






Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
A variety of troubleshooting scenarios and best practices for managing windows and linux systems. It addresses issues such as terminating unresponsive programs, securing network connections, detecting and removing malware, managing file systems and storage, configuring network printers, and using command-line tools for system administration tasks. The information provided can be useful for it professionals, system administrators, and users looking to improve their understanding and skills in maintaining and troubleshooting windows and linux environments.
Typology: Exams
1 / 12
This page cannot be seen from the preview
Don't miss anything!







A user is having an issue with a specific application on their Android device. The user works for Dion Training, and every employee has the exact same model of smartphone issued by the company. Whenever the user attempts to launch the application, the app fails and generates an error message. When asked, other users say they have the same issue. Which of the following should the technician attempt FIRST to solve this issue? Clear the local application cache Jason is working in Microsoft Word, but the application appears to have become frozen and unresponsive. Which of the following features in the Task Manager should he use to terminate the unresponsive program? processes Which of the following policies or plans would describe the access requirements for connecting a user's laptop to the corporate network? bring your own device policy A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection. You are in the process of remediating the infected system. Which of the following actions should you be performing? remove, quarentine, and erase the effected files A network administrator needs to allow employees to upload files to a remote server securely. What port must be allowed through the firewall? port 22 Which of the following types of backups generates the recovered files from a complete copy of a file created at some point in time and one or more partial backups created at later times to merge them into the recovered data? synthetic Which RAID solution will provide the BEST speed and redundancy for a backup and disaster recovery server? RAID 10 Which Linux command is used to print the full contents of a file to the screen at once? cat We have an expert-written solution to this problem!
What permissions would be represented by the octal 517? r-x--xrwx A user contacts the service desk, stating their account is locked out, and they are unable to login to their local workstation. Which of the following log files should you review to determine the source of the lockout on the local workstation? Security log Which of the following types of attacks are usually used as part of an on-path attack? Spoofing Windows file servers commonly hold sensitive files, databases, passwords, and more. What common vulnerability is usually used against a Windows file server to expose sensitive files, databases, and passwords? Missing patches APIPA address 169.254.x.x Claass A IP address range 1 to 126 Class B IP Address 128 to 191 Class C IP Address 192 to 223 When using an MBR, which of the following types of partitions can only have up to four partitions? Primary You have decided to have DNA genetic testing and analysis performed to determine your exact ancestry composition and possibly find some lost relatives through their database. Which of the following types of data should this be classified? PHI Your coworker is creating a script to run on a Windows server using PowerShell. Which of the following file formats should the script use? .ps What type of structure is a "Do While" in scripting?
Dion Training is building a new computer for its video editor to use. The new computer will use an octa- core Intel processor, 3 TB of DDR4 memory, and a RAID 0 with two 4 TB SSDs for optimal performance. Which of the following editions of Windows 10 would support all of this computer's memory properly? Enterprise You recently built a new gaming PC for a customer. The system has an octa-core 64-bit processor, 32 GB of DDR4 RAM, 1 TB SSD, a PCI x16 video card with 8 GB of RAM, and Windows 10 Pro (x86) installed. When you turn on the system, you notice that Windows only recognizes 3.5 GB of RAM. Which component should be upgraded to correct this issue? Replace the OS with Windows 10 Pro (x64) edition You are configuring a Windows 10 Professional workstation to connect to the Dion Training domain. To provide additional security to its users, Dion Training requires that all uses route their internet traffic through a server located at 10.0.0.15 for inspection before it is sent to the internet. Once inspected, the server will route the traffic to the WAN router whose IP is 10.0.0.1. Which of the following settings should be configured on the workstation to achieve this? Under Internet Options, configure the proxy server address as 10.0.0. You have been asked to replace a computer's hard drive. Which of the following steps should you take FIRST to prevent an electrical hazard while working on the computer? Disconnect the power before servicing the computer You attempt to boot a Windows 10 laptop and receive an "Operating System Not Found" error on the screen. You can see the hard disk listed in the BIOS of the system. Which of the following commands should you use to repair the boot sector of the hard disk? bootrec /fixboot Which type of authentication method is commonly used with physical access control systems and relies upon RFID devices embedded into a token? Proximity cards Which of the following types of backups only copies data modified since the last full backup? Differential Your company is concerned about the possibility of power fluctuations that may occur and cause a small increase in the input power to their server room. What condition is this known as? Power surge You are formatting a 4 TB external hard drive on your MacBook. The drive will be used to share files large video files between your MacBook and your friend's Windows 10 desktop. Which file format should you use? exFAT
