during a given period of time ✔✔When registrants provide a security deposit, how many annual financial statements must they file before being eligible to have the security deposit returned? - ✔✔d. two consecutive annual financial statements ✔✔ABC Agency Trust Account Use - ✔✔No, because only the general account can be used for operating expenses ✔✔Consumer Complaint Approach - ✔✔ABC Travel ✔✔TICO Dispute Resolution Role - ✔✔TICO has the authority to impose a settlement in a dispute. ✔✔TICO Complaints Committee Exclusion - ✔✔A registrant wishes to dispute a Notice of Proposal to Revoke Registration ✔✔TICO Enforcement Actions - ✔✔TICO can conduct a surprise raid on the person's home between 10:00 p.m. and 2:00 a.m. ✔✔Conviction Consequences - ✔✔Both a fine of up to $50,000 and imprisonment for a term of up to two years less a day ✔✔Restitution Definition - ✔✔Compensation ✔✔TICO Mission Statement - ✔✔Mission statement of TICO ✔✔TICO Delegation Source - ✔✔Ontario provincial government ✔✔TICO Mandate Collaboration - ✔✔The travel industry, the provincial government, consumers
✔✔The Best Description of Ontario's Travel Industry Act, 2002 is that it - ✔✔Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario ✔✔TICO Lays Charges After Discovering That a Man Has Been Selling Travel Services Without Being a Registrant or an Employee in a Registrant's Agency or Office. When the Man Sees His Name in the Newspaper, He Threatens to Take Legal Action Against TICO for Violating His Privacy. He Will Lose the Case Because - ✔✔Ontario Regulation 26/05 Provides That TICO's Registrar Must Make These Details Available to the Public ✔✔Who is the Statutory Director Appointed by? - ✔✔The TICO Board of Directors ✔✔Before Counselling or Advising a Client, a Travel Agent Must - ✔✔Inform the Client of Any Counselling Fee Charged ✔✔In the Travel Industry Act, 2002, the Term 'Representation' Refers to - ✔✔Presentations of Any Type, Including Oral, Print, and Electronic ✔✔According to the Travel Industry Act, 2002, a Travel Agent Does NOT Have to Inform a Client Before Booking - ✔✔That Some Days Can Be Cloudy, Even in a Sun Destination ✔✔ABC Travel Puts an Advertisement in the Newspaper That Announces a Package Holiday 'From $999 and Up.' TICO Would Not Consider This Acceptable Because - ✔✔The Regulation States That Consumers Must Know the Exact Cost of All the Travel Services Provided ✔✔A Couple Gives Their Travel Agent a Deposit for a Package Tour. They Obtain a Receipt from Her That Says, 'Balance of $500.00 Due on September 27, 2011.' The Agent Has Also Added the Comment, 'As Discussed, Some Charges Are Non- Refundable.' TICO Would View This Receipt As - ✔✔Inadequate Because, by Law, the Travel Agent Must Identify Charges That Are Non-Refundable ✔✔Betsy, the Travel Agent, Concludes the Sale with the Clients and Tells Them to Go to the Canadian Foreign Affairs Website to Find Out What Documents They Need. She Thinks That Canadians May Need a Visa for the Chosen Destination, but She Does Not Have the Website on Hand. Betsy's Advice Is - ✔✔Insufficient Because a Travel Agent Must Advise Clients About the Specific Travel Documents Needed
