Understanding Communication Styles-Human Relation-Lecture Notes, Study notes of Human Resource Management

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Lesson 14 UNDERSTANDING COMMUNICATION STYLES

Communication style The patterns of behaviors that others can observe can be called communication style.  By knowing our own communication style, we get to know ourselves better. And we get along with others better as we develop the ability to recognize and respond to — their styles. Paul Mok and Dudley Lynch  Men and women belong to different species, and communication between them is a science still in its infancy. Bill Cosby  We shall never be able to remove suspicion and fear as potential causes of war until communication is permitted to flow, free and open, across international boundaries. Harry S. Truman

Each person has a unique communication style. Your awareness about your own communication style can help you communicate better and thereby improve human or interpersonal relations. Communication style is a dimension of personality it is a way of relating with other people (at home, in public or work place).Understanding other people’s CS help improve relations. It is the acceptance of different ways off doing things.

Fundamental concepts supporting, communication styles o Individual differences and their importance (typecasting of individuals-aggressive, supportive, cooperative etc) o Individual style differences tend to be stable. o There are a limited number of styles. o People make judgments about others based on their communication styles. o (First few minutes are important for knowing the CS) Style flexing is a great capability.

Learning to cope with communication style bias Almost everyone experiences communication style bias from time to time. (Concept of being on the same wavelength)Self-awareness or learning about personal CS is very important. Through this ability you learn about others.

Modeling communication style

 Learning about communication style model describes your preferences, not your skills or abilities. On a continuum of dominance, people tend to be either low dominating or high dominating.  Low dominance: tend to be cooperative and eager to assist others. They are less assertive.  High dominance: Frequently initiate demands. They are assertive and tend to control others.

Assessing your communication style

 Cooperative ………………………………………….. Competitive  Submissive …………………………………………… Authoritative  Accommodative ……………………………………… Domineering  Hesitant ………………………………………….. …...Decisive  Reserved ………………………………………….. …..Outgoing  Compromising …………………………………………insistent  Cautious ………………………………………….. ……Risk taking  Patient ………………………………………….. ……… Hurried  Complacent ………………………………………….. ….Influential  Quiet ………………………………………….. ………...Talkative  Shy ………………………………………….. …………...Bold  Supportive ………………………………………….. ……Demanding  Relaxed ………………………………………….. ……….Tense

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 Restrained ………………………………………….. ……Assertive Where should you be on dominance continuum? Anywhere People are successful being at any place on the continuum. Just need to know where you stand on the continuum and knowing the strategy to use your strengths.

Sociability continuum

 Low sociability ………………….High sociability  Sociability: Tendency to seek and enjoy social relationships with others.

Assessing sociability

 Disciplined ………………………………………….. Easygoing  Controlled ………………………………………….. .Expressive  Serious ………………………………………….. …...Lighthearted  Methodical ……………………………………………Unstructured  Calculating ………………………………………….. ..Spontaneous  Guarded………………………………………….. …...Open  Introverted ………………………………………….. ..Extroverted  Aloof………………………………………….. ………Friendly  Formal………………………………………….. ……..Casual  Reserved ………………………………………….. …..Attention seeking  Conforming ………………………………………….. .Unconventional  Reticent ………………………………………….. ……Dramatic  Restrained …………………………………………….. impulsive  Where should you on a sociability continuum?

Basic communication styles Emotive: Tends to express high emotional opinions. Outspoken, use gestures and facial expressions. Directing: Determined to come to the top. Tend not to accept mistakes. Cold and have no feelings. Use always, never, don’t. Reflective: Tends to avoid making a decision. Interested in detail. Formal and avoid displaying emotions. Supportive: Attempts to win approval by agreeing with everyone. Seeks reassurance, refuses to take stand is apologetic.(Situational demands are important and one could be flexible to change style). Versatility : when we speak of interpersonal relationships (an interaction involving at least two people), we contend that no one can do much about what another person says or does, but each of us can do something about what we say and do. And because dealing with others is such a major aspect of our lives, if we can control what we say and do to make others more comfortable, we can realistically expect our relationships to be more positive, or effective. David W Merril and Roger H Reid (Authors of Personal Styles and Performance).

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