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TICO |\Practice |\QUESTIONS |\WITH |\
ANSWERS
TICO |\is |\funded |\by |\a. |\the |\Ontario |\government |\b. |\consumers |\c. |\Ontario |\registrants |\d. |\the |\Canadian |\travel |\industry |- |\CORRECT |\ANSWERS |\✔✔c. |
Ontario |\registrants TICO |\works |\with |\consumers |\to |\ensure |\that a. |\they |\are |\aware |\of |\their |\rights |\under |\the |\Travel |\Industry |\Act, |
2002 b. |\they |\take |\their |\vacations |\in |\Ontario c. |\the |\travel |\industry |\is |\promoted |\to |\consumers d. |\consumers |\receive |\the |\lowest |\price |\from |\travel |\agents |- |
CORRECT |\ANSWERS |\✔✔a. |\they |\are |\aware |\of |\their |\rights |\under |
the |\Travel |\Industry |\Act, |\ 2002 TICO |\enhances |\industry |\professionalism |\in |\many |\ways, including a. |\offering |\courses |\to |\travel |\counsellors |\to |\enhance |\their |\skill b. |\maintaining |\an |\informative |\and |\up-to-date |\website c. |\encouraging |\consumers |\to |\consider |\a |\career |\in |\travel
d. |\working |\with |\end |\suppliers |- |\CORRECT |\ANSWERS |\✔✔b. |
maintaining |\an |\informative |\and |\up-to-date |\website The |\registration |\and |\inspection |\of |\travel |\businesses |\in |
Ontario |\is |\conducted |\by a. |\the |\federal |\government b. |\International |\Air |\Transport |\Association |(IATA) c. |\the |\Ministry |\of |\Consumer |\Services d. |\the |\Travel |\Industry |\Council |\of |\Ontario |(TICO) |- |\CORRECT |
ANSWERS |\✔✔d. |\the |\Travel |\Industry |\Council |\of |\Ontario |(TICO) The |\Travel |\Industry |\Act, |\ 2002 |\defines |\travel |\agent |\as a. |\a |\person |\who |\owns |\and |\operates |\a |\travel |\service b. |\a |\person |\who |\sells |\travel |\services |\provided |\by |\another |\person c. |\a |\person |\who |\sells |\travel |\services |\to |\other |\travel |\agents |\and |
wholesalers d. |\a |\person |\who |\conducts |\sightseeing |\tours |- |\CORRECT |\ANSWERS |\✔✔b. |\a |\person |\who |\sells |\travel |\services |\provided |\by |\another |
person The |\Travel |\Industry |\Compensation |\Fund |\applies |\to a. |\Ontario |\consumers |\who |\purchase |\travel |\from |\any |\travel |
agency |\in |\Canada b. |\Manitoba |\consumers |\who |\purchase |\travel |\from |\an |\Ontario |
travel |\agency c. |\Manitoba |\consumers |\who |\purchase |\from |\a |\local |\agency |\that |
has |\a |\branch |\agency |\in |\Ontario
When |\a |\travel |\agent |\publishes |\a |\price |\in |\a |\tour |\brochure |\or similar |\representation, |\Ontario |\Regulation |\26/05 |\demands that |\he |\or |\she |\show a. |\Provincial |\Sales |\Tax |(PST) b. |\Goods |\and |\Services |\Tax |(GST) c. |\Harmonized |\Sales |\Tax |(HST) d. |\All |\taxes |\except |\PST, |\GST |\and |\HST |- |\CORRECT |\ANSWERS |\✔✔d. |
All |\taxes |\except |\PST, |\GST |\and |\HST The |\statement |\included |\on |\the |\customer's |\invoice |\says |\that price |\increases |\are |\permitted. |\The |\customer |\will |\have |\to |\pay |
more |\if |\the |\price |\is |\increased |\by a. |\7% |\after |\the |\customer |\has |\paid |\in |\full b. |\5% |\before |\the |\customer |\has |\paid |\in |\full c. |\10% |\before |\the |\customer |\has |\paid |\in |\full d. |\8% |\before |\the |\customer |\has |\paid |\in |\full |- |\CORRECT |\ANSWERS |
