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TICO General Questions Modules 3, Exams of Advanced Education

Walden UniversityAdvanced Education

TICO General Questions Modules 3TICO General Questions Modules 3TICO General Questions Modules 3

Typology: Exams

2023/2024

Available from 10/18/2023

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TICO Sample Exam
These are sample TICO questions to help you prepare for the upcoming TICO exam.
Please take the next 90 minutes to answer the following multiple choice questions compiled by
Buisness Travel Training.
1. Before counseling or advising a client, a travel agent must (1 point)
inform the client of any counseling fee charged
show a picture of the travel service being sold
advice the client of the need for a passport or visa
ask to make an imprint of the customer’s credit card
2. What is the definition for Travel Agent? (1 point)
A person who acquires rights to travel services for the purpose of resale
A person that operates a travel service for which they have ownership
A person who works from a location other than the registered office
A person who sells, to consumers, travel services provided by another person
3. Is the TICO registration number required to be printed on the invoice issued by the Travel
Agency or Wholesaler? (1 point)
no, as long as the agency or wholesaler is a registrant
no, the registration number is displayed at the agency
yes, if the booking is paid in full
yes, as per section 38 of the regulations
4. Sally Smith belongs to a travel program. She saves up her points for two years until she has
enough for a vacation package to a sun destination. The travel wholesaler noted in the
brochure that the trip was valued at $2,500.00. After Sally transfers the points to the travel
wholesaler, the wholesaler declares bankruptcy. Sally files a claim on the Travel Industry
Compensation Fund for $2,500.00. Would her claim be eligible for reimbursement? (1 point)
yes, because it is based on the stated value of the trip
no, because Sally did not actually pay money for the trip
yes, because air points are commonly used and have a monetary value
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TICO Sample Exam

These are sample TICO questions to help you prepare for the upcoming TICO exam. Please take the next 90 minutes to answer the following multiple choice questions compiled by Buisness Travel Training.

  1. Before counseling or advising a client, a travel agent must (1 point) inform the client of any counseling fee charged show a picture of the travel service being sold advice the client of the need for a passport or visa ask to make an imprint of the customer’s credit card
  2. What is the definition for Travel Agent? (1 point) A person who acquires rights to travel services for the purpose of resale A person that operates a travel service for which they have ownership A person who works from a location other than the registered office A person who sells, to consumers, travel services provided by another person
  3. Is the TICO registration number required to be printed on the invoice issued by the Travel Agency or Wholesaler? (1 point) no, as long as the agency or wholesaler is a registrant no, the registration number is displayed at the agency yes, if the booking is paid in full yes, as per section 38 of the regulations
  4. Sally Smith belongs to a travel program. She saves up her points for two years until she has enough for a vacation package to a sun destination. The travel wholesaler noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the points to the travel wholesaler, the wholesaler declares bankruptcy. Sally files a claim on the Travel Industry Compensation Fund for $2,500.00. Would her claim be eligible for reimbursement? (1 point) yes, because it is based on the stated value of the trip no, because Sally did not actually pay money for the trip yes, because air points are commonly used and have a monetary value

