THE UNHAPPY SUPERVISOR
Miss Joan Santos, a computer programmer in Mannadel Corporation for more than six years
now, was discussing her salary situation with Mr. Roderick Santiago, her manager. Miss Joan
was unhappy because she did not receive any salary increase last salary evaluation, while
some employees who were recently hired got an increase from ten to fifteen percent. Miss
Joan’s performance has been considered very satisfactory for the last five years and previous to
this, she got very substantial increases in salary due to the important programs that she made
for the corporation related to accounting and personnel matters. She made a lot of
improvements in the purchasing systems and systematized inventory records in materials
management. The management had recently started a comprehensive job evaluation program
and some positions are aligned within the salary grade approved by the management
committee, where Mr. Roderick Santiago is also a member. Mr. Santiago explained to Joan that
her salary was already way above the salary grade for the position evaluated and allocated in
the salary plan; hence, she will not get any increase at the moment until the salary range can
catch up to her level in the salary plan. Mr. Santiago also explained that she is the most senior
among the programmers and that instead of cutting her salary back to the job range, they are
considering her for an incentive bonus, which is not as substantial as that of her co-worker’s in
the department who are new in the position. Miss Joan is not satisfied with the program
explained by Mr. Santiago. The whole night she planned to file a leave of absence despite the
many rush programs assigned to her.
Problem
1. Miss Joan is unhappy and dissatisfied because of the salary distribution. She believed
that the salary must be relevant with efforts.
2. There was no clear communication and complete transparency between the committee
and the employees, as to how the job positions were aligned and how the salary grade
was made.
Case Facts
Miss Joan is a computer programmer, working for Mannadel Corporation for six years
now and, is also the most senior among the programmers.
She was not happy with the recent comprehensive job evaluation, where she received
no increased salary pays, while her new colleagues got an increase from ten to fifteen
percent.
Miss Joan’s performance has been considered very satisfactory for the last five years
and previous to this, she got a very substantial increase in salary due to important
programs that she made for the corporation, related to accounting and personnel
matters.
She made a lot of improvements in the purchasing systems and systemized inventory in
materials management.
Mr. Santiago explained to Joan that her salary was already above the salary grade for