✔✔b. |\5% |\before |\the |\customer |\has |\paid |\in |\full Joe |\Smith |\purchases |\travel |\services |\from |\ABC |\agency, |\which |
includes |\a |\scheduled |\flight. |\Joe |\may |\be |\entitled |\to |\a |\full |
immediate |\refund |\or |\comparable |\alternative |\travel |\services |\if |\the |\scheduled |\flight |\is |\delayed |\by a. |\ 12 |\hours b. |\ 25 |\hours |\because |\of |\a |\severe |\snow |\storm c. |\ 25 |\hours
d. |\ 12 |\hours |\because |\of |\safety |\considerations |- |\CORRECT |
ANSWERS |\✔✔c. |\ 25 |\hours Whose |\responsibility |\is |\it |\to |\check |\that |\a |\client's |\accommodation |
is |\going |\to |\be |\in |\the |\same |\condition |\as |\when |\it |\was |\described |\to |
the |\client |\at |\the |\time |\of |\purchase? a. |\client b. |\Registrar c. |\registrant d. |\hotel |\supplying |\the |\accommodation |- |\CORRECT |\ANSWERS |
✔✔c. |\registrant Which |\item |\takes |\precedence |\over |\other |\claims |\on |\the Travel |\Industry |\Compensation |\Fund? |\Payments |\for a. |\immediate |\departure b. |\trip |\interruption c. |\trip |\completion d. |\a |\major |\event |- |\CORRECT |\ANSWERS |\✔✔c. |\trip |\completion Joe |\Smith |\purchases |\a |\package |\tour |\from |\ABC |\agency |\that includes |\a |\return |\economy |\flight. |\The |\airline |\end |\supplier becomes |\bankrupt |\during |\Joe's |\trip |\and |\he |\is |\stranded |\at |\the |
destination. |\He |\purchases |\a |\business |\class |\flight |\home |\and |\then |
makes |\a |\claim |\on |\the |\Compensation |\Fund |\for |\his |\trip |\completion |
expenses. |\Will |\his |\trip |\completion |\expense |\claim |\be |\successful?
According |\to |\the |\Travel |\Industry |\Act, |\2002, |\which |\of |\the |\following |
must |\be |\compliant |\with |\the |\Education |\Standards |\in |\a |\travel |
agency? a. |\all |\staff |\no |\matter |\what |\their |\role |\is |\in |\the |\agency b. |\all |\staff |\providing |\information |\about |\travel |\services |\to |\the |
public c. |\only |\the |\owner |\of |\the |\agency d. |\only |\the |\owner |\and |\the |\supervisor/manager |\of |\the |\agency |- |
CORRECT |\ANSWERS |\✔✔b. |\all |\staff |\providing |\information |\about |
travel |\services |\to |\the |\public What |\is |\the |\maximum |\penalty |\for |\a |\corporation |\that |
commits |\an |\offence |\under |\the |\Travel |\Industry |\Act, |\2002? a. |$250, b. |$50, c. |\two |\years |\less |\a |\day |\in |\prison d. |$50,000 |\and |\two |\years |\less |\a |\day |\in |\prison |- |\CORRECT |
ANSWERS |\✔✔a. |$250, Which |\of |\the |\following |\must |\register |\under |\the |\Travel |\Industry |
Act, |\2002? a. |\an |\end |\supplier b. |\a |\travel |\agency |\in |\North |\Bay c. |\a |\travel |\agency |\in |\Saskatoon d. |\an |\educational |\institution |\in |\Ottawa |- |\CORRECT |\ANSWERS |
✔✔b. |\a |\travel |\agency |\in |\North |\Bay
"Sales |\in |\Ontario" |\refers |\to a. |\the |\amount |\paid |\to |\or |\through |\a |\travel |\agent |\or |\travel |
wholesaler |\for |\services |\sold |\in |\Ontario |\during |\a |\given |\period |\of |
time b. |\the |\amount |\paid |\to |\travel |\agents |\only, |\for |\services |\sold |\to |
Ontario |\consumers |\during |\a |\given |\period |\of |\time c. |\the |\amount |\paid |\to |\travel |\wholesalers |\only, |\for |\all |\travel |