We have an expert-written solution to this problem! A user with an older laptop running Windows 7 that has only 2 GB of RAM, 32 GB of SSD, and a 1.7 GHz 64-bit processor. The user would like to upgrade to a newer OS since Windows 7 is now considered end- of-life. Which of the following operating systems should the technician recommend to ensure the BEST performance on this computer? Windows 10 Which command-line tool and option on a Windows system is used to force a background refresh of all group policy settings on a system? gpupdate /force We have an expert-written solution to this problem! Which file system type is used by default when installing macOS on a modern workstation? APFS What is the minimum processor required to install Windows 10 (x86) on a device? 1 GHz single-core processor Which of the following Control Panel sections would allow a technician to add or remove an external scanner from a Windows 10 computer? Devices and Printers We have an expert-written solution to this problem! Dion Training wants to implement a new wireless network in their offices. Which of the following types would support encryption for traffic being sent and received over the network while still allowing users to connect to the open network without a password, passphrase, or digital certificate? WPA Which type of installation would require an answer file to install the operating system? Unattended Which of the following types of encryption is considered the most secure to utilize in a SOHO network?
While troubleshooting the reason that the File Explorer is crashing on a Windows 10 machine, you determine that some of its files may have become corrupt. Which of the following utilities should you use to correct this? sfc Which of the following policies or plans would dictate the complexity requirements for a wireless network's shared secret key? Password policy Your boss from work just sent you an important email, but you are not in the office. You tried to open the email from your smartphone, but it is encrypted and won't open. What should you do? Verify the digital certificate is installed on the device Joanne is having a drink at the coffee shop near her office. She takes out her Windows 10 laptop and connects it to the coffee shop’s wireless network to check her email. Which type of network should she select to hide their computer from other devices on the network and prevent file sharing with other patrons of the coffee shop? Public Jason has built a custom Android application that he wants to install on an Android tablet without having to install it through the Play Store. Which of the following would be required to allow him to install the app's APK on the device? Sideloading Which of the following is considered a form of regulated data? PII A cybersecurity analyst is applying for a new job with a penetration testing firm. He received the job application as a secured Adobe PDF file, but unfortunately, the firm locked the file with a password so the potential employee could not fill in the application. Instead of asking for an unlocked copy of the document, the analyst decides to write a script in Python to attempt to unlock the PDF file by using passwords from a list of commonly used passwords until he can find the correct password or attempts every password in his list. Based on this description, what kind of cryptographic attack did the analyst perform? Dictionary attack A recently hired security employee at a bank was asked to perform daily scans of the bank's intranet to look for unauthorized devices. The new employee decides to create a script that scans the network for unauthorized devices every morning at 2:00 am. Which programming language would work best to create this script? Python
Which of the following commands is used on a Linux system to convert and copy files from one hard disk to another? dd What is the FIRST step of the seven-step malware removal process? Investigate and verify malware symptoms You are helping to set up a backup plan for your organization. The current plan states that all of the organization's Linux servers must have a daily backup conducted. These backups are then saved to a local NAS device. You have been asked to recommend a method to ensure the backups will work when needed for restoration. Which of the following should you recommend? Attempt to restore to a test server from one of the backup files to verify them Which of the following Control Panel options should a technician configure to automatically adjust the volume of different sounds when the computer is being used to place or receive telephone calls? Sound A workstation at Dion Training's office is taking a long time to boot up. Once it finishes booting to the Windows 10 desktop, which of the following tools can a technician use to diagnose and fix the boot issues? msconfig.exe A customer runs frantically into your computer repair store. He says that his smartphone fell into a puddle, and now it won't turn on. He excitedly tells you that he needs the smartphone working again "right now" and cannot wait. What should you do? Offer the customer the option to replace his phone We have an expert-written solution to this problem! What type of structure is "IF THEN ELSE" in scripting? Branch Which file system type is used to mount remote storage devices on a Linux system? NFS Which of the following is used to communicate data and preferences to child processes within a script or batch file? Environmental variables How would you represent r-xrw-r-- in octal notation?
