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National Highway, Bgy. Sicisican Puerto Princesa City
Recognition No.:001 s. 2013, SHS Permit No.: 020 s 2016
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Learning Module
Grade 11 Tour Guiding
First Quarter
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The Rules, Do's and Don'ts of Tour guiding, Types of Tour Guides
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CENTER FOR POSITIVE FUTURES
National Highway, Bgy. Sicisican Puerto Princesa City
Recognition No.:001 s. 2013, SHS Permit No.: 020 s 2016
Learning Module
Grade 11 Tour Guiding
First Quarter
Table of Content
Lesson 1: Terminologies in Tour Guiding and Operational Areas of Tour Guide ------------------------------------------
Lesson 2: Origins and History-The Practice of Tour Guiding ----------------------------------------------------------------------
Lesson 3: Guiding Concepts and Principles ------------------------------------------------------------------------------------------
a. Communication Tool b. Duties and Responsible of a Guide c. Types of Guides d. Types of Tours e. Qualities of an effective Tour guide
Lesson 4: Tour Management Requirements, Materials & Procedure -----------------------------------------------------------
References -------------------------------------------------------------------------------------------------------------------------------------
Lesson I
INTRODUCTION: TERMINOLOGIES IN TOUR GUIDING and OPERATIONAL AREAS FOR TOURGUIDE
WHAT I NEED TO LEARN
This lesson allows you to explain the importance of studying Terminologies in Tour Guiding in relation to the learners’ future career options you must aim to:
To gain Information To acquire Tour Guiding Skills To be able to conduct simple Tour Guiding activities
WHAT IS NEW
Exercise 1
WORD PUZZLE. Find the terminologies used in this lesson (READS in horizontal, vertical and in diagonal). How many did you find?
Safety Zoo Security Health
Tourist Codes of Conduct Museum
Tour Operators Tour Guiding Tourist Attraction
Wildlife Protected Areas Tour Guide Effective Communication
WHAT I WHAT I NEED TOKNOW
Exercise 2 Matching Type: Match the Column A with column B. Write only the letter of your choice on the space provided
before each number.
WHAT IS IN
SELF DISCOVERY - Identify the pictures shown below. Once you identified the pictures number 1, 2, and 3, write down 5 things that you can see in each place. (Even it is not included in the picture.)
A
________1. People who travel to stay in more than twenty four (24) hours ________2. Narrations prepared and used by guides ________3. Accompany tourists in the course of the tour itinerary. ________4. A statement and description of required behaviors. ________5. An interpretive program where insightful explanation of site is provided?
B
a. Tour guiding b. Tourist c. Tour Guide d. Commentary e. Codes of Conduct f. Safety
WHAT IS IT
DISCUSSION:
1. What is Tour Guiding?
An interpretive program where insightful explanation of an attraction or site is provided to the tourists by a tour guide, its length depends on the number of tourists and the type of tour being undertaken.
2. TOURIST.
People who travel to stay in places outside their usual environment for more than twenty four (24) hours and not more than one (1) consecutive year for leisure, business and other purposes not related to the exercise of an activity remunerated from within the place visited (World Tourism Organization, 1995).
3. Tour Guide. A person who guides visitors in the language of their choice and interprets the cultural and natural heritage of an area in which the person normally possesses an area specified qualification usually issued and/or recognized by the appropriate authority. (World Federation of Tourist Guide Associations, 2010). 3. What are the Codes of Conduct?
A statement and description of required behaviors, responsibilities and actions expected of employees of an organization or of members of a professional body. Usually focuses on ethical and socially responsible issues and applies to individuals, providing guidance on how to act in cases of doubt or confusion.
4. Tourist Attraction
T he facilities, activities, locations or sites that a tourist visits, such as a monument, museum or natural wonder (Mancini, 2003). Developed especially to provide residents and visitors with entertainment, activity learning, socializing and other forms of stimulation that make a region or destination a desirable and enjoyable place (Goeldner et al, 2006)
5. Effective Communication
Reciprocal sharing of information and ideas or written, oral and non-verbal information according to a common set of rules e.g. language, non-verbal communication, symbols among others.
6. Safety. The condition of being safe, free from danger, risk or injury. 7. Health. The state of complete physical, mental and social wellbeing and not merely the absence of disease. 8. Security. Any measure taken to ensure the safety of facilities, personnel and property. 9. Tour Itinerary
The line of travel linking points in a passenger’s journey, beginning with the point of departure, followed by those points traversed in the journey itself and ending at the destination point (International Air Travel Association, 2011).
10. Tour Operators. Tour operators hire guides as either escort guides or staff guides to accompany tourists in the course of the tour itinerary. The guides report directly to the tour operator and coordinate the services of suppliers on behalf of the operator on the field.