bookings |\originating |\in |\Ontario |\during |\a |\given |\period |\of |\time d. |\an |\annual |\list |\of |\travellers |\who |\booked |\through |\an |\Ontario- registered |\travel |\agent |\or |\wholesaler |- |\CORRECT |\ANSWERS |\✔✔a. |
the |\amount |\paid |\to |\or |\through |\a |\travel |\agent |\or |\travel |\wholesaler |\for |\services |\sold |\in |\Ontario |\during |\a |\given |\period |\of |\time When |\registrants |\provide |\a |\security |\deposit, |\how |\many |\annual |
financial |\statements |\must |\they |\file |\before |\being eligible |\to |\have |\the |\security |\deposit |\returned? a. |\none b. |\one |\annual |\financial |\statement c. |\two |\annual |\financial |\statements d. |\two |\consecutive |\annual |\financial |\statements |- |\CORRECT |
ANSWERS |\✔✔d. |\two |\consecutive |\annual |\financial |\statements ABC |\agency |\has |\been |\in |\business |\for |\six |\months. |\The |\advertising |\bill |\must |\be |\paid. |\Can |\ABC |\take |\money |\from |\the |\company |\trust |
account |\to |\pay |\the |\bill? a. |\yes, |\but |\only |\after |\money |\is |\transferred |\from |\the |\general |
account |\to |\the |\trust |\account
d. |\A |\complainant |\must |\fill |\out |\a |\complaint |\form |\and |\include |
information |\and |\supporting |\documents. |- |\CORRECT |\ANSWERS |
✔✔a. |\TICO |\has |\the |\authority |\to |\impose |\a |\settlement |\in |\a |\dispute. Which |\one |\of |\the |\following |\complaints |\would |\NOT |\be |\heard |\by |
the |\Complaints |\Committee |\of |\TICO? a. |\a |\registrant |\feels |\that |\he |\is |\being |\unfairly |\targeted |\for |\TICO |
inspections b. |\a |\registrant |\wishes |\to |\dispute |\a |\Notice |\of |\Proposal |\to |\Revoke |
Registration c. |\a |\consumer |\is |\unhappy |\with |\the |\action |\that |\TICO |\took |\against |
a |\registrant d. |\a |\registrant |\is |\dissatisfied |\with |\the |\services |\provided |\by |\TICO |
staff |- |\CORRECT |\ANSWERS |\✔✔b. |\a |\registrant |\wishes |\to |\dispute |\a |
Notice |\of |\Proposal |\to |\Revoke |\Registration If |\a |\person |\refuses |\to |\comply |\with |\the |\Travel |\Industry |\Act, |
2002 |\or |\Ontario |\Regulation |\26/05, |\TICO |\can |\take |\a number |\of |\actions |\to |\correct |\the |\situation. |\Which |\of |\the following |\would |\TICO |\NOT |\be |\able |\to |\do? |\a. |\apply |\to |\the |\Superior |\Court |\of |\Justice |\for |\an |\order |
|\directing |\the |\person |\to |\comply |\b. |\begin |\an |\investigation |\c. |\obtain |\and |\execute |\a |\search |\warrant |\d. |\conduct |\a |\surprise |\raid |\on |\the |\person's |\home |\between |\10:00 |
p.m. |\and |\2:00 |\a.m. |- |\CORRECT |\ANSWERS |\✔✔d. |\conduct |\a |\
surprise |\raid |\on |\the |\person's |\home |\between |\10:00 |\p.m. |\and |\2:00 |
a.m. Individuals |\convicted |\of |\an |\offence |\may |\face |\a. |\a |\fine |\of |\up |\to |$50, |\b. |\imprisonment |\for |\a |\term |\of |\up |\to |\two |\years |\less |\a |\day |\c. |\both |\a |\fine |\of |\up |\to |$50,000 |\and |\imprisonment |\for |\a |\term |\of |
up |\to |\two |\years |\less |\a |\day |\d. |\both |\a |\fine |\of |\up |\to |$250,000 |\and |\imprisonment |\for |
|\a |\term |\of |\up |\to |\two |\years |\less |\a |\day |- |\CORRECT |\ANSWERS |\✔✔c. |
both |\a |\fine |\of |\up |\to |$50,000 |\and |\imprisonment |\for |\a |\term |\of |\up |
