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USPS 421 Postal Window Exam
–Q/A
ssda Correct Ans - performs many of the same duties of an SSA; however, they also support the back office distribution functions lobby assistant Correct Ans - helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions LSSA Correct Ans - maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. provides technical guidance to retail employees assigned to the unit, informing them of changes ir clarifications in policies, procedures, operations, or regulations. postmaster/ Manager Correct Ans - business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping market SSA Correct Ans - your teammates. you support each other by ensuring the correct processes are followed and customers needs are met. supervisors Correct Ans - responsible for ensuring that employees are properly trained and well informed. Types of communication Correct Ans - verbal and nonverbal7ooo ou i SOLAR Correct Ans - pertains to actively attending S- squarely face the person O- open your posture L- lean towards the sender E- eye contact
R- relax while attending 6 retail moments that matter Correct Ans - 1. deliver your first impression
- act with courtesy and urgency
- keeping it clean
- delivering the pride inside 5 transition from back to front
- solutions are your specialty G.I.S.T. Correct Ans - G. greet I. Inquire S. suggest T. thank HAZMAT question Correct Ans - does this item contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries or perfume custody Correct Ans - postal service employees operate under a mandate to protect and preserve the mail placed in its
failing to deliver the mail Correct Ans - a violation of the security and sanctity of the mail deliver a first impression Correct Ans - the first opportunity for a SSA to start the customer experience on a positive note Non-verbal communication Correct Ans - the type of communication that can enhance or contradict messages G.I.S.T. Correct Ans - the approach an SSA can use to engage our customers and ensure their needs are met flexibility test Correct Ans - for a mailpiece to be considered a flat-sized mailpiece it must pass this test
Priority Mail Express maximum length and girth Correct Ans - 108" extra services available for priority mail express Correct Ans - return receipt, additional insurance, c.o.d., usps trackin (no charge) Balloon pricing Correct Ans - charged for packages that are over 84" combined length and girth, under 20 lbs, mailed to zones 1-4, price charged is 20 lb rate dimensional weight Correct Ans - determined by multiplying (HxLxW). if the result is 1728 or more, divide the result by 194. if irregular (odd shaped), multiply (HxLxW) then multiply the result by. 785, if the result is 1728 or more, divide by 194 Shipping Services Correct Ans - priority mail express, priority mail, first class package service retail, retail ground Mailing Services Correct Ans - first class mail ( letters and flats), periodicals, marketing mail, media mail, library mail, extra services Priority Mail Correct Ans - 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8. first class mail Correct Ans - any mailable item that weighs 13 ounces or less and can be sent by first class mail. sealed against inspection. Delivery Standard 1 to 3 days. forwarding free for up to 12 months. Every Door Direct Mail (eddm) Correct Ans - targeted advertising techniques that allows customers to master marketing now Audience by age income or household. customer
sent mail 5,000 or fewer flat size mail pieces within an area service by single post Library Mail is sent ______. Correct Ans - To and from schools, museums and certain eligible institutions. Library Mail Correct Ans - is limited to books, sound recording, academic thesis, and certain other items. Media Mail Correct Ans - is for mailing books, catalogs, sound recordings, video recordings, and media that can be read by a computer. Items must weigh less than 70 pounds preferred services that usually offer the customer the best value is Correct Ans - Priority Mail Express and Priority Mail a customer wants to mail you were then 5,000 flat size mail pieces do everyone in a specific area. The sales and service associate make offer the service Correct Ans - Every Door Direct Mail first class mail consists of greeting cards, statements, bills, and Correct Ans - business documents any mailable item weighing _______ or less can be sent first class mail Correct Ans - 13 oz. Priority Mail Express customer is entitled to a refund if the item was? Correct Ans - delivered to the recipient late oversized pricing Correct Ans - regardless of weight up to 70 lb, the price that applies to USPS retail ground Parcels measuring 108 inches but not more than 130 inches in Combined length and girth the maximum length and girth for priority mail is? Correct Ans - 108 inches
semi postal stamp Correct Ans - the prices of stamp pays for the first class single piece postage rate in effect at the time of purchase Plus in amount to fund causes that have been determined to be in the national public interest philately Correct Ans - the collection and study of postage stamps and postal materials list the security features on a money order Correct Ans - a watermark on the left hand side and a security thread with UPS written on it where should you look for a list of lost or stolen money orders? Correct Ans - missing, lost or stolen money orders list on postal Bulletin what is the maximum you can sell a money order for? Correct Ans - maximum domestic money order can only go up to $1,000, maximum International money order can only go up to $ how many bait money orders will you be issued? Correct Ans - 3 what is a bait money order? Correct Ans - money orders that are used to Aid the postal inspection service in postal burglary and robbery investigations what types of ID are required when cashing a domestic money order? Correct Ans - current government issued or state issued picture identification is required to cash a postal money what are the steps you should take when cashing a money order? Correct Ans - look for the security features, make sure the money order is not over the maximum limit amount, check missing lost or stolen money order last, get adequate ID, ensure the money order is endorsed
what is sure money? Correct Ans - an international wire transfer. It is a money by wire transfer service and an extension of the Postal Service traditional money order service how much can a customer send Using sure money in one day? Correct Ans - $1,500 a day is this service available in manual offices? Correct Ans - no what types of photo identification are acceptable when using sure money? Correct Ans - official federal, state or local government issued ID oh, Mexican matricula Consular card, Visa border crossing ID what is the maximum amount of a gift card that can be sold to a consumer in one day? Correct Ans - $500 a day do gift cards expire? Correct Ans - no what payment methods can a customer use to purchase a gift card? Correct Ans - cash or debit card what services in cooperation with other government agencies does the Postal Service offer? Correct Ans - passport, migratory bird hunting, Selective Service, VA burial Flags can duck stance be return for refund after purchase? Correct Ans - no, they are non-refundable how often are duck stamps issued? Correct Ans - once a year from July 1st to March 1st how does the Postal Service help with Selective Service? Correct Ans - forms made available to customers in the postal lobbies how many burial flags are provided for veteran Correct Ans
what optional and free service does informed delivery provide Correct Ans - lets customers know what they receive in the mail digital preview in order to use package intercept service what must be on the package Correct Ans - barcode tracking a change of address is Correct Ans - 18 months when a customer request premium forwarding service the mail pieces are mailed to the customer using Priority Mail Correct Ans - weekly first class mail can be_______ for free up to 12 months Correct Ans - forward it migratory bird stamps are essential for Correct Ans - hunting designated post offices have a service called_____ available for Correct Ans - general delivery what are the five categories of international mail Correct Ans - Global Express priority Express priority International, first class, first class packages what additional forms are completed and attached with the gxg? Correct Ans - 2976 e and the Global Express guaranteed airway bill what is the maximum weight for priority mail Express International item? Correct Ans - 70 lb or otherwise specified by country what additional form must be used with all Priority Mail International shipments Correct Ans - requires custom form 2976-r Customs dispatch
what items may be shipped us first class mail International and first-class package international service? Correct Ans - airmail letter posts, postcards printed matter and flats what is the maximum weight for first class mail International and first-class package international service items Correct Ans - 4 lb the minimum length of a letter is how many inches long? Correct Ans - 5 in the maximum size for a flat size mail piece is? Correct Ans - 12 in by 15 in a machinable parcel cannot way more then Correct Ans - 25 lb a parcel that is more than 70 lb is Correct Ans - non mailable Correct Ans -