no, because travel wholesalers are not covered by the Compensation Fund

  1. What does TICO stand for? (1 point) Travel Income Council of Ontario Travel Industry Act, 2002 Travel Industry Council of Ontario Travel Industry Council of Ottawa
  2. Mr. White is planning a business trip to Tel Aviv in the next upcoming weeks. He wants to leave Toronto on Thursday, so he has Friday to recover from his long haul flight. On Saturday he will go to the National Bank to do business and return home on Monday. What must the travel agent advise Mr White? (1 point) Banks in Tel Aviv are closed on Saturday Mr. White needs to go online to see what travel documentation is required Mr. White might want to convert his money today because the exchange rate is low Mr. White should pack sunscreen as he is traveling to a desert
  3. Who appoints the Registrar? (1 point) Provincial Government Registrants Federal Government TICO Board of Directors
  4. Claimants who wish to appeal a Board decision are entitled to a hearing before the Tribunal as long as they mail or deliver a written request to the Registrar and the Tribunal within (1 point) 10 days after being informed that their claim was denied 15 days after being informed that their claim was denied 20 days after being informed that their claim was denied 5 days after being informed that their claim was denied
  5. The phrase "to promote a fair and informed marketplace where consumers can be confident in their travel purchases" is the: (1 point) mission statement of the Ministry of Government and Consumer Services
  1. Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were “perfect.” The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When the travel wholesaler declared bankruptcy and the Blacks’ trip was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he charged as a destination specialist. What will TICO do? (1 point) accept the claim because Joe dealt with the suppliers in good faith and the service fee was part of the travel service package Refuse(rechazar) the claim because the Compensation Fund does not cover service fees accept the claim because the Compensation Fund covers service fees refuse the claim because it was illegal for Joe to charge a service fee in the first place
  2. Which one of the following circumstances would NOT result in the travel agent having to offer the client a full refund or comparable alternative travel services? (1 point) where a contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by the GST or PST) where the scheduled departure of any transportation is delayed or advanced by 12 hours or less where the contract does not permit a price increase and the total price of the travel services is increased, whatever the amount or reason where a different cruise ship has been substituted
  3. Mr. and Mrs. Smith are planning their dream golf vacation. The resort they wish to stay at is holding the Pebble Beach Open Golf Tournament during the week they couple wants to travel. The travel agent is obligated to: (1 point) inform the client of this fact offer compensation for wrecking their dream vacation book the trip anyways and hope they might get in a couple rounds of golf keep it to themselves and hope the couple doesn’t complain
  4. A travel wholesaler can refuse to provide travel services if: (1 point) the customer has not paid a travel agent for the travel services the travel wholesaler has given tickets (or other documents related to the travel services) to the travel agent for distribution to the customer the travel agent has not yet paid the travel wholesaler for the travel services the travel agent has paid the travel wholesaler for the travel services
  1. Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from Toronto for a round-trip vacation package to Europe. When the supplier declares bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for each destination are approximately the same? (1 point) Toronto Toronto or Windsor Windsor Sudbury
  2. According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client before booking (1 point) that conditions at the destination may be different from those in Canada the total price of the travel services, including all taxes and service charges that a counseling fee is applied by the agent that some days can be cloudy, even in a sun destination
  3. The client must be advised of what two insurances? (1 point) Out of Province Health and Personal Liability Trip Cancellation and Life insurance Trip Cancellation and Out of Province Health Out of Province and Life insurance
  4. What is an Act? (1 point) Describes a particular set of rules Provides a guideline to the consumer Gives the government the power to make a law Provides a guideline to the registrant
  5. Which of the following is NOT part of the Travel Industry Compensation Fund? (1 point) contributions from registrants contributions from consumers recoveries of money paid from the Compensation Fund

no, the fund does not reimburse consumers for car rental agencies yes, because the reservation was made through an Ontario registrant yes, the car rental agency should have notified the registrant of bankruptcy no, only the travel agency can make a claim through the Compensation Fund

  1. Clark booked a tour package to a country where all the banks and restaurants are closed on Saturday, and shorts and T-shirts are not allowed in any of the temples or palaces. What are the Travel Agent's obligations in these matters? (1 point) None because in this case they specifically asked to travel to this country and therefore it can be assumed they did their research. None, aside from explaining the travel documents needed for travel, Joe is not obligated to tell them anything. The Travel Agent is responsible for telling the clients about standards of service at the destination that may be different from Canada. The Travel Agent is responsible for telling the Clark's about the banks but not about matters that deal with eating in restaurants or how to dress when sightseeing. That is what guide books are for.
  2. Which of the following reasons can claims against the Compensation Fund for the non- provision of travel services be made? (1 point) the failure of an airline or cruise line end supplier travel services that the customer obtained with a voucher, certificate, coupon, or similar document that the customer did not pay for. counseling fees paid to a travel agent travel services that were to be received as a prize, award, or goodwill gesture
  3. The best description of Ontario's Travel Industry Act, 2002 is that it (1 point) outlines the rights of consumers sets down the rules under which travel retailers and travel wholesalers must operate in Ontario goes into detail to explain the content of related regulations provides guidelines to travel retailers and travel wholesalers about what must be included in vacation packages
  4. A registrant does NOT need to offer the customer the choice of a full refund or comparable alternative travel services acceptable to the customer for which of the following? (1 point) where the contract permits a price increase, the cumulative increase is less than 7% of the total price a different cruise has been substituted the accommodation has been changed where the contract does not permit a price increase and the total price of the travel