to |\two |\years |\less |\a |\day Restitution |\refers |\to |\a. |\a |\duty |\b. |\a |\tax |\c. |\compensation |\d. |\court |\fines |- |\CORRECT |\ANSWERS |\✔✔c. |\compensation The |\phrase |"to |\promote |\a |\fair |\and |\informed |\marketplace |\where |
consumers |\can |\be |\confident |\in |\their |\travel |\purchases" |\is |\the a. |\mission |\statement |\of |\the |\Ministry |\of |\Consumer |\Services b. |\mission |\statement |\of |\TICO c. |\vision |\statement |\of |\TICO d. |\purpose |\of |\the |\Travel |\Industry |\Act, |\ 2002 |- |\CORRECT |\ANSWERS |
✔✔b. |\mission |\statement |\of |\TICO
TICO |\lays |\charges |\after |\discovering |\that |\a |\man |\has |\been |\selling |
travel |\services |\without |\being |\a |\registrant |\or |\an |\employee |\in |\a |
registrant's |\agency |\or |\office. |\When |\the |\man |\sees |\his |\name |\in |\the |\newspaper, |\he |\threatens |\to |\take |\legal |\action |\against |\TICO |\for |
violating |\his |\privacy. |\He |\will |\lose the |\case |\because a. |\Ontario |\Regulation |\26/05 |\provides |\that |\TICO's |\Registrar |\must |
make |\these |\details |\available |\to |\the |\public b. |\the |\Ministry |\of |\Consumer |\Services |\lays |\charges |\against |\illegal |
sellers |\of |\travel, |\not |\TICO c. |\no |\law |\says |\a |\person |\has |\to |\be |\registered |\to |\sell |\travel |
services |\in |\Ontario d. |\Ontario |\Regulation |\26/05 |\specifically |\states |\that |\no |\one |\can |
take |\legal |\action |\against |\TICO |- |\CORRECT |\ANSWERS |\✔✔a. |
Ontario |\Regulation |\26/05 |\provides |\that |\TICO's |\Registrar |\must |
make |\these |\details |\available |\to |\the |\public Who |\is |\the |\Statutory |\Director |\appointed |\by? a. |\the |\Registrar b. |\the |\Minister c. |\the |\TICO |\Board |\of |\Directors d. |\the |\Premier |- |\CORRECT |\ANSWERS |\✔✔c. |\the |\TICO |\Board |\of |
Directors Before |\counselling |\or |\advising |\a |\client, |\a |\travel |\agent |\must a. |\inform |\the |\client |\of |\any |\counselling |\fee |\charged
b. |\show |\a |\picture |\of |\the |\travel |\service |\being |\sold c. |\advise |\the |\client |\of |\the |\need |\for |\a |\passport |\or |\visa d. |\ask |\to |\make |\an |\imprint |\of |\the |\customer's |\credit |\card |- |
CORRECT |\ANSWERS |\✔✔a. |\inform |\the |\client |\of |\any |\counselling |\fee |\charged In |\the |\Travel |\Industry |\Act, |\2002, |\the |\term |"representation" |\refers |
to a. |\print |\advertisements |\only b. |\print |\advertisements |\except |\for |\billboards c. |\presentations |\of |\any |\type, |\including |\oral, |\print, |\and |\electronic d. |\oral |\presentations |\only |- |\CORRECT |\ANSWERS |\✔✔c. |
presentations |\of |\any |\type, |\including |\oral, |\print, |\and |\electronic According |\to |\the |\Travel |\Industry |\Act, |\2002, |\a |\travel |\agent |\does |
NOT |\have |\to |\inform |\a |\client |\before |\booking |
a. |\that |\conditions |\at |\the |\destination |\may |\be |\different |\from |\those |
in |\Canada b. |\the |\total |\price |\of |\the |\travel |\services, |\including |\all |\taxes |\and |
service |\charges c. |\that |\a |\counselling |\fee |\is |\applied |\by |\the |\agent d. |\that |\some |\days |\can |\be |\cloudy, |\even |\in |\a |\sun |\destination |- |
CORRECT |\ANSWERS |\✔✔d. |\that |\some |\days |\can |\be |\cloudy, |\even |\in |\a |\sun |\destination
wholesaler, |\which |\should |\have |\disclosed |\in |\its |\brochure |