GPT is a newer way to partition disks that allows partition sizes over the 2 TB limit imposed by MBR. You are working as a mobile device technician for a large corporation's enterprise service desk. A user complains that every time they attempt to launch the company's mobile email application, it crashes and displays an error message of Code123. This is the third user with this error on an Android (model DTA) smartphone. The same app is working on your smartphone, but it is a model DTX. Which of the following should you do FIRST to attempt to solve this problem? Update the smartphone's OS You are troubleshooting a network printer when a document is printed with sensitive employee data on it. Which of the following actions should you take? Take the document to the office manager A network technician is tasked with designing a firewall to improve security for an existing FTP server on the company network. The FTP server must be accessible from the Internet. The security team is concerned that the FTP server could be compromised and used to attack the domain controller hosted within the company's internal network. What is the BEST way to mitigate this risk? Migrate the FTP server from the internal network to a screened subnet An employee's inbox is now filled with unwanted emails after their email password had been compromised last week. You helped them reset their password and regain access to their account. Many of the emails are coming from different email addresses ending in spamyou.com. Which of the following actions should you take to help reduce the amount of spam this and other users in your organization are receiving? Create a domain-based email filter Which of the following tools should a technician use to modify the HOSTS file on a Windows 10 system to solve a website address resolution issue? Notepad Your company has just installed a brand new email server, but you determined that the server cannot send emails to another server during your initial testing. You decide to check the firewall's ACL to see if the server's outgoing email is being blocked. Which of the following ports should you ensure is open and not blocked by the firewall? 25 The Simple Mail Transfer Protocol (SMTP) uses port 25 and is an internet standard communication protocol for electronic mail transmission. Malware removal step 1 identify the symptoms of a malware infection Malware removal step 2 Quarantine the infected systems
Malware removal step 3 Disable System Restore Malware removal step 4 Remediate the infected systems Malware removal step 5 Schedule automatic updates and scans Malware removal step 6 Enable System Restore and create a restore point Malware removal step 7 Educate the end user Which of the following commands is used on a Linux system to display the current working directory's full pathname to the screen? pwd Which of the following network configurations is used to identify your computer's individual host identifier and your computer's network identifier? Subnet mask You recently moved 1.5 TB of data from your office's file server to a new 16 TB NAS and decommissioned the old file server. You verified all users had been given the same permissions to the new file shares on the NAS as they had on the old server. The users are receiving an error stating, "Windows cannot access \server10\shared" every time they click the Share drive icon on their desktop. What is MOST likely the source of this error? The users are still mapped to the old share drive We have an expert-written solution to this problem! A user attempted to go to their favorite social media website this morning from their laptop. When they typed in Facebook.com, their browser redirected them to MalwareInfect.com instead. You asked the user to clear their cache, history, and cookies, but the problem remains. What should you do NEXT to solve this problem? Check the hosts file A printing company uses an isolated Windows XP workstation to print out large format banners for its customers on a custom printer. Unfortunately, the printer does not support newer versions of Windows and would cost $50,000 to replace it. To mitigate this risk, the workstation is not connected