services is increased, whatever the amount or reason

  1. Are travel agents and travel wholesalers (registrants) entitled to make a claim on the Compensation Fund? (1 point) no, the fund is only for travel consumers no, they would need the approval of TICO yes, as long as they meet the requirements yes, the fund is there to support registrants
  2. A consumer selects a package tour from a travel wholesaler’s brochure. The hotel included in the package is some distance from town, which appeals to the consumer who wants a quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. Who is to blame for this consumer’s dissatisfaction? (1 point) the hotel, which should have cancelled all bookings during construction the travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property the woman, who should have more thoroughly researched the hotel before booking the construction company, which should have offered all the guests a set of ear plugs
  3. Can the Registrar act as a Director? (1 point) yes, because the Registrar must be responsible for all decisions made yes, because the Registrar is also the Chair of the Board of Directors no, because the Director supervises the duties of the Registrar no, because the Registrar supervises the duties of the Director
  4. After making a sale, a travel agent must promptly issue the customer a statement, invoice or receipt. If this document is prepared by hand, it must be: (1 point) pre-numbered (in consecutive numbers, such as 101, 102, 103, etc.) assigned a unique identifier assigned letters in alphabetical order pre-numbered (in random order, such as 115, 113, 120)
  5. A regulation in support of an Act describes... (1 point)

comprehensible, and prominent. All representations must include: (1 point) A base price, all fees, levies, service charges, and surcharges show a picture of the travel service being sold A base price, all fees, levies, surcharges and service fees do not need to be included A base price, Provincial Sales Tax (PST) and Federal Goods and Service Tax (GST)

  1. A client buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents for the travel agent? (1 point) June 1 (14 days before departure) May 24 (21 days before departure) June 8 (7 days before departure) May 22 (14 days after payment is received)
  2. All newspaper advertisements must include the following information: (1 point) business name, address, TICO registration number, deposit and final payment business name, address, and TICO registration number business name, and address business name, address, and TICO symbol
  3. Who is responsible for determining whether all or part of a claim is eligible for reimbursement? (1 point) TICO Board of directors Federal Government Travel industry Ontario Provincial government
  4. Peter purchases a round trip ticket through ABC Travel. On his date of travel, Peter arrives at the airport and discovers that his flight will be delayed for a few hours due to weather in his arriving city. Peter calls ABC Travel and the travel agent advises it is best for him to wait until the weather clears as that will be the first available flight. What the travel agent did was: (1 point)

correct, as per section 38 of the regulations incorrect, he should be compensated for the inconvenience incorrect, the agent should have offered a full refund correct however the agent should have offered a free upgrade

  1. ABC Travel puts an advertisement in the newspaper that announces a package holiday “From $999 and up.” TICO would not consider this acceptable because (1 point) the price should have been shown as $999.00 to prevent any confusion registrants are required to include PST and GST in the advertised price the Regulation states that consumers must know the exact cost of all the travel the advertisement did not specifically state whether the price is in Canadian or U.S. dollars
  2. When payment is collected from the client the amount will be placed in a (1 point) Trust Account Business Account General Account TICO Account
  3. A travel wholesaler or travel agent who has acquired the rights to travel services for resale must (1 point) have a verbal agreement with any supplier whose travel services the wholesaler or agent is reselling have advised TICO, in writing have a written agreement with any supplier whose travel services the wholesaler or agent is reselling. have included this information in all advertisement
  4. Which is NOT a Force Majeure? (1 point) Flood Hurricanes Riots Mechanica l
  5. Betsy, the travel agent, concludes the sale with the clients and tells them to go to the Canadian Foreign Affairs website to find out what documents they need. She thinks that Canadians may need a visa for the chosen destination, but she does not have the website