information |\about |\construction |\or |\renovation |\of |\the |\property ABC, |\a |\wholesaler, |\has |\been |\selling |\XYZ |\Resort |\since |\the |\resort |
opened |\in |\1965. |\ABC |\still |\puts |\a |\photograph |\of |\the |\resort |\from |
1965 |\in |\the |\brochure |\to |\show |\off |\the |\location's |\beauty. |\In |\fact, |
the |\resort |\has |\NOT |\been |\upgraded |\or |\renovated |\since |\ 1965 |\and |
has |\become |\run-down |\and |\outdated. |\Has |\ABC |\done |\anything |
wrong |\in |\its |\brochure? |\a. |\no, |\as |\long |\as |\the |\company |\states |\in |\the |\brochure |\that |\the |
photograph |\was |\taken |\in |\ 1965 |\b. |\yes, |\because |\the |\photograph |\does |\not |\accurately |\depict |\the |
current |\condition |\of |\the |\resort |\c. |\no, |\because |\the |\Regulation |\requires |\that |\a |\photograph |\be |
used |\in |\advertising, |\but |\leaves |\content |\to |\the |\discretion |\of |\the |
registrant |\d. |\yes, |\because |\photographs |\should |\not |\be |\used |\in |
representations |- |\CORRECT |\ANSWERS |\✔✔b. |\yes, |\because |\the |
photograph |\does |\not |\accurately |\depict |\the |\current |\condition |\of |
the |\resort A |\couple |\gives |\their |\travel |\agent |\a |\deposit |\for |\a |\package |\tour. |
They |\obtain |\a |\receipt |\from |\her |\that |\says, |"Balance |\of |$500.00 |
due |\on |\September |\27, |\2011." |\The |\agent |\has |\also |\added |\the |
comment, |"As |\discussed, |\some |\charges |\are |\non-refundable." |
TICO |\would |\view |\this |\receipt |\as |\a. |\adequate |\because |\the |\receipt |\includes |\the |\amount |\due, |\the |
date |\on |\which |\it |\is |\due, |\and |\the |
|\fact |\that |\some |\charges |\are |\non-refundable
|\b. |\adequate |\because |\the |\travel |\agent |\has |\reminded |\the |\clients |
that |\the |\non-refundable |\charges |
|\were |\discussed |\during |\the |\sale |\of |\the |\package |\tour |\c. |\inadequate |\because, |\by |\law, |\the |\travel |\agent |\should |\have |
said, |"As |\discussed |\on |\August |\27, |\2011, |\some |\charges |\are |\not |
refundable." |
|\d. |\inadequate |\because, |\by |\law, |\the |\travel |\agent |\must |\identify |
charges |\that |\are |\non-refundable |- |\CORRECT |\ANSWERS |\✔✔d. |
inadequate |\because, |\by |\law, |\the |\travel |\agent |\must |\identify |
charges |\that |\are |\non-refundable Betsy, |\the |\travel |\agent, |\concludes |\the |\sale |\with |\the |\clients |\and |
tells |\them |\to |\go |\to |\the |\Canadian |\Foreign |\Affairs |\website |\to |\find |
out |\what |\documents |\they |\need. |\She |\thinks |\that |\Canadians |\may |
need |\a |\visa |\for |\the |\chosen |\destination, |\but |\she |\does |\not |\have |\the |\website |\on |\hand. |\Betsy's |\advice |\is |\a. |\sufficient |\because |\a |\travel |\agent |\need |\only |\advise |\clients |
where |\to |\find |\information |\on |\travel |\documentation |\b. |\insufficient |\because |\a |\travel |\agent |\must |\advise |\clients |\about |
the |\specific |\travel |\documents |\needed |\c. |\sufficient |\because |\the |\clients |\chose |\the |\destination, |\so |\it |\is |\up |\to |\them |\to |\research |\the |\details |\d. |\insufficient |\because |\the |\travel |\agent |\must |\provide |\the |\clients |
with |\a |\website |\address |\if |\she |\does |\not |\have |\specific |\information |
about |\travel |\documentation |\on |\hand |- |\CORRECT |\ANSWERS |\✔✔b. |