11. Museums
- They provide interpretation of culture, history and heritage to tourists and the general public. 12. Zoo
- They direct tourists through various sections, ensuring that all areas are covered and different themes articulated, and moderate the visitor-wildlife encounter. 13. Wildlife Protected Areas (WPAs)
- These include national parks and reserves, conservancies, marine parks, wildlife sanctuaries and forests.
- They are areas that provide rich cultural and heritage values for wildlife and communities.
- Tour guides present information on culture and heritage to visitors in wildlife protected areas in form of interpretation by the use of tour commentaries and storytelling.
WHAT IS MORE
Exercise 3
- As a student, can you explain the importance of Wildlife Protected Areas (WPAs) in a community?
- In your own understanding, why do places needs Tour Guide?
What I Have Learned
Exercise 5
- What is the difference between the museum and Zoo?
- What is the function of Tour Operators in Tour Guiding?
- How will you know if the person is a Tourist?
What I Can Achieve
Exercise 7
MATCHING TYPE: Match column A to Column B. Write the letter of your answer on the space provided.
A
________1. These include national parks and reserves, conservancies, marine parks, wildlife sanctuaries and forests.
_________2. They provide interpretation of culture, history and heritage to tourists and the general public.
_________3. Any measure taken to ensure the safety of facilities, personnel and property.
_________4. The state of complete physical, mental and social wellbeing and not merely the absence of disease
_________5. The line of travel linking points in a passenger’s journey.
_________6. A person who guides visitors in the language of their choice and interprets the cultural and natural heritage of an area.
_________7. A statement and description of required behaviors, responsibilities and actions expected of employees of an organization.
_________8. An interpretive program where insightful explanation of an attraction or site is provided to the tourists by a tour guide.
_________9. Reciprocal sharing of information and ideas or written, oral and non-verbal information according to a common set of rules.
_________10. They direct tourists through various sections, and moderate the visitor-wildlife encounter.
B
A. Commentary
B. Zoo
C. Effective Communication
D. Tour Guiding
E. Codes of Conduct
F. Tour Guide
G. Tour Itinerary
H. Health
I. Security
J. Museums
K. Wildlife Protected Areas
________ 5. During Renaissance & Grand Tour many tutors and guides were distinguished clergy, students, teachers, writers and historian
WHAT IS IN
Exercise 3 SELF DISCOVERY. Answer the following questions that leads you to our lesson.
- When was the era of the great empires happened?
- Who traveled in organized manner?
- During the era of the Greek Empire, what did flourished and what did increased?
- Give one Greek term whose functions was to help fellow citizens traveling abroad.
WHAT IS IT?
DISCUSSION
Ancient Empire
- This is the era of the great empires from 3000 BC to 500 AD.
- Ancient Persians, Assyrians and Egyptians traveled in organized manner.
- During the era of the Greek Empire, travel flourished thus increasing the number of guides.
- Guides were referred to as pathfinder, leader and explainer using the Greek terms “periegetai” or “exegetai” and “proxemos” whose functions was to help fellow citizens traveling abroad.
Middle Age
- The period between the fall of Rome and the Renaissance also referred to as the Dark Age.
- This was a period that saw the prevalence of religious pilgrimages.
- References to guides during this period emphasizes on their roles as pathfinders, protectors, safety escorts and bridges to ensure safe passage.
- According to historian Casson, a guide was paid large fee for not only leading the way, but also generating safe-conduct to travelers.
Renaissance & Grand Tour
- The image of Tour Guides was improved significantly during the Renaissance and the Grand Tour.
- The Grand Tourist was expected to return from his travel with a broadened mind, good command of foreign languages, Self - reliance, a highly developed taste and graceful manner.
- Since the journeys were for educational and cultural reasons the individuals or groups were usually assigned personal tutors.
- Many tutors and guides during this period were distinguished clergy, students, teachers, writers and historians.
Modern Age
- During the 17th and 18th century, travelers to and within the new world were explorers rather than pleasure travelers.
- The first travelers were ordinary and often indigent explorers who traveled a lot to find a new way of life.
- Due to the great distance and limitations of transportation, time and money, pleasure travel to and from the new world was undertaken by a few privileged and curious Europeans.
Sir Thomas Cook
- It is without underestimation the role played by Sir Thomas Cook after the 2nd World War that provided the impetus for development of the modern tour guiding as we know it today (Brendon, 1991).
- Thomas Cook is considered as the first travel agent as he transported 570 passengers on a round trip train excursion as the first rail excursion agent.
- He became the first tour operator in the world after diversifying his full time excursion agency to offer packaged tours to the growing travelers.
- Cook organized intracontinental and intercontinental tours around the world including the Grand Tours of Europe, pilgrimage tours to Egypt among others.
What I Have Learned
Exercise 6
- What have you discovered in the period of Modern Age?
- Which period saw the importance of Guide in what they do? Explain
- What have you learned about “Thomas Cook?”