insufficient |\because |\a |\travel |\agent |\must |\advise |\clients |\about |\the |
specific |\travel |\documents |\needed A |\client |\buys |\a |\vacation |\package |\from |\ABC |\Tours |\on |\May |\1. |\The |
departure |\date |\is |\June |\15. |\ABC |\Tours |\pays |\the |\travel |\wholesaler |\
|\b. |\note |\the |\date |\on |\which |\the |\information |\was |\communicated |\to |
the |\client |\c. |\note |\the |\method |\of |\communication |\used |\d. |\note |\the |\choice |\the |\client |\made |- |\CORRECT |\ANSWERS |\✔✔a. |
write |\to |\the |\Travel |\Industry |\Compensation |\Fund |\stating |\that |\no |
claim |\is |\pending Which |\of |\the |\following |\is |\NOT |\part |\of |\the |\Travel |\Industry |
Compensation |\Fund? |\a. |\contributions |\from |\registrants |\b. |\contributions |\from |\consumers |\c. |\recoveries |\of |\money |\paid |\from |\the |\Compensation |\Fund |\d. |\income |\earned |\on |\the |\money |\in |\the |\Compensation |\Fund |- |
CORRECT |\ANSWERS |\✔✔b. |\contributions |\from |\consumers Which |\of |\the |\following |\could |\a |\client |\claim |\from |\the |\Travel |
Industry |\Compensation |\Fund? |\a. |\counselling |\fees |\paid |\to |\a |\travel |\agent |\b. |\taxes |\paid |\on |\the |\travel |\services |\c. |\insurance |\premiums |\d. |\travel |\services |\that |\were |\to |\be |\received |\as |\a |\prize |- |\CORRECT |
ANSWERS |\✔✔b. |\taxes |\paid |\on |\the |\travel |\services A |\consumer |\makes |\a |\claim |\against |\the |\Travel |\Industry |
Compensation |\Fund |\and |\the |\TICO |\Board |\accepts |\the |\claim. |\What |
is |\the |\maximum |\amount |\payable? |\a. |$5,000 |\per |\person
|\b. |$5,000 |\per |\claim |\c. |\depends |\on |\the |\cost, |\value, |\or |\quality |\of |\the |\travel |\services |
purchased |\d. |\a |\calculation |\of |$5 |\million |\evenly |\divided |\by |\the |\number |\of |
claims |- |\CORRECT |\ANSWERS |\✔✔a. |$5,000 |\per |\person Joe |\and |\Sally |\are |\originally |\from |\Sudbury, |\but |\now |\live |\in |\Windsor. |\They |\depart |\from |\Toronto |\for |\a |\round-trip |\vacation |\package |\to |
Europe. |\When |\the |\supplier |\declares |\bankruptcy, |\Joe |\and |\Sally |\are |\stranded |\overseas. |\Under |\the |\trip |\completion |\provision |\in |
Ontario |\Regulation |\26/05, |\where |\can |\Joe |\and |\Sally |\be |\returned, |
assuming |\that |\costs |\for |\each |\destination |\are |\approximately |\the |
same? |\a. |\Toronto |\b. |\Toronto |\or |\Windsor |\c. |\Windsor |\d. |\Sudbury |- |\CORRECT |\ANSWERS |\✔✔b. |\Toronto |\or |\Windsor Joe |\Smith |\is |\a |\travel |\agent |\with |\ABC |\Travel. |\He |\went |\out |\of |\his |
way |\to |\ensure |\that |\all |\the |\travel |\arrangements |\for |\Dorothy |\and |
David |\Black |\were |"perfect." |\The |\couple |\paid |\ABC |\Travel |\and |\then |
ABC |\Travel |\forwarded |\the |\funds |\to |\the |\travel |\wholesaler. |\When |
the |\travel |\wholesaler |\declared |\bankruptcy |\and |\the |\Blacks' |\trip |
was |\ruined, |\Joe |\Smith |\made |\a |\claim |\on |\the |\Travel |\Industry |
Compensation |\Fund |\for |\the |$75.00 |\service |\fee |\he |\charged |\as |\a |
destination |\specialist. |
What |\will |\TICO |\do? |\a. |\accept |\the |\claim |\because |\Joe |\dealt |\with |\the |\suppliers |\in |\good |
faith |\and |\the |\service |\fee |\was |\