WHAT I CAN ACHIEVE
Exercise 7 Direction: Multiple Choice. Choose the correct answer by writing the letter of your choice on the space provided before each number. _______ 1. Who was considered as the first travel agent? a. Galileo Galilei b. Thomas Cook c. Neil Armstrong d. Buzz Aldrin _______2. How many passenger did Mr. Thomas Cook transported in a round trip train excursion? a. 1000 b. 570 c. 200 d. 800 _______3. Who was this historian that said “a guide was paid large fee for not only leading the way, but also generating safe-conduct to travelers.” a. Cushion b. Casson c. Caution d. none of these
______4. Who traveled in an organized manner? a. Persians, Assyrians and Egyptians c. European, Malaysian, Indonesian b. Asian, Italian, Caucasian d. None of these ______5. What kind of tours did Mr. Cook Organized including the Grand Tours of Europe, pilgrimage tours to Egypt among others? a. Intercontinental and intracontinental c. inter- oriental and intra-oriental? b. Inter-occidental and intra-occidental d. All of these
Enumeration. Write the correct answer
__________________________8. What period were the guide preferred as path finder, leader and explainer?
__________________________7. Which is this period that many tutors and guides were distinguished clergy, students, teachers, writers and historians?
__________________________8. What are these reasons that pleasure travel to and from the new world was undertaken by a few privileged and curious Europeans.
__________________________9. Who was expected to return from his travel with a broadened mind, good command of foreign languages, Self-reliance, a highly developed taste and graceful manner? _________________________10. After diversifying his full time excursion agency to offer packaged tours to the growing travelers, Mr. Thomas Cook became the first_______.
Lesson III
Guiding Concepts and Principles of Tour Guiding
WHAT I NEED TO LEARN
This lesson aims to engage students in appreciation and explore ways to classify Tour Guides in the Guiding Concepts
By the end of this Topic, learners shall be able to:
Highlight ways of classifying tour guides. Discuss the types of tour guides. Discuss the concept of tour guiding. Explain the types of tours and transport modals applicable. Explain the roles played by different Types Tour Guides. Describe the duties and responsibilities of Tour Guides.
- Have you encountered to be with a Tour Guide? Explain what qualities dis you see in them?
WHAT IS IT
Discussion
Communication Tool
- Tour Guiding is a means of communication with the public whereby relevance of sites are revealed, attention are drawn to the tourist assets and underlining the details and inter-linkages that would often stay hidden from tourists.
- Interpretation i s much more than providing information, it is a communication process where participants (interpreter & visitor) mutually affect each other.
Management Tools
- Enhancing of visitor attitude and understanding of the tourist attraction or site.
Educational & Learning Process
- It is an educational activity meant to influence visitor attitude and behavior in order to enhance the desired ethics e.g. conservation, responsible tourism, respect for host culture etc.
- It brings the visitors from the sphere of the known to the unknown.
Today, travelers seek support from experts that can provide them with services in the destinations in multitude of ways.
THESE ARE THE BASIC TENETS OF TOUR GUIDING THAT PROVIDE FOR A GUIDE AS:
Interpreter
- In many instances, the tour guide acts as an interpreter in foreign languages for the travelers.
- The tour guide also interprets information, sites and attractions to the tourists. Presenter.
- The tour guide is a presenter for the travelers by providing relevant and interesting commentaries on sites seen and places visited Care-giver
- The tour guide is also a care giver for the travelers as he or she provides relief to unpleasant situations at the most difficult times.
- They maintain the safety and security of tourists at all times.
Overseer
- The tour guide is the representative of the tour operator in the field.
- Tour guides are responsible to the tour operator for any unplanned failure of other suppliers to deliver confirmed services.
Timekeeper
- The tour guide makes sure that the services are provided in a timely fashion and within the scheduled time as per the tour itinerary.
Mediator
- Tour guides in the course of their profession operate between cultures thus naturally playing the role of intercultural mediation.
Coordinator
- Tour guides act as the link between the various suppliers and coordinates the delivery of services from each.
- The supervision of luggage and van handlers is coordinated by the tour guide and assisted by the courier.
Duties & Responsibilities of a Guide
Honesty
- Provide information and explanations about an attraction honestly and never take advantage of the ignorance of the tourists.
- Use common sense by being honest and saying “I don’t know….. or I will check.” Fairness
- Act fairly and reasonable in all dealings with co-workers, host communities and tourists.
Factual
- Ensure factual presentations by distinguishing legends, truth, stories and traditions. Tactful
- Always act with tact and diplomacy in dealing with the guests.
- Act as a link between the visitor, the area and its people. Safety
- Ensure tourist safety and warn them on: Plants that might cause some allergies, unsuitable food and drinks, elevations for those with fear of height, dangerous wildlife, pickpockets.
- They try to ensure that the tour will be enjoyable and safe.
Responsibility
- Protect the reputation of tourism industry by making every assignment a treat, with respect to the environment, wildlife sites and monuments, local customs and traditions.